Smart Move Moving and Storage
Additional Cities Served: Chandler, Scottsdale, Gilbert, Tempe, Tolleson, GuadalupeShow More >
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 08/13/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Smart Move Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Smart Move Moving and Storage is consistently praised for its professionalism, efficiency, and exceptional service, despite a few negative reviews regarding specific issues.
Recent Reviews Mention...
“efficient, hard working and professional”
“great job by movers ”
“owner Damian is dishonest and unprofessional”
2. Punctuality
Nationwide Average: 8.07/10
Smart Move Moving and Storage generally demonstrates promptness and efficiency, albeit with occasional lapses in communication and consistency.
Recent Reviews Mention...
“no mention of time arrival or notification but did delay ”
“no mention of punctuality”
“on time.”
3. Affordability
Nationwide Average: 7.69/10
Smart Move Moving and Storage receives mixed reviews, with some customers praising the excellent rates and affordability, while others experience significantly higher costs than expected."
Recent Reviews Mention...
“very expensive”
“50% higher than quoted price”
“much more expensive than expected”
4. Communication
Nationwide Average: 7.53/10
Smart Move Moving and Storage generally excels with clear, consistent, and friendly interactions, though there are occasional instances of poor responsiveness and unreturned calls.
Recent Reviews Mention...
“wonderfully quick and communicative”
“made everything very easy”
“heard nothing back regarding broken TV and refund”
5. Stick to Prices
Nationwide Average: 5.99/10
Smart Move Moving and Storage has generally been criticized for not adhering to initial estimates, often resulting in significantly higher final charges.
Recent Reviews Mention...
“charged 3 times the quoted price”
“paid double the quoted price”
“never got the promised refund”
6. Speed
Nationwide Average: 8.58/10
Smart Move Moving and Storage is generally praised for their quick, efficient, and professional service, despite a few instances of slower performance.
Recent Reviews Mention...
“took 8 hours for a 3-4 hour job”
“wonderfully quick”
“they were fast ”
7. Friendliness
Nationwide Average: 8.91/10
Smart Move Moving and Storage is highly regarded by customers for their consistently friendly, professional, and pleasant demeanor, frequently recommending them for their exceptional service.
Recent Reviews Mention...
“they are friendly”
“Dan and Sed were very personal”
“they were friendly ”
8. Will Hire Again
Nationwide Average: 8.18/10
Smart Move Moving and Storage generally receives highly positive feedback with the majority of customers expressing strong recommendations to use their services again, despite a few negative experiences.
Recent Reviews Mention...
“recommend this company and would hire again ”
“do not hire”
“recommend this company and would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Smart Move Moving and Storage is overwhelmingly praised for their highly professional, efficient, and courteous service, though there are a few isolated complaints about the overall experience.
Recent Reviews Mention...
“professional”
“they are professional ”
“unprofessional and dishonest owner”
10. Conflict Handling
Nationwide Average: 4.07/10
Smart Move Moving and Storage displays a significant lack of responsiveness and effort to address customer complaints and claims.
Recent Reviews Mention...
“insufficient reimbursement for TV damage”
“no one called us back”
“never got my claim”
11. Precision & Care
Nationwide Average: 8.01/10
Smart Move Moving and Storage generally provides exceptional service with great attention to detail, although there are occasional instances of mishandling reported by some customers.
Recent Reviews Mention...
“some items overwrapped or did not need wrapping”
“took great care of our stuff”
“shattered TV due to poor handling”
Customer Insights
Cost: $ 1400.00 from 3 reviews
Local Move Duration: 2.5 hours from 5 reviews
Great Crew Members
| Malik,Dan,Tommy | they were great on our move |
| Josh,Devin,Kane | Josh, Devin, Kane did a great job |
| Dave,Rick,Ty | great crew members, very helpful and polite |
| Malik,Dan | wonderfully quick and communicative |
| Dan, Sed | Dan and Sed praised for their personality and professionalism |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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