PODS Moving & Storage is a leading moving and storage company that has been in business for nearly 25 years. Based in Birmingham, Alabama, the company services a wide area, including 245+ Storage Center locations across 46 states and 6 provinces in the US and Canada, as well as offering international services in Australia and the United Kingdom. PODS provides personalized solutions for moving and storage needs, with flexible options such as built-in storage, adjustable scheduling, and multiple container sizes (8-foot, 12-foot, and 16-foot). In addition to moving and storage services, PODS also offers packing supplies, connection to trusted local labor providers, and car shipping services. For those who are searching for other movers in Birmingham, AL, you can visit our parent page for more options.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Hoover, Vestavia Hills, Alabaster, Bessemer, Homewood, PelhamShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Movein Services
Have feedback for PODS Moving & Storage?
Error. Please try again later.
Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage is overwhelmingly criticized for its poor experiences, with mentions of terrible customer service and extreme dissatisfaction, though there is a singular commendation for pleasing service.
Recent Reviews Mention...
“great experience”
“great experiences with PODS”
“Pods was very professional and we were very pleased”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage consistently fails to meet scheduled times, often delays pickups for weeks, and regularly disappoints customers with their unreliability.
Recent Reviews Mention...
“on time”
“Larry was on time”
“two weeks past delivery date ”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage is criticized for billing significantly over the quoted prices, leading to costs amounting to tens of thousands of dollars for some customers.
Recent Reviews Mention...
“Charged extra for delivery and pick-up, not affordable”
“very expensive”
“over charged me, x2 times as quoted”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage consistently disappoints customers with unhelpful and unresponsive customer service, leading to a poor overall experience.
Recent Reviews Mention...
“we chatted and cut up indicating good communication”
“terrible customer service, hung up mid sentence”
“very pleased with their services”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage consistently fails, with customers experiencing unexpected price increases, being charged for unfulfilled agreements, billing issues, and receiving inconsistent quotes.
Recent Reviews Mention...
“Did not stick to quoted prices or expectations”
“lots of hidden fees”
“hidden charges not outlined in quote”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage received negative feedback for missing the scheduled date of POD pickup.
Recent Reviews Mention...
“late delivery inflates the cost unnecessarily ”
“Took too long to unload ”
“Service was quick”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“Manager was friendly during our interaction”
“very respectful of our yard and neighborhood”
“customer service operators are sassy”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage overwhelmingly encounters negative feedback, with customers expressing a strong reluctance to use their services in the future.
Recent Reviews Mention...
“would hire again”
“recommend this company and would hire again”
“would definitely use PODS again”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“very professional”
“very professional”
“customer service re-explains charges condescendingly”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage demonstrates a mixed approach, with instances of resolving issues promptly by escalating cases and offering credits, yet also showing significant shortcomings in accessibility to management and delayed customer service responses.
Recent Reviews Mention...
“No willingness to right a wrong”
“still fighting for resolution on overcharges ”
“issue keeps being 'escalated' without any resolve”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“furniture arrived broken ”
“everything was just like I left it”
“Some things got ruined.”
Customer Insights
Cost: $ 476.00 from 9 reviews
Great Crew Members
| Larry | Excellent job delivery and pickup |
| POD local staff, drivers | Great work by movers |
| Larry | on time, respectful, and reliable |
| driver | driver was great and helpful |
| Larry | Larry made everything easy for me |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Birmingham Moving Services
Nearby Cities
