PODS Moving & Storage is a leading moving and storage company that has been in business for nearly 25 years. They offer personalized solutions tailored to customers' unique needs, specifically for those planning long-distance moves. With a comprehensive moving experience, PODS provides multiple container sizes, PODS City Service, packing supplies, connection to trusted local labor providers, and even car shipping. They also offer storage services with the option to store containers in customers' driveways or at one of their 245+ Storage Center locations servicing 46 states and 6 provinces. With headquarters in the United States, they have international services in Canada, Australia, and the United Kingdom. For those who are curious about other Columbus, GA movers, several options are available.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Phenix City, Opelika, LaGrange, Eufaula, Cusseta-Chattahoochee County, Pine MountainShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move-In Services
- Safely Ship Your Vehicle
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage generally receives negative feedback due to issues like property damage and poor service, although there is an instance of a customer satisfied enough to consider returning.
Recent Reviews Mention...
“great experience with PODS”
“Pods was easy to use for a long-distance move”
“damaged my furniture inside”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“Delivery & redelivery were timely”
“they are ontime”
“company did not schedule delivery in a reasonable time”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage is viewed as extremely unaffordable due to their policy of not providing quotes without personal information.
Recent Reviews Mention...
“hugely overcharged”
“Expensive as hiring a mover”
“Outstanding value”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage struggles significantly, facing criticism for poor customer service, reluctance to communicate without divulging personal information, and instances of hanging up on customers.
Recent Reviews Mention...
“great people from customer service to drivers”
“Easy to communicate with”
“automated system indicated the call-back time is 2 hours”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage frequently fails to meet their initial price estimates, often imposing new charges that were not included in the original quotes.
Recent Reviews Mention...
“need to get overcharging reconciled”
“charged anyway despite promises”
“Charged as expected, no hassle even when extended”
6. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage reportedly has an issue with rude and vulgar behavior from their delivery personnel.
Recent Reviews Mention...
“great people from customer service to drivers”
“customer service representative was rude”
“Friendly staff”
7. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage generally receives negative feedback, with customers expressing strong reluctance to use their services again due to issues like damaged property, poor service, and overall negative experiences.
Recent Reviews Mention...
“will definitely use PODS again”
“would use pods again in the future”
“Never again using them”
8. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage reportedly suffers from a significant lack of professionalism, with complaints about delivery personnel and the overall experience being termed as very unprofessional.
Recent Reviews Mention...
“Melvin Davis did quality work”
“driver handled the situation well”
“very professional staff”
9. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage has shown very little initiative in offering assistance, solutions, or direct offers to rectify damage, relying instead on indirect insurance offers.
Recent Reviews Mention...
“dispute to refund charges was declined”
“no effort to quickly resolve damages”
“weight tickets have not been sent to us.”
10. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage consistently fails, resulting in situations where customers' goods are returned with mold and mildew.
Recent Reviews Mention...
“We packed well and didn't have any breakage”
“took away space inside and damaged my furniture”
“items were damaged and moldy”
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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