PODS Moving & Storage is a leading moving and storage company that was established in 1998. Based in Vallejo, California, the company has a presence across the United States, Canada, Australia, and the United Kingdom. PODS offers flexible and convenient moving, storage, and packaging solutions designed with the customers' needs in mind. Services include container delivery, packing and loading assistance, on-site and off-site storage, and even car shipping. With nearly 25 years of experience and over 6 million successful moves, PODS stands out from other Vallejo, CA moving companies with its innovative portable storage containers, adjustable scheduling, and personalized support from their team.
PODS Moving & Storage
based on 488+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Napa, Pittsburg, Petaluma, Martinez, Suisun City, BeniciaShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Packing & Loading Assistance
- Car Shipping
- OnSite Storage
- Store at Facilities
- Moving Supplies
- Commercial Moving
- Contents Protection
- Moving & Storage Combination Service
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
6.07/10
Nationwide Average: 8.44/10
PODS Moving & Storage overwhelmingly disappoints the majority of its customers with a slew of negative experiences and outright dissatisfaction.
Recent Reviews Mention...
“neighbors highly recommended them, very pleased with service”
“Every single part of the experience was exceptional”
“Horrible customer service.”
2. Punctuality
6.29/10
Nationwide Average: 8.07/10
PODS Moving & Storage consistently struggles with timing issues, from failing to deliver or pick up PODs as scheduled, to not notifying customers about cancellations in a timely manner, although there are a few instances of on-time delivery.
Recent Reviews Mention...
“could not pick up our Pod in a timely manner.”
“staff is timely”
“took 25 days and [7] failed attempts for pickup”
3. Affordability
5.07/10
Nationwide Average: 7.69/10
PODS Moving & Storage predominantly receives criticism for being overly expensive, despite a few customers finding value in their service.
Recent Reviews Mention...
“1/3 the cost of a moving company”
“charged for an additional month of rent.”
“more costly than expected”
4. Communication
4.82/10
Nationwide Average: 7.53/10
PODS Moving & Storage frequently struggles with customer service issues including long hold times, difficulty reaching representatives, and inadequate responses, although a few customers have reported exceptional service.
Recent Reviews Mention...
“excellent staff and service”
“customer service hung up the phone”
“Do not care about their customers.”
5. Stick to Prices
2.72/10
Nationwide Average: 5.99/10
PODS Moving & Storage frequently fails to meet its quoted prices, with numerous complaints about discrepancies between quoted and final charges, unapproved additional fees, and mismanagement of payments.
Recent Reviews Mention...
“want to take any opportunity to take more money.”
“charged an extra month unfairly”
“Raised price before delivery indicating not sticking to quoted price”
6. Speed
5.77/10
Nationwide Average: 8.58/10
PODS Moving & Storage is consistently criticized for significant delays, including inability to complete services promptly, taking up to 30 days for container pickup, and instances of customers waiting for over two weeks.
Recent Reviews Mention...
“25 days to pick up container”
“timely”
“Drivers were efficient”
7. Friendliness
8.32/10
Nationwide Average: 8.91/10
PODS Moving & Storage has received mixed but predominantly negative feedback regarding the demeanor and behavior of their staff and drivers.
Recent Reviews Mention...
“excellent staff”
“staff is wonderful”
“extremely courteous drivers”
8. Will Hire Again
5.33/10
Nationwide Average: 8.18/10
PODS Moving & Storage overwhelmingly receives negative feedback, with a majority of customers expressing dissatisfaction and a clear reluctance to use their services in the future.
Recent Reviews Mention...
“would highly recommend and use again”
“would not hire again”
“can't recommend PODS enough”
9. Professionalism
6.22/10
Nationwide Average: 8.31/10
PODS Moving & Storage generally received criticism for rude and unprofessional conduct, though a few customers noted exceptional service from certain employees.
Recent Reviews Mention...
“excellent staff and service”
“staff is helpful”
“very poor handling of the situation”
10. Conflict Handling
1.48/10
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly demonstrates a lack of effort in addressing and rectifying customer issues, as evidenced by numerous complaints about inadequate responses and unresolved problems, save for one instance where customer service was commended for rectifying a situation.
Recent Reviews Mention...
“Do not care about their customers.”
“failed to rectify the situation effectively”
“management didn't care to fix mistakes”
11. Precision & Care
7.63/10
Nationwide Average: 8.01/10
PODS Moving & Storage has received mixed reviews, with some customers experiencing significant damage to their items and property, while others report careful moving with no damage to their belongings.
Recent Reviews Mention...
“low amount of damage to belongings”
“everything arrived in tact”
“nothing was damaged”
Customer Insights
Cost: $ 4737.00 from 4 reviews
Interstate Move Duration: 14 days from 5 reviews
Great Crew Members
| Brian | Brian S. was very professional and careful |
| Brian | Brian was patient and made it work |
| Brian | expert driver and positive attitude |
| Larry | Driver Larry was super professional and friendly |
| Larry, Gladiss Alvarado | Larry was careful of driveway and trees, Gladiss maneuvered truck carefully and was extremely careful lifting the pod |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
5000 Park Rd, Benicia, CA, 94510
(877) 770-7637
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Additional Resources
Vallejo Moving Services
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