Ship Smart Inc. is a professional moving company specializing in custom packing and shipping for small moves for goods weighing less than 2000 pounds. It moves items to and from its location in Aptos, CA, and handles different types of moving jobs, including estate, college, senior, and office moves. Ship Smart can transport your belongings cross country and internationally, whether they’re antiques, artwork, electronics, furniture, or household goods. It provides a safe and economical alternative to Santa Cruz, CA moving services for customers who don’t require the full range of services offered by larger companies. With 20 years of experience in small moves, the Ship Smart team provides excellent service while being personable to ensure clients are happy with every aspect of their experience. The company is a certified member of the AMSA and a BBB-accredited business with an A+ rating.
Ship Smart Inc.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Ship Smart Inc.
Additional Cities Served: Watsonville, Rohnert Park, Seaside, Marina, Pacific Grove, NewmanShow More >
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Ship Smart Inc.
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Ship Smart Inc. appears to receive mixed reviews, with some customers experiencing exceptional service and care, while others report issues with customer service, delays, and damage to items.
Recent Reviews Mention...
“unprofessional behavior and lack of empathy from customer service”
“The WORST company.”
“company broke the contract and acted in bad faith”
2. Punctuality
Nationwide Average: 8.07/10
Ship Smart Inc. experiences mixed reviews, with numerous customers praising them for timely pickups and deliveries while a significant portion report frustrating experiences with delays, late arrivals, and poor communication.
Recent Reviews Mention...
“cancelled confirmed move date last minute.”
“well ahead of the 4-week estimate”
“they will let you down”
3. Affordability
Nationwide Average: 7.69/10
Ship Smart Inc. receives mixed feedback, with some customers finding their services very affordable and cost-effective, while a notable number of clients report experiences of prices being significantly higher than initial quotes, resulting in perceptions of the company as expensive or not cost-effective.
Recent Reviews Mention...
“very very high price tag... total scam.”
“scammed me on the price”
“Price was affordable for cross-country move”
4. Communication
Nationwide Average: 7.53/10
Ship Smart Inc. has mixed reviews with instances of unprofessionalism and lack of responsiveness on one hand, while also receiving praise for direct, professional, and proactive customer service on the other.
Recent Reviews Mention...
“unprofessional and dismissive during final payment and scheduling”
“rude, hostile and harassed staff.”
“I can pick up the phone and talk directly”
5. Stick to Prices
Nationwide Average: 5.99/10
Ship Smart Inc. receives mixed feedback with numerous customers reporting that they did not honor the initial quotes, while others commend the company for reimbursing discrepancies and honoring or even reducing the estimated charges.
Recent Reviews Mention...
“failed to ship my stuff as agreed.”
“company did not stick to quoted prices”
“did not stick to quoted price”
6. Speed
Nationwide Average: 8.58/10
Ship Smart Inc. has received mixed feedback, with some customers commending the quick and efficient service, while many others have experienced significant delays and slower than expected delivery times.
Recent Reviews Mention...
“well ahead of the 4-week estimate”
“Turnaround time was quick”
“delivery has been delayed by over 2 weeks”
7. Friendliness
Nationwide Average: 8.91/10
Ship Smart Inc. is frequently praised for its helpful, professional, and polite staff, although there are a few instances of dissatisfaction regarding customer service.
Recent Reviews Mention...
“Friendly guys.”
“everyone was very helpful”
“Hate the experience, implies unfriendly service.”
8. Will Hire Again
Nationwide Average: 8.18/10
Ship Smart Inc. appears to polarize its customers, with reviews showing a distinct divide between those with high praise and intent to rehire and dissatisfied customers expressing a strong reluctance to use the service again.
Recent Reviews Mention...
“lack of professionalism and empathy from customer service”
“If you ever come across Ship Smart...run the other way!”
“would not hire again due to dishonesty”
9. Professionalism
Nationwide Average: 8.31/10
Ship Smart Inc. receives mixed feedback, with several instances of clients commending their professional conduct, attention to detail, and courteous service, while other customers experienced unprofessional behavior, negligence, and unsatisfactory customer service interactions.
Recent Reviews Mention...
“customer service representative was unprofessional”
“not professional but friendly.”
“crew was unprofessional and dishonest”
10. Conflict Handling
Nationwide Average: 4.07/10
Ship Smart Inc. exhibits a mix of experiences with some customers praising them for offering compensation and rectifying issues promptly while others criticize the company for inadequate responses and unresolved problems.
Recent Reviews Mention...
“no attempt to compensate for lost items”
“no accommodations made for damaged items”
“offered compensation and rectified issues”
11. Precision & Care
Nationwide Average: 8.01/10
Ship Smart Inc. tends to ensure safe delivery and careful packing for most items, though there are several instances of significant damage and mishandling that cannot be overlooked.
Recent Reviews Mention...
“valuable carpets were folded in half.”
“ruined most prized possession”
“packed them expertly”
Customer Insights
Cost: $ 2237.00 from 3 reviews
Interstate Move Duration: 10 days from 50 reviews
Great Crew Members
| Trish C | Trish C was very pleasant and helped fix past issues |
| Nick | Nick was super accommodating and ensured a smooth move |
| Kendra | personally ensured proper delivery and communication |
| Jim | Jim was empathetic and worked hard |
| Trish | patient and kind, worked with me on a solution |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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