True Move is a full-service moving company based in Phoenix, AZ, providing exceptional moving services and customer care at a competitive price. The company offers a wide range of services, including residential moves, commercial moves, long-distance moves, international moves, packing and unpacking, valuable moves, and pickups and haul-offs. Established by owner Jason, True Move has grown through word-of-mouth marketing from satisfied customers. With a strong work ethic and commitment to excellent customer service, True Move aims to make every move the easiest one. The company serves the Phoenix area and beyond, covering both local and nationwide moving needs.
True Move, LLC
Ranked Top 10 Best Movers in Phoenix, AZ
About True Move, LLC
Additional Cities Served: Mesa, Chandler, Scottsdale, Gilbert, Tempe, PeoriaShow More >
Moving Services
- Residential Moves
- Commercial Moves
- Long Distance Moves
- International Moves
- Packing & Unpacking
- Valuable Moves
- Pickups & Hauloffs
Awards
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Summarized Review of True Move, LLC
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.65/10
Nationwide Average: 8.44/10
True Move, LLC overwhelmingly impresses its customers with its professional, efficient, and highly praised moving services, consistently exceeding expectations with only a singular mention of dissatisfaction regarding additional charges.
Recent Reviews Mention...
“They deserve a thousand stars!”
“really good job with our move”
“Moved at a swift pace with professionalism”
2. Punctuality
9.52/10
Nationwide Average: 8.07/10
True Move, LLC consistently demonstrates a high commitment to being on time, with numerous reviews highlighting their timeliness and efficiency, despite a few isolated incidents of delays and communication issues.
Recent Reviews Mention...
“They arrived on time”
“The guys showed up on time”
“they have always been on time”
3. Affordability
9.62/10
Nationwide Average: 7.69/10
True Move, LLC is highly praised for offering the best value, reasonable rates, and transparent pricing, making it an outstanding choice for cost-conscious consumers.
Recent Reviews Mention...
“very best value in town”
“True move movers is affordable”
“felt I got my money's worth”
4. Communication
9.5/10
Nationwide Average: 7.53/10
True Move, LLC consistently demonstrates exceptional responsiveness, professionalism, and clarity in all interactions, earning high praise for their communicative effectiveness throughout the customer experience.
Recent Reviews Mention...
“Jason was very attentive to all my requests”
“Gave me updates”
“easy to communicate with”
5. Stick to Prices
8.8/10
Nationwide Average: 5.99/10
True Move, LLC consistently honors its initial quotes, maintaining transparency and honesty, with most customers praising its adherence to agreed-upon costs despite a singular report of an added charge.
Recent Reviews Mention...
“Jason was honest the entire time”
“pricing was "black and white"”
“exactly as quoted with no surprises”
6. Speed
9.86/10
Nationwide Average: 8.58/10
True Move, LLC consistently receives high praise for their quick, efficient, and diligent moving services, without wasting time and effectively managing tasks to complete moves faster than expected.
Recent Reviews Mention...
“Moved at a safe but swift pace”
“True move movers is quick fast”
“worked diligently with no time wasted”
7. Friendliness
9.83/10
Nationwide Average: 8.91/10
True Move, LLC consistently exhibits a highly professional, courteous, and genuinely warm demeanor, earning widespread acclaim for their positive interactions, honest approach, and exceptional service that goes above and beyond customer expectations.
Recent Reviews Mention...
“Very professional attitude”
“were very friendly”
“Friendly movers and owner”
8. Will Hire Again
9.59/10
Nationwide Average: 8.18/10
True Move, LLC has overwhelmingly positive feedback with customers expressing a high likelihood of using their services for future moves, recommending them to others, and highlighting their satisfaction across multiple facets of service, despite one report of dissatisfaction due to added charges.
Recent Reviews Mention...
“will always use them for all my moving needs”
“will use True Move again for any future moves”
“Would 100% recommend to friends and family”
9. Professionalism
9.49/10
Nationwide Average: 8.31/10
True Move, LLC overwhelmingly demonstrates a high level of professionalism and efficiency in its operations, with customers frequently praising the crew's professional demeanor, attention to detail, and work ethic, though there were isolated instances of perceived unprofessionalism.
Recent Reviews Mention...
“Was very professional”
“were professional and efficient”
“crew worked in an orderly manner”
10. Conflict Handling
7.68/10
Nationwide Average: 4.07/10
True Move, LLC demonstrates exceptional commitment by offering to fix damages for free, going above and beyond, and providing discounts for minor issues.
Recent Reviews Mention...
“Jason offered to fix damage for free”
“willing to go above and beyond”
“went above and beyond”
11. Precision & Care
9.77/10
Nationwide Average: 8.01/10
True Move, LLC has an outstanding reputation for treating customers' belongings with exceptional attention, ensuring everything from electronics to vintage furniture is moved without damage, with only isolated incidents slightly blemishing their record.
Recent Reviews Mention...
“took care of our items”
“moved with very careful detail and attention”
“Belongings were treated with respect”
Customer Insights
Local Move Duration: 2 hours from 4 reviews
Great Crew Members
| Jason | Jason is honest, reasonable |
| Jason | Jason did a really good job |
| Jason | Jason and his team are the best |
| Jason | Jason goes above and beyond for his customers |
| Jason | was so helpful and ensured a stress-free move |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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