This locally owned and operated moving company has been serving Arizona with reliable and efficient relocation services for 30 years. As a family-owned business, Jones Moving and Storage is known in the area as a friendly and convenient moving option that can handle any size of relocation. From local to long-distance moves, Jones Moving has a team of highly-trained professionals who are prepared to take the stress out of your move. In addition, this company also offers packing and storage services, making it easy to find movers in Phoenix, AZ.
Jones Moving & Storage
About Jones Moving & Storage
Additional Cities Served: Mesa, Glendale, Peoria, Goodyear, Buckeye, Fountain HillsShow More >
Awards
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Summarized Review of Jones Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.46/10
Nationwide Average: 8.44/10
Jones Moving & Storage is highly regarded for its professional, efficient, and caring moving services, with many customers eager to recommend and rehire, despite a very few unsatisfactory experiences.
Recent Reviews Mention...
“not reputable and would not do business with them”
“did a great job”
“recommend this company and would hire again”
2. Punctuality
9.56/10
Nationwide Average: 8.07/10
Jones Moving & Storage overwhelmingly impresses clients with consistent on-time arrivals and professionalism, despite a couple of instances of timing issues.
Recent Reviews Mention...
“they are reliable”
“were on time”
“The Jones family were punctual”
3. Affordability
9.21/10
Nationwide Average: 7.69/10
Jones Moving & Storage is consistently praised for its reasonable and competitive pricing, offering great value, and being more cost-effective than expected, despite a couple of mentions of extra charges and not being the cheapest option.
Recent Reviews Mention...
“price was great”
“prices were better than other companies”
“rates are very reasonable”
4. Communication
8.41/10
Nationwide Average: 7.53/10
Jones Moving & Storage generally appears to excel with responsive, accommodating, and easy interactions, though a few customers have reported negative experiences with unresponsiveness and rudeness.
Recent Reviews Mention...
“does not honor agreements”
“was able to directly communicate with the owner”
“professional from the phone quote”
5. Stick to Prices
7.78/10
Nationwide Average: 5.99/10
Jones Moving & Storage generally maintains the integrity of their initial quotes with numerous positive remarks about their honesty and consistency, though there are a few instances of customer dissatisfaction regarding pricing commitment.
Recent Reviews Mention...
“lacks morals and does not stick to quoted prices”
“professional ... to the payment at the end”
“cost was as estimated”
6. Speed
9.6/10
Nationwide Average: 8.58/10
Jones Moving & Storage generally receives high praise for their efficiency and quickness in completing moves, with the majority of customers reporting that the job was done faster than expected, although there are a couple of instances where customers felt the service was slower due to carelessness or required additional help.
Recent Reviews Mention...
“got the job done in one evening”
“worked quickly and efficiently”
“efficient”
7. Friendliness
9.63/10
Nationwide Average: 8.91/10
Jones Moving & Storage consistently receives praise for their polite, professional, and personable staff, with customers highlighting the movers' positive attitudes, courteous nature, and exceptional service, despite a rare complaint about rudeness.
Recent Reviews Mention...
“they are polite and neat”
“guys were a pleasure to work with”
“made my move easy and stressless”
8. Will Hire Again
9.2/10
Nationwide Average: 8.18/10
Jones Moving & Storage generally receives overwhelmingly positive feedback, with a majority of customers expressing a high likelihood of using their services again and recommending them to others, despite a few isolated incidents of dissatisfaction.
Recent Reviews Mention...
“would not do business with them”
“would hire again”
“recommend this company and would hire again”
9. Professionalism
9.47/10
Nationwide Average: 8.31/10
Jones Moving & Storage consistently receives praise for their crew's professional, efficient, and courteous conduct, with a vast majority of reviews highlighting their exceptional attitude and quality of work, despite a few isolated reports of unprofessional behavior.
Recent Reviews Mention...
“very professional”
“unbelievable can do attitude”
“very professional”
10. Conflict Handling
3.66/10
Nationwide Average: 4.07/10
Jones Moving & Storage has received mixed reviews, showing some instances of responsive problem-solving and care, while also garnering numerous complaints about a lack of accountability and unaddressed issues.
Recent Reviews Mention...
“has not righted the wrong of non-payment”
“problem solved and got the job done”
“asked for a refund twice and was never listened to”
11. Precision & Care
9.08/10
Nationwide Average: 8.01/10
Jones Moving & Storage generally receives high praise for treating customers' belongings with respect and carefulness, although a few incidents of damage and improper handling have been reported.
Recent Reviews Mention...
“Not one piece of furniture was damaged”
“treated my things as if they were their own”
“careful with our stuff”
Customer Insights
Local Move Duration: 2.75 hours from 6 reviews
Great Crew Members
| Candice,Steve | did not resolve a payment issue |
| Alex, John, David | perfect job with no damage to furniture or property |
| Alex, David, John | all three worked quickly and efficiently |
| Steve Jones | did an excellent job in the move process |
| Candice | responsive and helpful in the office |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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