PODS Moving & Storage has been in business for nearly 25 years, offering personalized solutions for customers' moving and storage needs. The company is based in the United States with multiple locations, including Phoenix, Arizona. If you need options for moving in Surprise, AZ, PODS provides service across the U.S., Canada, Australia, and the United Kingdom, offering local and long-distance moving services. They offer portable storage containers in various sizes, with additional services such as packing supplies, connection to trusted local labor providers, and car shipping. PODS is known for its innovative approach to moving and storage, providing flexibility and control to customers during the moving process.
PODS Moving & Storage
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
- Order Packing Supplies Online
USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
5.72/10
Nationwide Average: 8.44/10
PODS Moving & Storage is predominantly criticized for poor service, excessive charges, and unsatisfactory customer experiences, despite a few instances of positive feedback.
Recent Reviews Mention...
“Everyone was professional and prompt”
“Delivered Pod on time to house and destination”
“great work by movers”
2. Punctuality
4.23/10
Nationwide Average: 8.07/10
PODS Moving & Storage generally disappoints with numerous instances of late deliveries and unreliability, although there are a few positive exceptions emphasizing on-time service and proactive communication.
Recent Reviews Mention...
“prompt”
“Delivered Pod on time to house and destination”
“container not picked up on scheduled day”
3. Affordability
3.44/10
Nationwide Average: 7.69/10
PODS Moving & Storage has been overwhelmingly criticized for high costs, including expensive cancellation fees, overcharging, and adding unexpected expenses, despite one instance of being considered reasonably priced.
Recent Reviews Mention...
“Reasonable price”
“overcharged for everything”
“Price incredibly expensive”
4. Communication
3.85/10
Nationwide Average: 7.53/10
PODS Moving & Storage overwhelmingly disappoints with reports of rude customer service, lack of human interaction, and a general failure to effectively communicate or resolve issues, despite a rare few positive experiences.
Recent Reviews Mention...
“spoke with or interacted with was professional”
“Kind professional people to work with”
“customer service are all rude”
5. Stick to Prices
2.46/10
Nationwide Average: 5.99/10
PODS Moving & Storage frequently receives complaints for not honoring initial quotes, incorporating unexpected charges, and inconsistent billing practices, although there are a few instances where they have corrected billing errors or honored original quotes.
Recent Reviews Mention...
“did not stick to the quoted price”
“BEWARE hidden charges every step of the way”
“Delivery as promised”
6. Speed
7.18/10
Nationwide Average: 8.58/10
PODS Moving & Storage has mixed reviews ranging from complaints about failures to pick up as scheduled to praises for packing and prompt services.
Recent Reviews Mention...
“very efficient move”
“move was quick and easy”
“quick on moving the pod”
7. Friendliness
7.27/10
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives positive feedback on the amicability of their staff, though there are notable instances of negative interactions with agents and management.
Recent Reviews Mention...
“Kind professional people to work with”
“Nice people who work there”
“Hiram was so kind and helpful.”
8. Will Hire Again
4.98/10
Nationwide Average: 8.18/10
PODS Moving & Storage overwhelmingly receives negative responses, with the majority of customers expressing a strong reluctance to use their services again, despite a few isolated instances of satisfaction.
Recent Reviews Mention...
“grateful and at ease”
“Would use them again”
“recommend this company and would hire again”
9. Professionalism
5.1/10
Nationwide Average: 8.31/10
PODS Moving & Storage is criticized for their lack of tracking and confirmation, poor customer service, unhelpful drivers, inappropriate behavior by agents, and deceitful practices.
Recent Reviews Mention...
“were professional”
“Kind professional people to work with”
“Employees were professional and helpful”
10. Conflict Handling
1.98/10
Nationwide Average: 4.07/10
PODS Moving & Storage generally demonstrates a lack of effort and responsiveness in resolving customer complaints and issues, despite isolated instances of amicable resolutions.
Recent Reviews Mention...
“does right by the customer not Nickle and dime you for everything”
“Arbitration not in my favor”
“barely refunded after much hassle”
11. Precision & Care
7.48/10
Nationwide Average: 8.01/10
PODS Moving & Storage has received mixed reviews, with some customers experiencing significant damage to their possessions, while another reported their items arrived without any damage.
Recent Reviews Mention...
“it all arrived just the way it left”
“most of my stuff was smashed”
“everything was in good condition when delivered”
Customer Insights
Cost: $ 1046.00 from 9 reviews
Interstate Move Duration: 10 days from 7 reviews
Great Crew Members
| Hiram | Hiram was patient and jumped in when asked, helped with multiple issues. |
| Ronnie | Ronnie spent 2 hours helping and manual request for delivery |
| Christina Morales | made the process easy and understandable |
| Carolyn | wanted to make sure he put it in a good place for me |
| Rick | Rick from the Tolleson center was the epitome of professionalism |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
700 S 94th Ave, Tolleson, AZ, 85353
(877) 770-7637
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