Palm Gate RV & Self Storage
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Summarized Review of Palm Gate RV & Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Palm Gate RV & Self Storage receives mixed reviews, being praised for its great setup but criticized for its incompetent staff and poor customer service.
Recent Reviews Mention...
“great service”
“Alice does it all and is great”
“Super clean and professional services”
2. Affordability
Nationwide Average: 7.69/10
Palm Gate RV & Self Storage is highly regarded for its reasonable and very good price rates.
Recent Reviews Mention...
“Prices have nearly doubled.”
“Great price”
“rent doubled from original”
3. Communication
Nationwide Average: 7.53/10
Palm Gate RV & Self Storage generally receives praise for its friendly, polite, and professional interactions, as well as its effective follow-up on issues, despite an isolated incident of poor service in extreme weather conditions.
Recent Reviews Mention...
“Alice was very helpful”
“staff was friendly, professional, and efficient”
“great customer service provided throughout my stay”
4. Stick to Prices
Nationwide Average: 5.99/10
Palm Gate RV & Self Storage has been criticized for charging more than the initially promised rate.
Recent Reviews Mention...
“jacked up the price significantly”
“no additional benefits provided despite higher prices”
“received 3 price increases in one year”
5. Friendliness
Nationwide Average: 8.91/10
Palm Gate RV & Self Storage receives overwhelmingly positive feedback regarding the pleasant demeanor and professionalism of their staff, notwithstanding a lone critique regarding hospitality.
Recent Reviews Mention...
“Alice is always friendly and helpful.”
“staff was friendly”
“staff is awesome”
6. Will Hire Again
Nationwide Average: 8.18/10
Palm Gate RV & Self Storage receives largely positive feedback with most customers expressing a desire to return or recommend them, despite a singular negative remark about never recommending the service.
Recent Reviews Mention...
“would recommend Palm Gate but had some disappointments.”
“recommend this place to anyone”
“would not rent from them again”
7. Professionalism
Nationwide Average: 8.31/10
Palm Gate RV & Self Storage generally receives high praise for its polite and professional staff, treating customers like family, and commendable owner involvement, though there is a notable account of poor customer service.
Recent Reviews Mention...
“staff conducted themselves professionally”
“staff conducted themselves well”
“Alice was professional in her conduct”
8. Conflict Handling
Nationwide Average: 4.07/10
Palm Gate RV & Self Storage has mixed reviews, ranging from refusing refunds to waiving late payment fees as a gesture of goodwill.
Recent Reviews Mention...
“we were able to come up with a solution for my issue”
“Manager is always willing to assist”
“climate control for my mom's keepsakes worked out perfectly”
Customer Insights
Cost: $ 307.00 from 3 reviews
Great Crew Members
| Alice | Awesome in helping and always friendly. |
| Alice | very helpful getting my storage needs addressed |
| Alice | Alice is a delight |
| Alice | Thank you Alice for the great customer service |
| Alice | Alice was very helpful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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