PODS Moving & Storage is a well-established name in the moving and storage industry, having been in business for nearly 25 years. The company, which started out as Portable on Demand Storage in 1998, radically changed traditional moving and storage approaches by pioneering the concept of portable storage containers. As an important part of the Ontario, CA relocation services, they have more than 3,000 associates across the U.S. and Canada, and offer both local and long-distance moving services. Their operations also extend internationally to Canada, Australia, and the United Kingdom.Being a comprehensive provider, PODS offers diverse container sizes, packing supplies, and connection to trusted local labor for help with packing and loading. The firm prides itself on offering personalized solutions focused on customer needs, providing flexibility and control that typical moving companies may not provide. To further their service offerings, PODS also includes car shipping services.In 2023, PODS was recognized as the best moving and storage container company by Move.org. Suiting both residential and commercial customers, their services are designed to cater to a wide array of moving and storage needs.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Rancho Cucamonga, Pomona, Chino, Chino Hills, Upland, Yorba LindaShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Store at Our Facilities
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage is overwhelmingly criticized for poor service, dishonest practices, and numerous negative experiences, with a few isolated reports of satisfactory encounters.
Recent Reviews Mention...
“Pods is one of the worst places.”
“PODs policy caused financial loss and stress”
“Made moving easier”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage overwhelmingly struggles with timely deliveries and pickups, leading to widespread dissatisfaction among customers.
Recent Reviews Mention...
“PODs was not punctual within their own timing window”
“never came close to following through”
“almost a month before we get our stuff”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage is overwhelmingly perceived as expensive and deceptive with numerous complaints about unexpected charges, misleading quotes, and poor value, marred only by a few isolated reports of positive pricing experiences.
Recent Reviews Mention...
“Only financial loss, no service used despite payment”
“price higher but convenience and cleanliness justified it”
“charged my card for way more”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage consistently receives negative feedback, with customers describing the experience as largely unresponsive, disorganized, and frustrating, marked by poor customer service and difficulties in resolving issues.
Recent Reviews Mention...
“they lie about communication.”
“Communication methods did not facilitate cancellation or changes”
“customer service is trash”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage overwhelmingly struggles with maintaining the accuracy of their initial quotes, frequently charging customers more than expected through a variety of additional, unforeseen fees.
Recent Reviews Mention...
“Charged in full without providing service, violating initial agreement”
“stuck to the quoted price”
“the price changed unexpectedly”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage overwhelmingly faces criticism for delayed deliveries and pickups, making the moving process much slower and more stressful for many customers, despite a few reports of quick and efficient service.
Recent Reviews Mention...
“shipment delayed, very slow service”
“pod removal was excessively delayed”
“It has been two weeks for pickup”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage exhibits a mixed sentiment with numerous accounts of very positive interactions counterbalanced by considerable reports of rude and unprofessional conduct.
Recent Reviews Mention...
“Delivery truck drivers were great”
“customer service reps are always very kind”
“The representative apologized”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage overwhelmingly receives negative feedback, with customers expressing strong dissatisfaction and advising against future engagements with the company.
Recent Reviews Mention...
“NEVER use this horrible company.”
“would not hire again due to negative experience”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage overwhelmingly faces criticism for its lack of professionalism, including numerous reports of unprofessional behavior from various members of the staff, although there were isolated commendations for individual professionalism.
Recent Reviews Mention...
“horrible company suggesting poor professionalism.”
“Lack of professionalism in adhering to timings and communication”
“Poor customer service”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage consistently fails to resolve customer issues, showing a lack of effort to rectify mistakes or offer satisfactory solutions, with many customers expressing frustration over unresolved claims, unreturned refunds, and poor communication.
Recent Reviews Mention...
“Did not address or rectify the issue of early pick-up”
“company denied my claim for damages”
“Customer Service is terrible”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage frequently disappoints customers with numerous reports of damaged belongings, property harm, and mishandling of items, despite a few instances of customer satisfaction where items remained undamaged.
Recent Reviews Mention...
“my furniture had chips and scrapes”
“damaged driveway and grass”
“items were damaged (gouges and lamps ruined)”
Customer Insights
Cost: $ 1568.00 from 46 reviews
Local Move Duration: 0.75 hours from 4 reviews
Interstate Move Duration: 4 days from 40 reviews
Great Crew Members
| Jimmy | went above and beyond to help deliver my pod |
| Javier | Javier took the extra time and problem solved |
| JC, Ed | JC provided helpful information, Ed secured a discount |
| Oliver, Kelly | helpful and sympathetic to the situation |
| Brian Lovingood, Emanual | great people and service in Louisville |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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