PODS Moving & Storage has been in business for nearly 25 years and is known for pioneering the concept of portable storage containers. The company provides flexible moving and storage solutions for residential and business customers. Their services include moving, storage, and a combination of moving and storage, all with personalized support from their team. PODS offers multiple container sizes and can assist with local, long-distance, and even international moves. They also provide packing supplies, connection to trusted local labor providers, and car shipping services. With over 245 storage center locations across the United States, PODS aims to simplify the moving and storage process for its customers. If you're seeking dependable movers in Little Rock, AR, you can find other options on our city movers page to consider as well.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Conway, North Little Rock, Pine Bluff, Hot Springs, Benton, SherwoodShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Movein Services
- Safely ship your vehicle
Have feedback for PODS Moving & Storage?
Error. Please try again later.
Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage elicits mixed reactions suggesting a division between customers who hail their service as excellent and efficient and those who criticize it for poor service, damaged items, and billing disputes.
Recent Reviews Mention...
“experience was just helpful and useful”
“Pods is a fraudulent company that will charge you for services not rendered.”
“great work by movers”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage has shown inconsistent performance, with instances of notably early or severely late arrivals, leading to mixed customer experiences.
Recent Reviews Mention...
“delivered the pot a week late”
“Showed and picked up the container quickly”
“showed up 4 hours early without notice”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage generally receives criticism for hidden fees and perceived overpricing, though a few customers do highlight significant savings and value.
Recent Reviews Mention...
“charged an entire EXTRA month and the pickup fee.”
“charged me all kinds of hidden fees.”
“Saved me money on my move”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage displays a polarizing mix of experiences, with some customers praising the excellent and professional service, while a significant proportion report challenges in getting in touch, poor interactions, and overall dissatisfaction with customer support.
Recent Reviews Mention...
“great customer service”
“no welcoming from customer service”
“hard to get a hold of anyone”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage frequently faces criticism for unexpected charges and not adhering to initial quotes, despite a few customers reporting satisfactory transparency and adherence to quoted prices.
Recent Reviews Mention...
“fraudulently charge for a period not authorized.”
“no explanation for each charge on credit card”
“took out more than what scheduled payment was.”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage is predominantly praised for their fast and efficient service in loading, unloading, and timely provision and pickup of containers, although there is a rare complaint about delivery delays.
Recent Reviews Mention...
“dropped my container exactly where I wanted it quickly”
“fast load unload”
“Very quick with providing and picking up container”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives high praise for its employees' genuine, nice, professional, and helpful attitudes, despite a singular mention of no welcoming.
Recent Reviews Mention...
“no welcoming of any kind”
“Alex was super genuine”
“Employees were very nice”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage has mixed feedback with a considerable amount of customers expressing high satisfaction and willingness to use their services again, while a significant portion would not, primarily due to communication issues and poor experiences.
Recent Reviews Mention...
“will be filing a report with the BBB, ARDOT, and Secretary of State.”
“would hire again”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage generally receives high praise, but there are a handful of explicit concerns regarding a lack of professionalism and rudeness from certain individuals.
Recent Reviews Mention...
“crew was professional”
“Alex was professional throughout the entire process”
“not professional at all”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage demonstrates a significant reluctance to address and rectify customer complaints and issues, with very few instances showing a proactive approach to problem-solving.
Recent Reviews Mention...
“wouldn't pick up the pot blocking my garage”
“no efforts mentioned to rectify lost pods and damages”
“made the driver mad and he said the place wasn't ok”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage has mixed reviews, with incidents of damage and negligence contrasted by numerous accounts of attentiveness and successful transport of belongings without harm.
Recent Reviews Mention...
“new furniture got wet due to a leak”
“destroyed personal furniture and other items”
“walked the property to insure nothing got damaged”
Great Crew Members
| Alex | super genuine and professional, skilled operator |
| Chance | Working with Chance was a great customer service experience |
| Brad | Made the process seamless |
| Driver | driver was incredibly skilled |
| Andre | Andre was personable, professional, and fast |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Little Rock Moving Services
Nearby Cities
