Since 1990, this local moving company has been helping Scottsdale, AZ, residents move with its affordable relocation services. Unlike many other moving companies that contract out moving labor, Jones Moving & Storage hires qualified movers directly and trains them to treat your belongings with the utmost care. In Scottsdale, this company performs residential and commercial moves on a local and long-distance intrastate basis as well as providing storage solutions. Whether you're looking for short- or long-term storage, Jones Moving's secure, climate-controlled storage vaults are suitable for any household storage need, with all furniture padded and shrink-wrapped to ensure its safety. If you're moving to the Chandler area, you might want to check out some of the best movers in Chandler, AZ to help you with your relocation process.
Jones Moving & Storage
About Jones Moving & Storage
Additional Cities Served: Scottsdale, Gilbert, Tempe, Buckeye, Queen Creek, Paradise ValleyShow More >
Awards
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Summarized Review of Jones Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Jones Moving & Storage is highly praised for its professional and efficient moving services, with many customers recommending them and expressing satisfaction, though a few experiences were less favorable.
Recent Reviews Mention...
“great experience with Jones Moving & Storage”
“recommend this company and would hire again”
“great job with all of our belongings”
2. Punctuality
Nationwide Average: 8.07/10
Jones Moving & Storage generally receives high praise for their timely arrivals and prompt service, with nearly all reviews highlighting their on-time performance despite a few instances of unexpected timing issues.
Recent Reviews Mention...
“workers arrived on time”
“They were right on time”
“were on time”
3. Affordability
Nationwide Average: 7.69/10
Jones Moving & Storage is perceived as offering reasonable, competitive pricing and is considered more price-friendly compared to competitors, with many customers expressing satisfaction with their fair and affordable rates without hidden charges.
Recent Reviews Mention...
“pricing was not unreasonable”
“Their prices were the best”
“cost was very reasonable”
4. Communication
Nationwide Average: 7.53/10
Jones Moving & Storage generally provides excellent service with easy booking, prompt responses, and helpful updates, though there are isolated incidents of poor customer service and unresponsiveness.
Recent Reviews Mention...
“easy booking and prompt communication”
“very helpful and responsive throughout the process”
“they did not listen to my instructions”
5. Stick to Prices
Nationwide Average: 5.99/10
Jones Moving & Storage consistently honors their quoted pricing, with customers frequently noting no unexpected extras or hidden charges and receiving bills that match or are even less than the initial quotes.
Recent Reviews Mention...
“quote matched the phone and email confirmation”
“bill was less than expected”
“straightforward pricing”
6. Speed
Nationwide Average: 8.58/10
Jones Moving & Storage is generally perceived as being exceptionally fast and efficient, with the majority of customers impressed by their quick and effective moving services, despite a couple of reports of delays.
Recent Reviews Mention...
“they were in a hurry”
“2 hour move in and 1 hour arranging”
“exceptionally fast”
7. Friendliness
Nationwide Average: 8.91/10
Jones Moving & Storage consistently receives praise for their cordial, respectful, and pleasant interactions, with the sentiment overwhelmingly highlighting the team's warm and professional demeanor.
Recent Reviews Mention...
“workers were all cordial”
“were so friendly and they liked our dogs”
“everyone on the crew was very friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Jones Moving & Storage generally receives enthusiastic endorsements, with numerous customers expressing strong intentions to use their services in the future, although a few have stated they would not choose to hire the company again.
Recent Reviews Mention...
“would have no trouble recommending them”
“would definitely hire again”
“would hire again for the move”
9. Professionalism
Nationwide Average: 8.31/10
Jones Moving & Storage is consistently praised for their responsible, meticulous, and professional approach, with customers describing their experiences as positive due to the efficient, careful, and courteous work of the movers, despite a few isolated reports of unprofessional behavior.
Recent Reviews Mention...
“crew was very responsible”
“meticulous, reliable and professional”
“efficient and careful work”
10. Conflict Handling
Nationwide Average: 4.07/10
Jones Moving & Storage generally falls short, with multiple instances of unfulfilled promises and negative interactions overshadowing the occasional effort to fix problems.
Recent Reviews Mention...
“happily looked at and fixed the desk”
“promised to come back but failed”
“called me a liar and refused liability”
11. Precision & Care
Nationwide Average: 8.01/10
Jones Moving & Storage generally receives high praise for their careful and meticulous approach to moving possessions, although there have been rare instances of damage and mislabeling.
Recent Reviews Mention...
“handled our items with care”
“helped with covering all items”
“not one item was damaged or broken”
Customer Insights
Local Move Duration: 3 hours from 3 reviews
Great Crew Members
| Steve,Candice | took pride in their business, professional |
| Chandler, Steven | Both showed great strength and made process seem effortless |
| Rodney, Chris | provided efficient and courteous service |
| Joe, Billy | they were both nice and worked fast |
| Candice, David | helpful service and efficient work by movers |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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