Sterling Van Lines has been around since 1991 and has specialized in small moves ever since it first opened for business. The company has moved small homes from state to state within the continental United States for decades with a reputation that precedes it. Sterling Van Lines covers the full range of moving services from packing and crating your valuables, to loading and transport. Of course, it is also fully licensed and insured to move your belongings to or from any of the 48 states. For over 30 years, Sterling Van Lines has been the go-to mover for small moves within Los Angeles, CA and Southern California with overwhelmingly positive reviews from satisfied customers that have relied on Sterling Van Lines to get them across town and the country.
Sterling Van Lines
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Sterling Van Lines
Additional Cities Served: Long Beach, San Bernardino, El Monte, Downey, West Covina, NorwalkShow More >
Moving Services
- Small Move
- Piano
- Antique
- Long Distance
- Residential Move
- Estate Move
- Freight
- Packing & Crating
- Local Storage Available
- Worry-Free Moving
California Moving License
Active
Last Checked: 12/06/24If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of Sterling Van Lines
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Sterling Van Lines generally receives high praise for their professional, efficient, and satisfactory moving services, with many customers reporting very positive experiences, despite a few reports of dissatisfaction and unresolved issues.
Recent Reviews Mention...
“Sterling made me very happy with their service”
“Sterling Van Lines delivered our piano efficiently”
“great service and a good experience overall”
2. Punctuality
Nationwide Average: 8.07/10
Sterling Van Lines generally demonstrates a strong record of on-time deliveries and pickups, though there have been notable exceptions where they significantly missed their commitments.
Recent Reviews Mention...
“punctual”
“delivered the piano on time”
“delivered on time”
3. Affordability
Nationwide Average: 7.69/10
Sterling Van Lines generally offers very competitive and reasonable rates, making them an affordable choice for many, despite a few instances of pricing concerns.
Recent Reviews Mention...
“a fair price”
“rates are extremely competitive”
“got me a price I could afford”
4. Communication
Nationwide Average: 7.53/10
Sterling Van Lines generally receives high praise for their responsiveness, organization, and ability to keep customers informed throughout the moving process, with only a few customers experiencing issues with follow-ups and timely information.
Recent Reviews Mention...
“Sterling was very good at keeping me informed”
“Staff is very organized and maintained good communication”
“He was super responsive”
5. Stick to Prices
Nationwide Average: 5.99/10
Sterling Van Lines generally maintains a strong reputation for transparency and honesty, often honoring their initial quotes, notwithstanding a few instances of deviation and miscommunication.
Recent Reviews Mention...
“no hidden fees”
“was not billed until delivery”
“follow through on what was promised”
6. Speed
Nationwide Average: 8.58/10
Sterling Van Lines generally receives praise for being efficient, quick, and going above expectations, although a few reports highlight significant delays and slower-than-promised services.
Recent Reviews Mention...
“took 18 months to complete the move.”
“efficient and delivered ahead of estimated time”
“quick and efficient”
7. Friendliness
Nationwide Average: 8.91/10
Sterling Van Lines is overwhelmingly praised for its respectful, professional, and genuinely nice staff, though there are rare mentions of inconsiderate behavior.
Recent Reviews Mention...
“The guys were very nice, respectful and a little fun”
“these are the nicest movers”
“the movers were kind.”
8. Will Hire Again
Nationwide Average: 8.18/10
Sterling Van Lines generally enjoys a high level of trust and satisfaction among most of its customers, with a vast majority of them expressing eagerness to use their services again due to their efficiency, professionalism, and the positive moving experiences they provided.
Recent Reviews Mention...
“will definitely use them again”
“my first call would be to Sterling”
“highly recommend for long distance moves”
9. Professionalism
Nationwide Average: 8.31/10
Sterling Van Lines overwhelmingly receives praise for its professional conduct, organization, and efficient service, despite a few reports of unprofessionalism.
Recent Reviews Mention...
“Sterling was very responsive and professional”
“delivery crew were clicking like clockwork”
“very professional conduct”
10. Conflict Handling
Nationwide Average: 4.07/10
Sterling Van Lines shows a notable inconsistency, with some customers praising their efforts to address issues, while a significant number express dissatisfaction with unresolved problems and inadequate compensation.
Recent Reviews Mention...
“great at resolving any moving difficulties”
“did not rectify the issue in a reasonable time.”
“no offer of reimbursement for lost mirror”
11. Precision & Care
Nationwide Average: 8.01/10
Sterling Van Lines predominantly receives high praise for their meticulous and cautious approach, ensuring that valuables, particularly pianos and antiques, are delivered in perfect condition, despite a few instances of damage or loss.
Recent Reviews Mention...
“delivered the piano without any damage”
“carefully wrapped including priceless antiques”
“respected my property like it was their own”
Customer Insights
Local Move Duration: 3 hours from 3 reviews
Interstate Move Duration: 7 days from 14 reviews
Great Crew Members
| the whole team is A++++++++ | |
| Doug | Doug Brown was truly superb and very helpful |
| Sandy | Sandy was amazing at getting everything organized |
| Sandra,Tony | Sandra was very knowledgeable, Tony was professional |
| Sandi | Sandi was attentive and provided good service |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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