PODS Moving & Storage has been the country’s most trusted name in portable storage since 1998. It provides sturdy, secure mobile containers for complex moves and home renovation projects. PODS will deliver the container to you, so you can take your time packing and loading it right in your driveway. The container can be kept as at-home storage for 24/7 access to your belongings. You can also have it taken to a local PODS storage center for safekeeping or driven to your new home, where you can unload your items at your convenience. Choose a unit size that works best for you – PODS has small, medium, and large containers that are comparable to 10’, 15’, and 20’ trucks. The company's location in Mobile, AL offers pay-as-you-go pricing to make it easy on your wallet.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Daphne, Fairhope, Pascagoula, Foley, Saraland, Bay MinetteShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services
- Storage On-Site
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and storage supplies
- Packing and loading support
- Move In Services
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage receives mixed feedback with praises for excellent service and ease of moving, yet also faces criticism for issues with customer service, pricing, and delivery reliability.
Recent Reviews Mention...
“great services by the company”
“Would not ever use again”
“The final price was an issue”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage generally adheres to scheduled times with proactive communication and seamless drop-offs, although there have been instances of unexpected timing and miscommunication.
Recent Reviews Mention...
“driver gave updates on his arrival”
“stuck to the delivery schedule”
“Hire a Helper was on time”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage generally receives criticism for high costs and instances of charging more than quoted, despite a few reviews that find the service reasonably priced or worth the expense.
Recent Reviews Mention...
“charged more than $100 per POD”
“are way too expensive”
“had the most affordable options”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage receives mixed feedback, with some customers praising the informative and proactive customer service, while others experience significant issues with responsiveness and the accuracy of the information provided.
Recent Reviews Mention...
“initial sales rep was nice and informative”
“Accommodated multiple delivery date changes without issue”
“they addressed a situation proactively”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage has mixed feedback but leans towards negative experiences, with multiple cases where customers were charged more than initially quoted, although some customers reported paying the exact price they were promised without any hidden fees.
Recent Reviews Mention...
“charge me money they said they wouldn’t charge”
“The final price was an issue”
“change the amount to try and get it to go through”
6. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage consistently earns praise for their exceptionally professional, accommodating, and personable employees, from customer service reps to delivery drivers, creating a universally positive customer experience.
Recent Reviews Mention...
“even better employees”
“agents were friendly and helpful”
“gentleman at the location was accommodating”
7. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage receives mixed feedback with a number of customers expressing strong dissatisfaction and a firm unwillingness to rehire, while an equal number of customers are very pleased and keen to use their services again.
Recent Reviews Mention...
“Would not ever use again”
“would highly recommend to stay away”
“would find another transportation company”
8. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage receives high praise for their delivery team's great work, the impeccable conduct of their staff, and the exceptional dedication exemplified by individuals such as Chris Carter throughout the moving and storage process.
Recent Reviews Mention...
“delivery people did a great job”
“Staff conducted themselves well”
“they are very professional”
9. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage has received mixed feedback, with customers appreciating their accommodation and responsiveness in some cases, while others experienced unaddressed issues and dissatisfaction with the problem resolution process.
Recent Reviews Mention...
“No problems despite delivery date changes”
“took the time to find and prep my pod”
“Accommodated changes due to weather”
10. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage generally maintains good standards, with many customers reporting no damages or breakage, although there have been some cases of significant damage to clients' belongings.
Recent Reviews Mention...
“No damage or breakage implies careful handling”
“stuff was in the same condition after the move”
“Not one thing damaged”
Customer Insights
Cost: $ 1041.00 from 3 historical data points
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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