Compass Self Storage is a premium service-provider with nationwide locations across 14 states. This family-owned company is a one-stop shop for all of your personal, residential, and business storage needs. It offers clean, secure, and climate-controlled units that can accommodate all your items, big and small. This storage business even has parking for RVs, boats, and cars. Compass Self Storage warehouses have all the features you would expect to find in a first-class storage facility. They're equipped with alarm and digital surveillance systems, maximum security locks, secure entry gates, and easy drive-up access for large loads. You can access your items seven days a week and lease a unit month-to-month, making it easy to store your belongings whenever you need to. Compass Self Storage has two locations in Montgomery, AL. It is a part of the family-owned Amsdell Companies, founded in 1928.
Compass Self Storage
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Compass Self Storage is consistently praised for its exceptional customer service, professionalism, and helpful staff, however, there are isolated remarks about rudeness and dissatisfaction.
Recent Reviews Mention...
“Great Experience everything was easy”
“Great customer service provides quality assurance”
“great assistance and very helpful”
2. Affordability
Nationwide Average: 7.69/10
Compass Self Storage is largely considered to have fair, reasonable, and even awesome prices that provide great value, though there is a solitary complaint about being overcharged.
Recent Reviews Mention...
“Fair pricing”
“Price is very reasonable”
“Awesome prices”
3. Communication
Nationwide Average: 7.53/10
Compass Self Storage generally provides exceptional customer service, with staff members frequently praised for being helpful, informative, and responsive, despite a few instances of dissatisfaction regarding availability and rental processes.
Recent Reviews Mention...
“customer service is great”
“Sonya was patient and helpful in assisting with the move.”
“Everything was easy and smooth”
4. Stick to Prices
Nationwide Average: 5.99/10
Compass Self Storage receives mixed reviews, with some customers citing honest pricing while others complain about frequent and unexpected price increases that deviate from initial quotes.
Recent Reviews Mention...
“unit not as advertised despite rental agreement”
“they raise their prices frequently”
“staff were very honest about pricing”
5. Speed
Nationwide Average: 8.58/10
Compass Self Storage consistently receives praise for their rapid, efficient, and friendly service, exemplified by the quick actions of team members like Konya, Harrison, and Jonathan.
Recent Reviews Mention...
“In and out quickly shows speediness of service”
“mentioned it was fast ”
“Service was fast”
6. Friendliness
Nationwide Average: 8.91/10
Compass Self Storage receives overwhelmingly positive feedback, with customers frequently praising the professional, helpful, and empathetic staff, highlighting specific employees who go above and beyond to ensure a welcoming and efficient service experience.
Recent Reviews Mention...
“customer service is great”
“Ms Nesha was very professional and nice”
“Sonya was glad to help and was very helpful.”
7. Will Hire Again
Nationwide Average: 8.18/10
Compass Self Storage is overwhelmingly recommended for its great service and assistance by customers who frequently mention a high likeliness to recommend or rehire, although there are a few instances of dissatisfaction primarily due to experiences with misleading unit information, perceived rudeness, and price increases.
Recent Reviews Mention...
“would highly recommend this facility”
“Great Experience everything was easy”
“would definitely hire again because of Sonya's assistance.”
8. Professionalism
Nationwide Average: 8.31/10
Compass Self Storage consistently receives praise for the helpful, knowledgeable, and professional conduct of their staff, although there are isolated incidents of dissatisfaction regarding training and respectfulness.
Recent Reviews Mention...
“Ms Nesha was helpful and very professional”
“explained everything so well and was nice”
“GM was very knowledgeable and informative.”
9. Conflict Handling
Nationwide Average: 4.07/10
Compass Self Storage shows inconsistency, with instances where they have both proactively resolved issues but also failed to address concerns or follow up as expected.
Recent Reviews Mention...
“Mrs. Wade ensured my issue was resolved”
“did not rectify issue or return call as promised.”
“facility does not have 24/7 security”
Great Crew Members
| Nesha | Ms Nesha was helpful and professional |
| Sonya | Sonya was patient and very helpful with the move. |
| Tanisha | Tanisha facilitated an easy and smooth experience |
| Tanisha | Tanisha was great and very helpful |
| Sonja | very helpful and polite |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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