Smart Move Moving and Storage is a family-owned and operated moving company based in Tucson, Arizona, with over 30 years of experience. Serving Tucson and surrounding areas such as Oro Valley, Oracle, Catalina Foothills, Marana Valley, and more, the company specializes in local residential and commercial moving, packing services, and intra-state moves. Their professional movers, who are handpicked to ensure exceptional service, provide a stress-free moving experience using fully equipped 26-foot moving vans, in-home furniture protection, and detailed organization. If you're looking for quality moving companies in Tucson, AZ, the choices are abundant. The company also offers pro piano moving, labor-only services, and pool table moving services.
Smart Move Moving and Storage
About Smart Move Moving and Storage
Additional Cities Served: Marana, Oro Valley, Sahuarita, Eloy, Holbrook, BensonShow More >
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Moving Services
- Local Residential Moving
- Local Commercial Moving
- Intra State Moves
- Pro Piano Movers
- Labor Only Services
- Professional Packing Services
- Pool Tables
- Fully Equipped 26 Foot Moving Vans
- InHome Furniture Protection
- Detailed Organization
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Smart Move Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Smart Move Moving and Storage receives mixed reviews with several customers expressing severe dissatisfaction regarding overcharges, damages, and integrity, while others praise the company's efficiency and professionalism.
Recent Reviews Mention...
“Pete and Devon made the experience great.”
“Smart Move did great with my antique table.”
“couldn't be more grateful for their service”
2. Punctuality
Nationwide Average: 8.07/10
Smart Move Moving and Storage generally struggles with timely service, having instances of not showing up and being late, despite having some on-time arrivals.
Recent Reviews Mention...
“were on time”
“crew was prompt”
“they were prompt”
3. Affordability
Nationwide Average: 7.69/10
Smart Move Moving and Storage is consistently critiqued for charging significantly more than anticipated, with many customers experiencing costs far exceeding initial quotes, despite one report of a satisfactory price for the service.
Recent Reviews Mention...
“little higher than a competitor but no hidden fees”
“the price was reasonable”
“affordable and convenient”
4. Communication
Nationwide Average: 7.53/10
Smart Move Moving and Storage has mixed reviews, with some customers experiencing significant problems while others report excellent responsiveness and personalized contact.
Recent Reviews Mention...
“they were communicative”
“Jordan and Devon were very responsive”
“poor communication about insurance and pricing”
5. Stick to Prices
Nationwide Average: 5.99/10
Smart Move Moving and Storage has received primarily negative feedback, suggesting inconsistencies and often charging significantly more than their initial quotes.
Recent Reviews Mention...
“no change in the final bill”
“did not stick to quoted price”
“charged double the quoted price”
6. Speed
Nationwide Average: 8.58/10
Smart Move Moving and Storage receives mixed reviews, with several customers highlighting rapid, efficient service, whereas others complain about excessive time taken due to various issues.
Recent Reviews Mention...
“took care of the whole move soo quickly”
“finished in a very timely manner”
“extremely fast in getting the job done”
7. Friendliness
Nationwide Average: 8.91/10
Smart Move Moving and Storage is generally regarded as having a courteous and kind staff, though there was a minor concern regarding smoking.
Recent Reviews Mention...
“Pete and Devon were friendly.”
“Ricky and his team were friendly during the move.”
“Jordan, Devon & Kenny were awesome!”
8. Will Hire Again
Nationwide Average: 8.18/10
Smart Move Moving and Storage has deeply polarized reviews, with some customers highly recommending their service and expressing strong loyalty, while a significant number adamantly refuse to use them again due to various grievances.
Recent Reviews Mention...
“would hire Smart Move again thanks to Pete and Devon.”
“would absolutely recommend them to anyone”
“would definitely reach out to Smart Move again.”
9. Professionalism
Nationwide Average: 8.31/10
Smart Move Moving and Storage generally received negative feedback, with instances of unprofessional conduct, including theft, damage, and lack of preparation, though there were a few positive mentions of professionalism and reassurance from specific team members.
Recent Reviews Mention...
“Pete and Devon were professional.”
“Ricky and his team were very professional.”
“crew was very professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Smart Move Moving and Storage appears overwhelmingly criticized for their lack of accountability and effort in resolving issues, although there is a singular instance of compensation for damages noted.
Recent Reviews Mention...
“no attempt to rectify missing and damaged items”
“owner did not offer to right the significant wrongs”
“went above and beyond”
11. Precision & Care
Nationwide Average: 8.01/10
Smart Move Moving and Storage has received mixed reviews, with several customers reporting significant damages or losses, while others commend their carefulness and attention to detail.
Recent Reviews Mention...
“handled my heavy antique glass table with care.”
“treated my things with great care”
“took extra care to protect my valuables”
Customer Insights
Cost: $ 1124.00 from 11 reviews
Local Move Duration: 3.5 hours from 10 reviews
Interstate Move Duration: 2 days from 3 reviews
Great Crew Members
| Pete, Devon | Pete and Devon were great and took stress out of the move. |
| Ricky | Ricky and his team did great with my heavy table. |
| Jordan, Devon, Kenny | Thank you for the move! |
| Jordan, Justice, Devin | amazing professionalism and attention |
| Woodrow,Malik,Bryan,Dan | Really appreciate their great work |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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