U-Move is a top-rated moving company based in Sacramento, CA, offering comprehensive moving services for residential and commercial customers since 2018. Their service areas include Sacramento and Fort Lauderdale, among other locations. The locally owned and operated company provides a wide range of services, including local and long-distance moving, office and corporate moves, crate moving, packing and unpacking, piano moves, assembly and disassembly, storage services, junk hauling, and special senior and military moves. With over a decade of experience, U-Move's trained professionals focus on offering top-notch, reliable, and affordable services to ensure customer satisfaction.
U-Move
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About U-Move
Additional Cities Served: Elk Grove, Roseville, Citrus Heights, Folsom, Rocklin, West SacramentoShow More >
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Moving Services
- Professional Piano Movers
- Installing, Assembly & Disassembly
- Storage Services
- Junk Hauling
- Military & Senior Moves
- Local Moving
- Long Distance Movers
- Office & Corporate Move
- Crating Services
- Packing, Unpacking & Moving Supplies
California Moving License
Denied
Last Checked: 12/06/24Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of U-Move
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Move receives mixed reviews with some customers expressing satisfaction with quick and efficient service while a significant number report problems, including unprofessional behavior and damage to items, indicating a variance in customer experiences.
Recent Reviews Mention...
“great work by movers”
“very bad company, never work with them”
“Prompt, efficient, courteous, friendly and professional service”
2. Punctuality
Nationwide Average: 8.07/10
U-Move generally struggles to meet expected timelines, with many customers experiencing significant delays and a lack of timely communication.
Recent Reviews Mention...
“Prompt service implies on-time arrival”
“They were timely”
“On time”
3. Affordability
Nationwide Average: 7.69/10
U-Move has mixed reviews with numerous customers complaining about being charged significantly more than quoted, describing it as a rip-off, while a minority praises its reasonable rates and affordability compared to competitors.
Recent Reviews Mention...
“best pricing compared to four different companies”
“additional charges sprang on me last minute”
“quoted great price but charged $300 more.”
4. Communication
Nationwide Average: 7.53/10
U-Move predominantly struggles with honesty, responsiveness, and customer service, although there are isolated reports of efficient and commendable interactions.
Recent Reviews Mention...
“there is no one to listen in the management”
“Poor follow-up on refund issue”
“most responsive company among four contacted”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Move overwhelmingly fails to maintain consistency, overwhelmingly charging more than initially quoted according to customer experiences.
Recent Reviews Mention...
“didn't go over the estimate”
“Did not honor agreed refund process”
“quoted one price, charged significantly more.”
6. Speed
Nationwide Average: 8.58/10
U-Move primarily receives criticism for being slow and inefficient, with numerous complaints about excessive moving times and lack of organization, though there are a few instances of praise for quick and efficient service.
Recent Reviews Mention...
“quick and efficient in their work”
“Efficient service contributes to speediness”
“Work done smoothly and efficiently”
7. Friendliness
Nationwide Average: 8.91/10
U-Move displays a polarized sentiment where numerous customers describe negative experiences citing rudeness and unprofessionalism, while a significant number also report highly positive interactions marked by politeness, helpfulness, and courteousness.
Recent Reviews Mention...
“Described as friendly”
“some humor and insanity thrown in”
“Sam and Max were professional”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Move experiences overwhelmingly negative feedback with a considerable number of customers expressing distrust and dissatisfaction, although there is a small segment of highly satisfied customers who praise and plan to reuse their services.
Recent Reviews Mention...
“recommend this company and would hire again”
“will never work with this company in my life”
“Would recommend to family and friends”
9. Professionalism
Nationwide Average: 8.31/10
U-Move generally receives criticism for unprofessional behavior, though there are notable instances where customers report highly professional service.
Recent Reviews Mention...
“employees did not work properly even after being asked”
“Described as professional”
“were professional”
10. Conflict Handling
Nationwide Average: 4.07/10
U-Move overwhelmingly demonstrates a consistent failure to address, apologize for, or rectify a wide range of customer grievances, showing a lack of concern and responsibility towards customer satisfaction.
Recent Reviews Mention...
“Failed to provide promised refund after multiple contacts”
“hid damages instead of addressing them”
“ignored attempts to resolve issues”
11. Precision & Care
Nationwide Average: 8.01/10
U-Move generally disappoints with numerous reports of damage and loss, despite a few standout instances of careful treatment reflected in positive feedback.
Recent Reviews Mention...
“scratched the wall and broke the lead of an expensive painting”
“took great care with my belongings”
“carefully packed furniture and handled boxes gingerly”
Customer Insights
Cost: $ 1349.00 from 26 reviews
Hourly Minimum: 5 hours from 4 reviews
Local Move Duration: 7.25 hours from 18 reviews
Interstate Move Duration: 3 days from 9 reviews
Great Crew Members
David, Sam | quick and efficient in their work |
Max,Sam,David | hardworking and focused with humor |
Sam, Max | Sam and Max did an awesome job and were professional |
Max,CJ | Max & CJ did an amazing job |
Dennis, Max | Dennis and Max were fantastic and super friendly |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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