Soft Touch Moving and Packing is a family-owned moving company that has been in business since 2013. From its location in Phoenix, AZ, it covers all areas of Arizona, providing residential, commercial, and specialty moves, including pianos, antiques, and pieces of artwork. This team uses the proper packaging techniques to secure customers’ items, with plenty of packing supplies on hand. Soft Touch also offers affordable storage options that include short-term and long-term units. It has adaptable, friendly, and efficient crews trained in handling fragile items with care. This fully licensed and insured company does not use day labor, only professional, uniformed employees. Estimates are free and given to customers without obligation before any work begins, so you can be confident with your decision before spending a penny.
Soft Touch Moving and Packing
About Soft Touch Moving and Packing
Additional Cities Served: Mesa, Chandler, Scottsdale, Tempe, Buckeye, Casa GrandeShow More >
Moving Services
- Residential Moves
- Commercial Moves
- Special Moves
- Piano movers
- Short / long term storage
- Attention to detail
- Clean Trucks With Proper Pads and Equipment
- Courteous & Friendly crews
- Respect for HOA Rules
- Willingness To Make Stops Along The Way
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Soft Touch Moving and Packing
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Soft Touch Moving and Packing appears to provide exceptional moving and packing services, earning widespread praise for their professionalism, efficiency, and the excellent performance of their staff, despite a few instances of dissatisfaction expressed by some customers.
Recent Reviews Mention...
“Mario and Robert provided excellent service”
“couldn't be happier with the service”
“Robert and Rick made us feel extremely comfortable”
2. Punctuality
Nationwide Average: 8.07/10
Soft Touch Moving and Packing generally maintains a strong track record for being on time and proactive with communication, despite a few instances of tardiness and scheduling issues.
Recent Reviews Mention...
“they were on time”
“showed up on time”
“made our moves in under 3 hours”
3. Affordability
Nationwide Average: 7.69/10
Soft Touch Moving and Packing is generally perceived as offering great value, competitive pricing, and reasonable costs, with many customers appreciating Groupon deals and the absence of hidden fees, although a minority reported dissatisfaction due to unexpected charges.
Recent Reviews Mention...
“amazing value with the Groupon”
“no hidden costs or fees”
“isn't a better value company out there”
4. Communication
Nationwide Average: 7.53/10
Soft Touch Moving and Packing appears to have a polarized reputation with many customers valuing their responsive and helpful service, but a significant number of negative experiences highlight issues like rudeness, poor customer service, particularly linked to a staff member named Lisa, and issues with professionalism and response times.
Recent Reviews Mention...
“appreciated the communication”
“Very helpful in explaining prices and processes”
“received email and call to confirm details”
5. Stick to Prices
Nationwide Average: 5.99/10
Soft Touch Moving and Packing receives mixed feedback, with some customers praising their honesty and adherence to initial quotes, while others criticize them for additional, unexpected fees and not honoring agreements.
Recent Reviews Mention...
“quoted price not doubled unlike other companies”
“Charges more than the agreed contract.”
“wasn't milked for extra services or fees”
6. Speed
Nationwide Average: 8.58/10
Soft Touch Moving and Packing generally receives high praise for their efficiency and quickness, with many customers noting moves completed faster than expected, although there are few instances where customers reported slower service than anticipated.
Recent Reviews Mention...
“were so efficient and under our time limit”
“very efficient with their time, no breaks”
“efficient work implies speediness”
7. Friendliness
Nationwide Average: 8.91/10
Soft Touch Moving and Packing generally receives high praise for its professional, courteous, and friendly team, though there are a few notable exceptions of perceived rudeness from office staff and movers.
Recent Reviews Mention...
“Mario and Robert were great”
“Robert and Rick were extremely professional”
“pleasant to work with”
8. Will Hire Again
Nationwide Average: 8.18/10
Soft Touch Moving and Packing generally receives high praise for their service, with numerous customers expressing satisfaction and the desire to use their services for future moves, despite a few stating they would not hire the company again due to negative experiences.
Recent Reviews Mention...
“would hire Mario and Robert again”
“will continue to use Soft Touch in the future”
“would definitely hire Robert and Rick again”
9. Professionalism
Nationwide Average: 8.31/10
Soft Touch Moving and Packing generally receives high praise for the professionalism and efficiency of their movers, although there are a few significant reports of unprofessional behavior.
Recent Reviews Mention...
“Mario and Robert were extremely professional”
“Robert and Rick conducted themselves professionally”
“Mario & Robert were very professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Soft Touch Moving and Packing generally appears to be uncooperative and ineffective, with numerous instances of failing to offer solutions or compensation for damages, although there are rare accounts of satisfactory resolution.
Recent Reviews Mention...
“offered NO SOLUTION”
“offered no retribution for my broken table”
“offering no retribution for my purposely broken table”
11. Precision & Care
Nationwide Average: 8.01/10
Soft Touch Moving and Packing generally receives high praise for their meticulous and respectful approach, though there are a notable number of complaints about damage and lack of care which suggests inconsistencies in service quality.
Recent Reviews Mention...
“moved everything gently up and down the stairs”
“super careful with everything in my house”
“our belongings survived our cross country move in good shape”
Customer Insights
Cost: $ 364.00 from 7 historical data points
Local Move Duration: 3 hours from 31 reviews
Great Crew Members
| Mario, Robert | Mario and Robert’s performance was praised |
| Scott, Mario | showed great efficiency and punctuality |
| Robert, Rick | Robert and Rick were extremely professional |
| Robert, Rock | Robert and Rock were praised for excellent service. |
| Mario, Robert, Jonathan | Mario and Robert were awesome, Jonathan helped for the first hour |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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