The UPS Store, a nationwide company, provides a variety of services, including packing, shipping, printing, shredding, notarizing, faxing, and mailbox services all in one convenient location. Each UPS Store is locally owned and operated, offering personalized services to meet the needs of customers in their respective neighborhoods. Their service area covers all 50 states in the U.S., with hundreds of locations in each state. For those situated in Vallejo, CA, this includes access to Vallejo, CA moving services, along with all other UPS Store service offerings. The UPS Store stands out for providing professional packing and shipping resources, a wide range of printing and copying services, and mailbox services that go beyond a simple PO Box.
The UPS Store
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About The UPS Store
Additional Cities Served: Napa
Moving Services
- Packing Services
- Shipping Services
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 08/07/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of The UPS Store
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
The UPS Store generally receives high praise for its service, although there are significant criticisms concerning professionalism and staff behavior.
Recent Reviews Mention...
“amazing service and will be back”
“great service received”
“got well taken care of”
2. Affordability
Nationwide Average: 7.69/10
The UPS Store generally offers fair and competitive prices, though there have been instances of customers feeling overcharged.
Recent Reviews Mention...
“extremely expensive”
“price was fair compared to other places”
“their prices are way lower compared to other locations”
3. Communication
Nationwide Average: 7.53/10
The UPS Store generally receives high praise for being attentive, efficient, and helpful, despite some criticisms regarding unprofessional conduct and poor customer service from a minority of staff.
Recent Reviews Mention...
“they were rude to customers”
“everything has been taken care of without any problems”
“staff was absolutely STELLAR”
4. Stick to Prices
Nationwide Average: 5.99/10
The UPS Store consistently charges more than initially quoted, including charging for additional sheets not printed.
Recent Reviews Mention...
“attempted to charge much more than a reasonable rate”
“charged for unexpected items”
“quoted a couple of dollars, charged significantly more”
5. Speed
Nationwide Average: 8.58/10
The UPS Store is consistently praised for its fast and efficient service, ensuring a quick in and out experience.
Recent Reviews Mention...
“Quick service.”
“in and out of there, fast and efficient service”
“Fast and efficient”
6. Friendliness
Nationwide Average: 8.91/10
The UPS Store generally receives high praise for their welcoming, polite, and hard-working staff, though a few customers report instances of unprofessional and rude behavior.
Recent Reviews Mention...
“they were rude to customers”
“very friendly”
“staff was absolutely STELLAR”
7. Will Hire Again
Nationwide Average: 8.18/10
The UPS Store has received mixed reviews with a strong inclination towards positive experiences, underscoring a generally favorable impression among many of its customers, although a notable fraction has expressed significant dissatisfaction and a refusal to return.
Recent Reviews Mention...
“would not hire again due to rudeness”
“best team and will be back”
“great experience overall”
8. Professionalism
Nationwide Average: 8.31/10
The UPS Store displays a polarized performance with instances of high professionalism and exceptional service counterbalanced by significant concerns regarding unprofessional behavior and lack of proper training.
Recent Reviews Mention...
“acted unprofessionally towards customers”
“Itzel was super helpful”
“needs more training on professionalism”
9. Conflict Handling
Nationwide Average: 4.07/10
The UPS Store exhibits mixed responses ranging from high praise for managerial interventions to resolve issues to criticism for a lack of initiative and proper resolution in rectifying mistakes.
Recent Reviews Mention...
“No willingness to correct mistakes without guilt-tripping”
“manager apologized and showed willingness to right a wrong”
“no attempt to right the wrong or return calls”
10. Precision & Care
Nationwide Average: 8.01/10
The UPS Store has mixed reviews, with some customers praising their meticulous packaging while others report damages to their shipped goods.
Recent Reviews Mention...
“impeccable packing shows great care for items”
“Took great care in bubble wrapping and creating boxes.”
“half of my dishes arrived broken”
Great Crew Members
| Itzel | helped find the right size box and pack it |
| the lady manager | went above and beyond |
| Arun | Arun provided the best customer service |
| Aruna | Aruna made the live scan process easy |
| Mattye | Mattye provided awesome customer service |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Vallejo Moving Services
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