Mastermind Moving is a locally-owned moving and packing company in Phoenix that has been providing high-quality services for three years. With over 100 5-star reviews on Yelp, the company takes pride in its excellent customer service and professional movers. They offer a range of services, including packing fragile items, loading and unloading trucks or pods, delivery, free onsite estimates, and furniture assembly and disassembly. Operating within a 50-mile radius of Phoenix, Mastermind Moving focuses on making each move safe and enjoyable for their clients, with trained, experienced, and friendly staff members who prioritize customer satisfaction.
Mastermind Moving
Moving Services
- Cheap moving services
- Local moving services
- Longdistance moving services
- Crosscountry moving services
- Small moving services
- Piano moving services
- Pooltable moving services
- Appliance moving services
- Lastminute moving services
- Furniture moving services
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Summarized Review of Mastermind Moving
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.15/10
Nationwide Average: 8.44/10
Mastermind Moving is overwhelmingly praised for their professionalism, efficiency, and exceptional moving services, despite a few isolated reports of dissatisfaction.
Recent Reviews Mention...
“Best Moving business I have ever hired”
“team was very efficient”
“unprofessional experience with an attempted move”
2. Punctuality
8.21/10
Nationwide Average: 8.07/10
Mastermind Moving generally demonstrates strong reliability, with most customers reporting they arrived on time or even early, despite a few instances of lateness.
Recent Reviews Mention...
“did not follow schedule multiple times”
“didn't show up on time”
“they show up on time”
3. Affordability
9.35/10
Nationwide Average: 7.69/10
Mastermind Moving is overwhelmingly regarded for its reasonable prices, competitive rates, and the absence of hidden fees, making it a highly affordable option despite minor concerns from a few about specific charges.
Recent Reviews Mention...
“ended up saving a lot of money compared to others”
“very reasonable price”
“they are affordable”
4. Communication
8.6/10
Nationwide Average: 7.53/10
Mastermind Moving generally excels with customers praising their responsiveness, ease of reservation, and the personal touch they bring by directly engaging with clients, despite a few minor criticisms regarding digital confirmation methods.
Recent Reviews Mention...
“Amazing customer service”
“only communication was phone and text”
“Jose was super nice and accommodating”
5. Stick to Prices
9.25/10
Nationwide Average: 5.99/10
Mastermind Moving consistently maintains transparency, ensuring there are no hidden fees, additional charges, or unexpected costs, aligning the final payment strictly with the initial quotes provided.
Recent Reviews Mention...
“Did exactly what they said”
“no hidden costs, charges or excess fees.”
“no hidden fees”
6. Speed
9.31/10
Nationwide Average: 8.58/10
Mastermind Moving consistently demonstrates exceptionally quick and efficient service, with almost all customer statements highlighting their ability to work rapidly and proficiently, despite isolated reports of delays.
Recent Reviews Mention...
“very professional and fast”
“hustle to get the job done quickly”
“move was extremely fast”
7. Friendliness
9.44/10
Nationwide Average: 8.91/10
Mastermind Moving demonstrates exceptional warmth and approachability, highlighted by their consistently friendly, professional, and pleasant interactions, despite a singular note of one worker being overly talkative.
Recent Reviews Mention...
“Jose was very pleasant on the phone”
“great guys”
“Jose was super nice”
8. Will Hire Again
8.95/10
Nationwide Average: 8.18/10
Mastermind Moving is overwhelmingly appreciated by most clients, evidenced by their high intent to reuse and recommend the company's services for future moving needs.
Recent Reviews Mention...
“Definitely recommend this business and would definitely hire again”
“Will definitely be using them again”
“would not hire again due to experience”
9. Professionalism
8.8/10
Nationwide Average: 8.31/10
Mastermind Moving demonstrates overwhelmingly positive reviews, with numerous clients appreciating their professionalism, efficiency, and courteous behavior, despite a couple of negative experiences.
Recent Reviews Mention...
“They were very professional”
“not a real company, just t-shirts and a logo”
“lack of awareness and accountability”
10. Conflict Handling
2.69/10
Nationwide Average: 4.07/10
Mastermind Moving is perceived negatively due to attempts at covering up mistakes and insufficient responses by the owner.
Recent Reviews Mention...
“offered very little apology or compensation for damages”
“not willing to enforce mask policy”
“tried to cover up their mistake”
11. Precision & Care
9.08/10
Nationwide Average: 8.01/10
Mastermind Moving excels, consistently receiving praise for their attention to detail, protection of items, and ensuring belongings are moved safely, despite a single report of dissatisfaction.
Recent Reviews Mention...
“items were broken during the move”
“no damage at all”
“Moved fast and safe to get job done”
Customer Insights
Local Move Duration: 3 hours from 11 reviews
Great Crew Members
| Jose | was very pleasant on the phone |
| Jose | Jose made sure everything was in the right place |
| Jose | Jose was super nice and accommodating |
| Jose | Jose and his crew work hard and know what they are doing |
| Jose | asked about employee masks but didn’t enforce policy |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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