PODS Moving & Storage is a leading moving and storage company that has been in business for nearly 25 years. Based in Tucson, Arizona, the company offers its services across the United States, Canada, Australia, and the United Kingdom. PODS provides flexible and convenient solutions, including portable storage containers, pay-as-you-go pricing, and adjustable scheduling. The company offers various container sizes (8-foot, 12-foot, and 16-foot) and additional services such as car shipping, packing supplies, and connection to trusted local labor providers. They prioritize safety and convenience for their customers by offering contactless service and a personal moving and storage team for support.
PODS Moving & Storage
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
- Order Packing Supplies Online
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
5.67/10
Nationwide Average: 8.44/10
PODS Moving & Storage is perceived negatively by customers, citing mostly terrible moving experiences, poor service, and issues with product damage despite a few mentions of good work by movers and on-time delivery.
Recent Reviews Mention...
“Everything worked out perfectly according to plan”
“Pods provided an efficient and safe method”
“PODS is trying to charge extra fees unfairly.”
2. Punctuality
4.81/10
Nationwide Average: 8.07/10
PODS Moving & Storage frequently fails to meet scheduled times and communicate effectively, leading to repeated instances of dissatisfaction among customers, despite a rare adherence to the schedule.
Recent Reviews Mention...
“It arrived exactly on the day it was quoted”
“picked up on time”
“They won't pick up their pod on time.”
3. Affordability
3.28/10
Nationwide Average: 7.69/10
PODS Moving & Storage is perceived as offering a poor and expensive service.
Recent Reviews Mention...
“Charging extra fees feels very expensive.”
“had to hire additional help due to delay”
“their prices are reasonable”
4. Communication
4.73/10
Nationwide Average: 7.53/10
PODS Moving & Storage consistently falls short, exhibiting issues such as failure to show up as promised, lackluster customer service with reports of rudeness and evasiveness, and significant difficulties in reaching and receiving responses from the company.
Recent Reviews Mention...
“customer service was great”
“they send texts and emails on delivery and pickup”
“Poor communication about pickup times.”
5. Stick to Prices
2.65/10
Nationwide Average: 5.99/10
PODS Moving & Storage has a mixed performance with instances of both accurate billing matching initial quotes and frustrating instances of wrongful charges and unexpected additional fees.
Recent Reviews Mention...
“Arrived exactly on the day it was quoted”
“Not sticking to agreed terms.”
“failed to deliver service as contracted”
6. Speed
5.3/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“significant delay in delivering POD”
“Move was efficiently handled”
“Fast and efficient move”
7. Friendliness
7.65/10
Nationwide Average: 8.91/10
PODS Moving & Storage receives mixed feedback, with some customers experiencing very nice interactions, while others report rude and condescending treatment from representatives.
Recent Reviews Mention...
“Pod drivers go above and beyond”
“Everyone including drivers were friendly”
“providers were polite, nice and very helpful”
8. Will Hire Again
4.47/10
Nationwide Average: 8.18/10
PODS Moving & Storage overwhelmingly receives negative feedback, with an almost unanimous decision against using their services in the future.
Recent Reviews Mention...
“couldn't be happier with the service”
“good experience overall”
“would not hire again due to poor service.”
9. Professionalism
5.59/10
Nationwide Average: 8.31/10
PODS Moving & Storage receives negative feedback for issues like incorrect account information, delays, rudeness during the quote process, and refusal of reimbursement.
Recent Reviews Mention...
“Unprofessional in handling service requests.”
“very professional service”
“staff were knowledgeable & always helpful”
10. Conflict Handling
1.86/10
Nationwide Average: 4.07/10
PODS Moving & Storage predominantly demonstrates a lack of prompt and effective resolution, notwithstanding a few instances where higher management intervened to rectify situations.
Recent Reviews Mention...
“Not willing to rectify the situation fairly.”
“carefully delivered containers, ensuring no breakage”
“did not make efforts to rectify situation promptly”
11. Precision & Care
7.53/10
Nationwide Average: 8.01/10
PODS Moving & Storage frequently fails, resulting in property damage like broken driveway slabs and mustiness and leaks causing damage to items.
Recent Reviews Mention...
“no breakage and items handled carefully”
“things shifted and damaged due to container being dipped”
“none of my belongings had shifted or fell”
Customer Insights
Cost: $ 386.00 from 10 reviews
Interstate Move Duration: 9 days from 4 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
6161 S Palo Verde Rd, Tucson, AZ, 85706
(877) 770-7637
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Additional Resources
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