As a licensed and insured Orange County moving company, Maison Moving and Storage takes pride in being one of the most trusted in the area. Its tagline “We Take Your Move Personally” is a promise it brings to every moving job, whether it’s local, long-distance, or even international. It’s an experienced company with a highly skilled team of professional movers that has served more than 60,000 homes and offices. Maison Moving and Storage provides a personalized moving experience by creating plans specific to your needs and always-there customer service, so you will always know where your items are every step of the way. If you need more options for movers in Ontario, CA, feel free to visit our parent page.
Maison Moving and Storage
based on 523+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Maison Moving and Storage
Additional Cities Served: Rancho Cucamonga, Pomona, Temecula, Menifee, Chino, HemetShow More >
Moving Services
- Residential Moving
- Corporate Moving
- Storage
- Interstate & International
- Packing & Supplies
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Summarized Review of Maison Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.18/10
Nationwide Average: 8.44/10
Maison Moving and Storage is highly regarded by the majority of its customers for providing professional, efficient, and excellent moving services, despite a few negative experiences.
Recent Reviews Mention...
“Ruben and Vincent got done under estimated time”
“most professional service gave me confidence”
“worst company ever”
2. Punctuality
8.93/10
Nationwide Average: 8.07/10
Maison Moving and Storage overwhelmingly receives praise for their on-time arrivals and prompt service, although there were rare instances of tardiness.
Recent Reviews Mention...
“quick and very punctual”
“Ontime”
“moved on the scheduled day without delay”
3. Affordability
7.28/10
Nationwide Average: 7.69/10
Maison Moving and Storage is widely regarded as offering competitive, reasonable rates, with a strong value proposition, though there are isolated complaints regarding pricing and service completion.
Recent Reviews Mention...
“Service was too expensive due to hidden fees ”
“less expensive than others”
“extremely expensive due to extortion”
4. Communication
7.5/10
Nationwide Average: 7.53/10
Maison Moving and Storage generally excels with many customers praising their excellent, professional, and responsive interactions, though a few reports of poor responses and ignored communications slightly mar an otherwise commendable performance.
Recent Reviews Mention...
“excellent daily communication via phone, text, and email”
“completely ignore me”
“excellence streams from the office to the movers”
5. Stick to Prices
3.95/10
Nationwide Average: 5.99/10
Maison Moving and Storage receives mixed reviews, displaying both strong adherence to initial estimates in several cases while also demonstrating significant inconsistencies or mishandlings in others.
Recent Reviews Mention...
“Charged for unwanted packing materials and minimum hours ”
“did not compensate for lost items despite proof”
“did not stick to quoted prices due to extortion”
6. Speed
8.96/10
Nationwide Average: 8.58/10
Maison Moving and Storage is overwhelmingly praised for their efficiency and quickness, despite a few reports of reckless handling and slower-than-expected service.
Recent Reviews Mention...
“got done under estimated time with being a guy short”
“move went smoothly and quickly”
“did everything in a short time frame”
7. Friendliness
9.17/10
Nationwide Average: 8.91/10
Maison Moving and Storage overwhelmingly receives praise for their team's pleasant, polite, and professional demeanor, despite a couple of negative experiences.
Recent Reviews Mention...
“cowards”
“Movers were great ”
“Super nice and helpful”
8. Will Hire Again
7.89/10
Nationwide Average: 8.18/10
Maison Moving and Storage receives overwhelming praise for its service, with the majority of customers expressing a strong desire to use their services again despite a few expressing strong dissatisfaction.
Recent Reviews Mention...
“Thank you fellas I appreciate the hard work”
“wouldn't ever trust this company”
“Will not use the company again because of the cost ”
9. Professionalism
8.41/10
Nationwide Average: 8.31/10
Maison Moving and Storage stands out for their overwhelmingly positive reviews on their professionalism, despite a few instances of unprofessional behavior noted.
Recent Reviews Mention...
“no professionalism in handling the issue”
“Very careful and hardworking guys”
“movers were apologetic but corporate were disrespectful”
10. Conflict Handling
1.37/10
Nationwide Average: 4.07/10
Maison Moving and Storage consistently failed to take adequate steps to rectify issues, showing a lack of effort in mending situations, refusing to assess or adequately compensate for damages, and even prematurely auctioning off customers' belongings.
Recent Reviews Mention...
“didn't try to mend the situation”
“did not compensate for loss even with proof”
“did not attempt to right any wrongs”
11. Precision & Care
8.24/10
Nationwide Average: 8.01/10
Maison Moving and Storage overwhelmingly demonstrates meticulous attention and professionalism, despite a few reports of mishandling and negligence.
Recent Reviews Mention...
“took care with all belongings”
“lost several items including a glass table”
“all my stuff was safe and well taken care of”
Customer Insights
Local Move Duration: 5 hours from 5 reviews
Great Crew Members
| Ruben, Vincent | Ruben and Vincent were great, got done under estimated time |
| Daniel | Daniel was the most professional |
| Larry, Carey, Mitlton, Jose, Fonzie, Phil | top-notch professionals, took great care |
| Ramon, Jose, Mannie, Carey | professional and polite |
| Angel V, Jake, Carrie | Angel V is knowledgeable, Jake has great playlist, Carrie worked hard despite allergy |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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