Family Movers is a locally owned and operated moving company that provides a range of relocation services throughout the state of Arizona. Based in Scottsdale, this company not only performs residential and commercial moves but also offers home staging, fine art installation, and delivery services. As a result, Family Movers is suitable for everyone from homeowners to corporate offices, art galleries, and more. Its white-glove service includes protective stretch wrap, moving blankets, and furniture reassembly, while its team of professional movers in Phoenix, AZ is trained to treat your belongings like their own.
Family Movers LLC
About Family Movers LLC
Additional Cities Served: Scottsdale, Glendale, Peoria, Surprise, Avondale, GoodyearShow More >
Moving Services
- White-Glove Service
- Stretch Wrap
- Moving Blankets
- Furniture Disassembly
- Reassembly
- Stairs Included
- Pro Movers
- Local
- Long-distance
- Commercial
USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 09/05/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of Family Movers LLC
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.35/10
Nationwide Average: 8.44/10
Family Movers LLC receives overwhelmingly positive feedback for their service, professionalism, and customer satisfaction, despite a few negative experiences.
Recent Reviews Mention...
“service provided was poor”
“terrible experience with the service.”
“great service until moving day”
2. Punctuality
9.41/10
Nationwide Average: 8.07/10
Family Movers LLC generally exceeds expectations with the majority of clients praising their on-time performance, despite a single report of a significant delay.
Recent Reviews Mention...
“took a month and a half to deliver.”
“they are on time”
“arrived on time”
3. Affordability
8.34/10
Nationwide Average: 7.69/10
Family Movers LLC is generally considered to be very affordable and reasonable in pricing, despite isolated complaints about price increases upon arrival.
Recent Reviews Mention...
“price doubled upon arrival”
“prices were the most reasonable”
“price was about 30% less than other movers”
4. Communication
8.1/10
Nationwide Average: 7.53/10
Family Movers LLC has mixed reviews with significant praise for some staff's responsiveness and effectiveness, contrasted by serious complaints about poor customer service and lack of follow-up.
Recent Reviews Mention...
“customer service was horrible”
“they just keep saying a manager will call back”
“they never return calls with a resolution”
5. Stick to Prices
4.77/10
Nationwide Average: 5.99/10
Family Movers LLC consistently fails to clearly communicate their pricing structure upfront, often resulting in customers feeling overcharged for services.
Recent Reviews Mention...
“were overcharged for services”
“minimum charge and pricing structure not clear upfront”
“Honest prices up front”
6. Speed
9.57/10
Nationwide Average: 8.58/10
Family Movers LLC generally impresses with swift service, although there was a notable exception of a significantly delayed delivery.
Recent Reviews Mention...
“delivery took a month and a half.”
“super efficient and quick”
“quick and efficient job”
7. Friendliness
9.78/10
Nationwide Average: 8.91/10
Family Movers LLC receives overwhelmingly positive remarks for their professional, courteous, and genuinely nice attitude towards clients, despite a singular complaint about damaged items.
Recent Reviews Mention...
“service seemed great until they damaged my items”
“Chris and Paul were friendly”
“easy to work with”
8. Will Hire Again
9.33/10
Nationwide Average: 8.18/10
Family Movers LLC receives overwhelmingly positive feedback for their repeat service potential, despite a few highly dissatisfied customers.
Recent Reviews Mention...
“incredibly disappointed with the service”
“would regret using this company again.”
“want my desk replaced”
9. Professionalism
9.29/10
Nationwide Average: 8.31/10
Family Movers LLC has generally been praised for their professionalism and excellent service, despite a few negative experiences regarding promises and appearance.
Recent Reviews Mention...
“only employee had to find help on Craigslist”
“crew did not secure items well despite assurances”
“professional and did an excellent job”
10. Conflict Handling
2.36/10
Nationwide Average: 4.07/10
Family Movers LLC has consistently demonstrated an inability or unwillingness to adequately address and resolve customer complaints and damages, offering minimal compensation and failing to disclose fees or fix broken items.
Recent Reviews Mention...
“offer of $81 on a claim of $13,000”
“resolved my issue by paying half for the desk”
“minimum charge not disclosed initially”
11. Precision & Care
9.01/10
Nationwide Average: 8.01/10
Family Movers LLC has a mix of feedback, with some customers experiencing significant damage and mishandling while a greater number praise the company for treating their belongings with care and respect.
Recent Reviews Mention...
“furniture was missing, other items severely damaged”
“gouged a hole in wall, missing items.”
“they broke my desk and left scratches on my dryer”
Customer Insights
Local Move Duration: 5.75 hours from 4 reviews
Great Crew Members
| Paul, Ace, Richard | You Guys Rock! |
| Chris, Pablo, Elias | were very professional and made the move easy |
| Christopher, Alex, Henry | took outstanding care of us and provided professional service |
| Christopher, Alex | highly recommend Christopher and Alex |
| Christopher,Mario | were great, extremely professional and efficient |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact Family Movers LLC
2875 West Chandler Boulevard, Scottsdale, AZ, 85255
(602) 595-1337
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