Surprise Self Storage, operating under StorAmerica Management, has been in business since 1999, offering top-quality self-storage solutions to residents and businesses. The company, headquartered in Irvine, California, operates over 75 properties throughout California, Arizona, and Nevada, providing more than 4.9 million square feet of space. In addition to their commitment to excellent customer service, Surprise Self Storage also offers a range of diverse services. These services include, vehicle, boat, and RV storage, free moving trucks, and an extensive storage guide to assist customers in selecting the perfect unit. Further bolstering their customer trust and satisfaction, Surprise Self Storage has achieved an 'A+' Better Business Bureau accreditation, showcasing their dedication to security, confidence, and convenience. In need of moving services? Explore other quality moving companies in Surprise, AZ.
Surprise Self Storage
Moving Services
- Monthly Rentals
- RV/Boat Storage
- Business Storage
- Protection Plan
- Packing Supplies
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Summarized Review of Surprise Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Surprise Self Storage generally offers clean, quick, and excellent service with a relaxed, pressure-free experience, despite some reports of terrible experiences.
Recent Reviews Mention...
“Clean and quick service”
“Excellent service”
“terrible experience overall”
2. Affordability
Nationwide Average: 7.69/10
Surprise Self Storage is generally perceived as offering great value with competitive pricing and substantial savings, despite a singular complaint about high costs.
Recent Reviews Mention...
“Price was in line with everyone else”
“got a great deal making it very affordable”
“prices were great”
3. Communication
Nationwide Average: 7.53/10
Surprise Self Storage generally provides exceptional service with knowledgeable and informative staff, though there are isolated instances of communication breakdowns or poor interactions.
Recent Reviews Mention...
“Front desk was knowledgeable and thorough”
“Very informative and explained billing”
“Very informative”
4. Friendliness
Nationwide Average: 8.91/10
Surprise Self Storage consistently receives praise for its welcoming and personable staff, particularly highlighting Tammy's exceptional service.
Recent Reviews Mention...
“Clean and well managed.”
“Friend service”
“they are friendly”
5. Will Hire Again
Nationwide Average: 8.18/10
Surprise Self Storage generally receives high praise and recommendations for future use, though there are isolated instances of dissatisfaction.
Recent Reviews Mention...
“Not sure if I will rent again”
“Recommend this company and would hire again”
“Will let everyone know about them”
Great Crew Members
| Tammy | Tammy was absolutely terrific during sign-in process. |
| Tammy | great to work with |
| Tammy | Tammy is very polite and easy to work with |
| Tammy | Tammy is wonderful |
| Tammy | Tammy verified everything with us, making her awesome |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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