Assurance Moving & Storage is a veteran-owned, local moving company based in Phoenix, Arizona, with over 30 years of combined experience in the industry. The company specializes in residential and commercial moving services, catering to local and long-distance moves across the greater Phoenix area, statewide, nationwide, and even internationally. Assurance Moving & Storage is committed to providing top-notch customer service, with personalization and attention to detail. They offer several services, including professional packing and unpacking, specialty moving services, full replacement value at a reasonable rate, storage options and availability, boxes and packing supplies for purchase, and friendly and personable customer service. For more moving services options in Phoenix, consider checking out other more quality moving companies in Phoenix, AZ too.
Assurance Moving And Storage
About Assurance Moving And Storage
Additional Cities Served: Scottsdale, Glendale, Avondale, Goodyear, El Mirage, Paradise ValleyShow More >
Moving Services
- Local Moves
- Long Distance Moves
- Commercial Moves
- International Moves
- Employee Relocations
- Storage
- Vehicle Transport
- Specialty Items
- Moving Supplies
Authorized
for Interstate Moves
Last Checked: 11/24/22*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Assurance Moving And Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Assurance Moving And Storage garners predominantly negative reviews, with complaints of being overcharged, dissatisfaction, and unprofessionalism, although a few customers highly recommend them.
Recent Reviews Mention...
“very professional”
“fabulous job by movers”
“Definitely recommend”
2. Punctuality
Nationwide Average: 8.07/10
Assurance Moving And Storage generally receives negative feedback for being late and slow, despite isolated instances of making efforts to accommodate schedules the next day.
Recent Reviews Mention...
“they were timely”
“the moving team arrived on time”
“gentleman were timely”
3. Affordability
Nationwide Average: 7.69/10
Assurance Moving And Storage generally receives criticism for being very expensive and adding on hours and dollars, despite a few acknowledging their reasonable pricing.
Recent Reviews Mention...
“the prices are the BEST part”
“beating lowest quotes”
“reasonable rate”
4. Communication
Nationwide Average: 7.53/10
Assurance Moving And Storage has received negative feedback for not returning calls and dishonesty, albeit with a single positive mention for a quick response.
Recent Reviews Mention...
“great selection and awesome service”
“helpful in doing everything needed”
“answered every question”
5. Stick to Prices
Nationwide Average: 5.99/10
Assurance Moving And Storage consistently fails to honor their initial estimates, often charging significantly more than quoted and applying unexpected fees.
Recent Reviews Mention...
“hid important details about costs”
“additional costs not explained previously”
“expect another trip charge unexpectedly”
6. Speed
Nationwide Average: 8.58/10
Assurance Moving And Storage generally receives negative feedback for being slow and inefficient, despite a couple of instances of quick service.
Recent Reviews Mention...
“had me moved in no time”
“quick”
“were fast”
7. Friendliness
Nationwide Average: 8.91/10
Assurance Moving And Storage has received mixed feedback, with some experiencing negative interactions with the crew while others praised their politeness.
Recent Reviews Mention...
“very friendly”
“they were very courteous and attentive”
“very polite, friendly, respectful”
8. Will Hire Again
Nationwide Average: 8.18/10
Assurance Moving And Storage receives overwhelmingly negative feedback, with almost all customers expressing a strong reluctance to use their services in the future, despite a couple of exceptions who would recommend and rehire the company.
Recent Reviews Mention...
“would hire again”
“would use them again and highly recommend”
“would definitely hire again”
9. Professionalism
Nationwide Average: 8.31/10
Assurance Moving And Storage generally receives negative feedback for inexperience, overcharging, damaging items, and unprofessional behavior, although there is a rare mention of professionalism.
Recent Reviews Mention...
“very professional”
“the team conducted themselves professionally”
“respectful and professional behavior”
10. Conflict Handling
Nationwide Average: 4.07/10
Assurance Moving And Storage demonstrates a consistent lack of accountability and refusal to adequately address or compensate for damages and losses customers have experienced.
Recent Reviews Mention...
“settled for less than actual damages”
“partial refund processed after complaint”
“did not address issues effectively”
11. Precision & Care
Nationwide Average: 8.01/10
Assurance Moving And Storage has been criticized for having an inexperienced crew that results in items not being returned, furniture damage, and careless packing practices like dumping computers and items together without proper wrapping.
Recent Reviews Mention...
“careful with items”
“keen eye for safety and proper handling technique”
“they packed our belongings carefully and efficiently”
Customer Insights
Cost: $ 2915.00 from 3 reviews
Local Move Duration: 7 hours from 3 reviews
Interstate Move Duration: 9 days from 4 reviews
Great Crew Members
Jason | Jason and his crew did an awesome job |
Lena | Lena was polite, friendly, and professional |
Paul, Scott, Troy | outstanding great service |
Scott, Troy, Matt | really nice and accommodating |
Jason, Randy | Jason and Randy were great during the move |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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