PODS of Phoenix is a moving and storage company with 18 years of operation serving the greater Phoenix area. With its local sales center in Chandler, and a storage center in Tolleson, the company offers flexible and portable moving and storage solutions for both residential and business customers. They deliver containers directly to your doorstep, allowing you to pack at your pace before they transport it according to your preference. Additional services provided include climate-controlled storage at their local facilities. An outstanding feature is PODZILLA, a patented level-lifting machine designed to safely handle your belongings. This company is also notable for its active involvement in local charities.
PODS of Phoenix
Moving Services
- Moving
- Storage
- Moving & Storage
- Residential
- Business
- Local
- Longdistance
- Crosscountry
- International
- Small
USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 09/14/21*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of PODS of Phoenix
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
4.68/10
Nationwide Average: 8.44/10
PODS of Phoenix generally receives overwhelmingly negative reviews, with customers frequently mentioning poor service, unexpected fees, and issues with scheduling and communication, despite a few positive comments on helpful staff and convenient service.
Recent Reviews Mention...
“terrible experience with the service”
“great idea, extremely poor service”
“Morris delivered my POD today and was just so amazing and professional”
2. Punctuality
3.57/10
Nationwide Average: 8.07/10
PODS of Phoenix generally struggles with delivering on time and maintaining a reliable schedule, despite a few reports of timely service.
Recent Reviews Mention...
“was told repeatedly it'll be there in 30 mins”
“they would be 2 days late”
“no notice, no show on multiple occasions”
3. Affordability
2.51/10
Nationwide Average: 7.69/10
PODS of Phoenix is perceived as highly overpriced with customers frequently mentioning unexpected fees and instances of being charged more than quoted, even though one review considers their pricing reasonable.
Recent Reviews Mention...
“paid almost $600 of my mom's money”
“extremely expensive due to double charge”
“over-charged higher than the written quote”
4. Communication
2.98/10
Nationwide Average: 7.53/10
PODS of Phoenix overwhelmingly struggles with providing effective customer service, marked by rude interactions, lack of responsiveness, and frequent miscommunication as reported by numerous dissatisfied customers, with very few exceptions of positive experiences.
Recent Reviews Mention...
“customer service was rude and gave conflicting information”
“customer service is even worse”
“no humans available to discuss the problem”
5. Stick to Prices
2.06/10
Nationwide Average: 5.99/10
PODS of Phoenix consistently underperforms, with numerous complaints about being overcharged, unexpected fees, and not honoring quotes.
Recent Reviews Mention...
“did not stick to the quoted price”
“double-charged and refuse to refund”
“Fake advertising”
6. Speed
4.81/10
Nationwide Average: 8.58/10
PODS of Phoenix exhibits mixed experiences ranging from delays causing rushed unloading to precise on-schedule service.
Recent Reviews Mention...
“execution is terrible”
“failure to deliver on scheduled dates”
“delivery was significantly delayed”
7. Friendliness
6.71/10
Nationwide Average: 8.91/10
PODS of Phoenix shows a stark divide with instances of exceptionally friendly and helpful staff contrasted sharply by multiple reports of rude and degrading service from both customer service agents and drivers.
Recent Reviews Mention...
“customer service was rude”
“people are hostile and rude.”
“they are friendly”
8. Will Hire Again
3.93/10
Nationwide Average: 8.18/10
PODS of Phoenix overwhelmingly receives negative feedback, with a vast majority of customers explicitly stating they would not use or recommend their services again, despite a few isolated commendations.
Recent Reviews Mention...
“would not use this company again”
“would not hire again”
“will never use them again”
9. Professionalism
4.01/10
Nationwide Average: 8.31/10
PODS of Phoenix has been described as highly unprofessional, engaging in dishonest practices, degrading customer interactions, lacking in integrity, and failing to handle situations appropriately.
Recent Reviews Mention...
“Morris was just so amazing and professional”
“crew conducted poorly.”
“very untrustworthy, no professionalism shown”
10. Conflict Handling
1.74/10
Nationwide Average: 4.07/10
PODS of Phoenix overwhelmingly displays a reluctance to adequately address and rectify customer issues, with multiple accounts of unresolved situations and a general lack of effort to make amends.
Recent Reviews Mention...
“no one can rectify the lost POD issue”
“decided NOT to refund despite agreement”
“got a credit of $300 but had to hound them for 2 months”
11. Precision & Care
4.48/10
Nationwide Average: 8.01/10
PODS of Phoenix generally seems to struggle, with reports of items being smashed and leaving marks on property, although there are instances where items arrived in good condition.
Recent Reviews Mention...
“most of my stuff was smashed”
“all my furniture was dented like it was slammed by force”
“left white marks on driveway”
Customer Insights
Cost: $ 3465.00 from 4 reviews
Interstate Move Duration: 13 days from 3 reviews
Great Crew Members
| Morris | Morris went above and beyond |
| Kim Maples Bontempo | provided exceptional customer service |
| Chris, Larry | Went above and beyond to help |
| Name of the person that arrived to pick up my POD | he was courteous and patient |
| Priscilla | Priscilla was great on the phone |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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