Carlsbad Airport Self Storage is a part of StorAmerica Management, a subsidiary of Guardian Storage Centers operating since 1999. Based in Irvine, California, the company owns and operates over 75 properties across California, Arizona, and Nevada, amounting to more than 4.9 million square feet of space. They offer a range of services including month-to-month leases, vehicle, boat, and RV storage, business storage, packing supplies, and cell tower leasing. StorAmerica prides itself on providing a positive storing experience and strong customer service relationships. If you're seeking a range of moving services in Carlsbad, CA, you may find their comprehensive roster helpful. Their commitment to security, convenience, and excellence has earned them an 'A+' Better Business Bureau accreditation.
Carlsbad Airport Self Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Carlsbad Airport Self Storage
Moving Services
- Vehicle Storage
- Boat Storage
- RV Storage
- Business Storage
- Monthly Rentals
- Protection Plan
- Packing Supplies
- Auctions
- Cell Tower Leasing
- Online Rentals
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Summarized Review of Carlsbad Airport Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Carlsbad Airport Self Storage experiences sharply polarized reviews, with customers either praising the exceptional service and management or expressing severe dissatisfaction and frustration.
Recent Reviews Mention...
“exceptionally pleasant experience”
“worst self storage”
“great experience with the service”
2. Punctuality
Nationwide Average: 8.07/10
Carlsbad Airport Self Storage repeatedly exhibits unreliability in keeping to scheduled times, including incidences of not moving belongings as planned, unexpected closures, and last-minute changes to closing times.
Recent Reviews Mention...
“belongings never got moved”
“Took an Uber on Monday, they were closed”
“they changed closing time last minute”
3. Affordability
Nationwide Average: 7.69/10
Carlsbad Airport Self Storage generally offers reasonable and competitive pricing, though there are concerns about rate increases and billing practices from some customers.
Recent Reviews Mention...
“very affordable”
“fair pricing”
“they raised the rates immediately”
4. Communication
Nationwide Average: 7.53/10
Carlsbad Airport Self Storage experiences a wide spectrum of feedback, with notable praise for certain staff members' helpfulness and professionalism, contrasted by significant critiques regarding unresponsiveness, misinformation, and difficulties in establishing contact.
Recent Reviews Mention...
“Management difficult to communicate with”
“Phone is never answered & messages full”
“very helpful & knowledgeable office person”
5. Stick to Prices
Nationwide Average: 5.99/10
Carlsbad Airport Self Storage overwhelmingly disappoints customers with unexpected charges, rate raises contrary to quotes, and engaging in bait and switch tactics.
Recent Reviews Mention...
“Disputed ridiculous insurance charge added to bill”
“they raised rates contrary to initial quote”
“forced to abandon move mid-way”
6. Friendliness
Nationwide Average: 8.91/10
Carlsbad Airport Self Storage generally receives high praise for its amiable and helpful staff, with a majority of reviews highlighting positive interactions, though a few mention negative experiences.
Recent Reviews Mention...
“Karina was delightful”
“friendly staff”
“young girl in office is rude to everyone”
7. Will Hire Again
Nationwide Average: 8.18/10
Carlsbad Airport Self Storage receives mixed feedback, with a nearly equal number of customers expressing strong loyalty and satisfaction as those determined not to use their services again due to various negative experiences.
Recent Reviews Mention...
“Moved all my things to another business”
“two thumbs up and very appreciative”
“will not hire this storage again”
8. Professionalism
Nationwide Average: 8.31/10
Carlsbad Airport Self Storage has faced significant criticism for unprofessional behavior and poor communication, despite a few commendations for excellent customer service and professional conduct by some staff members.
Recent Reviews Mention...
“horrible attitude, lack of professionalism”
“management failed to communicate properly”
“unprofessional behavior encountered”
9. Conflict Handling
Nationwide Average: 4.07/10
Carlsbad Airport Self Storage displays a highly inconsistent response, with a few instances of commendable immediate action overshadowed by numerous instances of unaddressed and poorly handled issues.
Recent Reviews Mention...
“Didn't rectify issue with insurance charge”
“they did not file the insurance claim”
“did not rectify leaving items in the rain”
10. Precision & Care
Nationwide Average: 8.01/10
Carlsbad Airport Self Storage has overwhelmingly negative feedback due to damaged belongings from leaks, rain, and pests, alongside issues with security and billing, despite some appreciation for helpful staff in handling injuries.
Recent Reviews Mention...
“my items were damaged due to a roof leak”
“items were left out in the rain”
“belongings have been sitting under tarps”
Great Crew Members
| Karina | delightful and made the experience pleasant |
| Eli | treated me very well and exceeded expectations |
| Karina | Karina was great to work with |
| Karina | Karina was helpful, friendly, and pleasant. |
| Karina | negative experience with Karina |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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