Originally known as Portable on Demand Storage, PODS Moving & Storage has revolutionized the moving and storage industry since its inception in 1998, with nearly 25 years in the business. Based in the United States, the company provides services nationally, and has a notable presence among the movers in Chandler, AZ. Internationally, they also operate in Canada, Australia, and the United Kingdom, with over 245 Storage Center locations. They are the pioneers of portable storage containers, which provide convenient storage solutions at customer's driveways. PODS offers a comprehensive moving experience, from moving home or business to short and long-term storage services. The company also provides a wide range of additional services such as packing supplies, car shipping options, and local labor providers to ensure the customer's experience can be personalized to their specific needs.
PODS Moving & Storage
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Contents Protection
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Commercial Moving
- Commercial Storage Units
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage predominantly disappoints customers with instances of poor service, unmet expectations, and problematic charges, despite a few isolated positive experiences.
Recent Reviews Mention...
“everything went VERY smoothly”
“great work by movers”
“experience was great”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage generally struggles with delivering and picking up on time, leading to frequent issues and dissatisfaction among customers.
Recent Reviews Mention...
“did not deliver container when told”
“they were on time”
“very convenient to arrange delivery ”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage is overwhelmingly criticized for its high costs, including complaints of overcharging, hidden fees, and poor value compared to competitors, despite a singular claim of reasonable pricing.
Recent Reviews Mention...
“they misled me regarding price, making it unaffordable”
“belongings were being moved affordably”
“they were unclear about the pricing”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage overwhelmingly struggles with providing consistent and effective customer support, evident from numerous reports of conflicting information, unresponsiveness, and overall poor service, despite a couple of instances of satisfactory interactions.
Recent Reviews Mention...
“they misled me all the way regarding timing and price”
“effectively communicate all pertinent information”
“had to call several times before speaking to someone”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage consistently fails to meet expectations, often resulting in unexpected fees, charges not aligned with initial quotes, and overall dissatisfaction among customers regarding billing practices.
Recent Reviews Mention...
“they misled me regarding price”
“overcharged me after quoting”
“refused to give a full refund”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage consistently fails to deliver timely service, with frequent reports of delayed or non-arriving pods.
Recent Reviews Mention...
“process took much longer than expected”
“shipment was held and delayed”
“move was significantly delayed”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage has received mixed reviews, with some customers praising individual employees for their helpfulness and patience, while others reported experiences of rudeness and disrespect from service agents and drivers.
Recent Reviews Mention...
“drivers were all friendly”
“acted like they did not care”
“everyone involved was kind and friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage overwhelmingly receives negative feedback, suggesting that the majority of customers would not choose or recommend their services for future needs.
Recent Reviews Mention...
“will never use POD again”
“Never again”
“will recommend PODS anytime”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage predominantly receives negative feedback, with complaints highlighting unprofessionalism, with a singular mention of a professional member named Kim contrasting the overall poor experiences.
Recent Reviews Mention...
“drivers were professional”
“customer service was not helpful”
“They were professional and efficient”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage generally demonstrates a lack of effort or effectiveness in resolving issues, with numerous customers expressing dissatisfaction over unresolved problems and a perceived indifference towards correcting mistakes.
Recent Reviews Mention...
“would not come back and make it right”
“their policy seems to be to ignore and deny”
“no effort to rectify misleading information”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage generally falls short, with numerous customers experiencing damage to their items, although a rare few report satisfactory handling.
Recent Reviews Mention...
“Our stored items were handled with care”
“most of my stuff was smashed”
“All possessions were delivered safe and secure”
Customer Insights
Cost: $ 1231.00 from 12 reviews
Interstate Move Duration: 12 days from 10 reviews
Great Crew Members
| Sarah | made booking super easy |
| Jimmy | appreciate his friendliness and the help he gave |
| Kim Maples Bontempo | Kim Maples Bontempo was exceptional, knowledgeable, and friendly |
| Chris, Larry | Chris and Larry have gone above and beyond to help |
| Isabel, Crystal | Isabel refused help, Crystal was extremely helpful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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