U-Pack is a relocation service that specializes in easy and affordable long-distance moves. With its on-demand pick-up and delivery service, moving is made simple for people who want to do their own packing and loading. Customers simply pack their things into trailers or ReloCube containers that U-Pack provides and will drive to the destination and then unload the truck themselves once it gets there. Average transit times are only two to five business days, so you don’t have to wait too long. U-Pack moves include door-to-door deliveries, but you can choose to load and unload at U-Pack service centers near you so you can save more. U-Pack has locations in Phoenix, AZ and other major cities all over the country.
U-Pack
About U-Pack
Additional Cities Served: Peoria, Avondale, Goodyear, Buckeye, Chino Valley, SaffordShow More >
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Compare Moving Services
- UPack vs Full Service
- UPack vs Portable Storage
Awards
Have feedback for U-Pack?
Error. Please try again later.
Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.74/10
Nationwide Average: 8.44/10
U-Pack generally provides excellent service and satisfaction as reflected by numerous positive reviews highlighting great customer service, efficiency, and ease of use, despite a few instances of dissatisfaction primarily related to service quality and damages.
Recent Reviews Mention...
“great company run by great staff”
“provided easy and fast setup”
“super happy with service”
2. Punctuality
8.37/10
Nationwide Average: 8.07/10
U-Pack generally receives high praise for their on-time deliveries and pickups, though there are a few instances of significant delays and scheduling issues noted by customers.
Recent Reviews Mention...
“Showed up on time”
“willing to drop off and pick up the trailer timely”
“trailers delivered on time”
3. Affordability
9.07/10
Nationwide Average: 7.69/10
U-Pack is overwhelmingly appreciated for its excellent value, competitive pricing, and cost effectiveness, making it a highly recommended choice for budget-conscious movers despite a few isolated concerns about pricing consistency and service satisfaction.
Recent Reviews Mention...
“Excellent value”
“Their pricing is on point”
“affordable and great value for the service”
4. Communication
8.77/10
Nationwide Average: 7.53/10
U-Pack generally provides excellent customer service and responsiveness, with many customers praising their communicative and helpful approach, though there are a few instances of dissatisfaction related to tracking and specific service issues.
Recent Reviews Mention...
“very communicative”
“Great communication and follow through”
“Answered all questions and was helpful”
5. Stick to Prices
8.32/10
Nationwide Average: 5.99/10
U-Pack generally maintains a high level of integrity by adhering to their quoted prices with many customers praising the absence of hidden fees, though there are a few instances of billing issues and discrepancies noted.
Recent Reviews Mention...
“no extra hidden fees”
“charged by used space, no price issues”
“attempted to overbill but corrected the issue quickly”
6. Speed
8.38/10
Nationwide Average: 8.58/10
U-Pack generally performs admirably with many customers noting a quick and efficient moving process, though there are a few instances of delayed shipments and slow loading and unloading times.
Recent Reviews Mention...
“efficient process from storage to move”
“made it to destination ahead of schedule”
“delivered belongings in record time”
7. Friendliness
9.39/10
Nationwide Average: 8.91/10
U-Pack consistently receives high praise for its staff's professionalism, courtesy, and warmth, making them exceptionally accommodating and pleasant to interact with, despite a few isolated complaints.
Recent Reviews Mention...
“driver's were very professional”
“Drivers were courteous”
“drivers were very friendly”
8. Will Hire Again
8.35/10
Nationwide Average: 8.18/10
U-Pack is overwhelmingly preferred by a vast majority of its customers for their moving needs, exemplified by repeat clients and strong recommendations despite a few unsatisfied voices.
Recent Reviews Mention...
“am a repeat customer”
“highly recommend U-Pack”
“super happy with service”
9. Professionalism
8.76/10
Nationwide Average: 8.31/10
U-Pack consistently maintains a high standard, with customers frequently praising the crew's professionalism, knowledge, and helpfulness, despite a few accounts of dissatisfaction.
Recent Reviews Mention...
“driver's did a great job”
“Drivers were knowledgeable”
“drivers were very professional”
10. Conflict Handling
4.47/10
Nationwide Average: 4.07/10
U-Pack demonstrates a mixed but overall leaning towards an inadequate response in addressing customer issues and rectifying mistakes, despite instances of commendable flexibility and efforts to resolve problems showcased by some of their staff.
Recent Reviews Mention...
“bulkhead broke and no mention of rectification”
“no effort to right the wrong was mentioned”
“they did not consider my early cancellation effort”
11. Precision & Care
7.64/10
Nationwide Average: 8.01/10
U-Pack generally receives positive feedback for safely transporting customers' belongings, despite a few reports of damage and mishandling.
Recent Reviews Mention...
“bulkhead broke and lost some belongings”
“all items were intact when unpacked”
“All of our belongings made it safely”
Customer Insights
Cost: $ 1468.00 from 8 reviews
Interstate Move Duration: 5 days from 24 reviews
Great Crew Members
| Allison, Justin | Allison was very kind, Justin ensured trailer was secure |
| Upack staff | helpful from booking to delivery |
| Stephen | spent less than 10 mins and everything was in motion |
| Jamie | Jamie provided amazing customer service |
| Michael | Michael in Phoenix was so great to work with |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact U-Pack
5215 W Lower Buckeye Rd, Phoenix, AZ, 85043
(844) 611-4582
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Phoenix Moving Services
Nearby Cities
