MAP Moving and Storage is a family-owned and operated business based in Emeryville, California. The company has been providing high-quality moving and storage services on the West Coast since 2012. Their service range extends from California to Washington. MAP Moving offers a variety of services that include long-distance moving, packing, dedicated moving trucks, and storage services. They take pride in coordinating the entire moving process from start to finish to ease the transition for their clients. If you need to explore more options for movers in Oakland, CA, our city page is a great resource. The company's mission statement highlights their customer-centric focus and their response to serving customers as a privilege and opportunity rather than an interruption of their work.
MAP Moving
Moving Services
- Long Distance Moving
- Packing Services
- Premium Dedicated Trucks
- Storage Services
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Summarized Review of MAP Moving
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
MAP Moving has overwhelmingly negative feedback, citing numerous instances of unprofessionalism, damage, and dissatisfaction, despite a small proportion of positive reviews highlighting good service and professionalism.
Recent Reviews Mention...
“absolute worst experience ever”
“extremely dissatisfied with overall service”
“Half of furniture is damaged or broke”
2. Punctuality
Nationwide Average: 8.07/10
MAP Moving has a generally poor track record, with numerous complaints about late arrivals and delivery dates, despite a handful of customers reporting timely service and updates.
Recent Reviews Mention...
“kept pushing back the delivery date”
“was told 3 different days for delivery”
“wouldn't deliver on the date I wanted”
3. Affordability
Nationwide Average: 7.69/10
MAP Moving consistently falls short with numerous customers reporting significant increases in cost from the original quotes, often doubling or more, leading to widespread dissatisfaction and charges of overcharging and deceit.
Recent Reviews Mention...
“price ended up being almost double”
“total move was 30% more expensive than planned”
“charged a mystery amount”
4. Communication
Nationwide Average: 7.53/10
MAP Moving appears to be overwhelmingly criticized for poor, rude, and often unresponsive customer service, although a handful of reviews note satisfactory or exceptional interactions.
Recent Reviews Mention...
“no update on delivery, poor communication”
“received a lot of attitude and run around from customer service”
“I've gotten little to no response about solutions”
5. Stick to Prices
Nationwide Average: 5.99/10
MAP Moving overwhelmingly fails to honor their initial quotes, frequently adding unexpected and significant charges.
Recent Reviews Mention...
“kept adding miscellaneous charges”
“added costs after possession of my things”
“Ended up paying an extra $2,000”
6. Speed
Nationwide Average: 8.58/10
MAP Moving has predominantly negative feedback, highlighting significant delays, disorganization, and numerous instances of slow service, despite a few reports of fast and efficient moves.
Recent Reviews Mention...
“disorganized and rude movers, not speedy”
“surprised at how fast they packed my apartment”
“quick and efficient workers ”
7. Friendliness
Nationwide Average: 8.91/10
MAP Moving generally appears to struggle with polite and professional customer interactions, displaying a pattern of rude and unprofessional behavior, despite a few reports of friendly and helpful staff.
Recent Reviews Mention...
“unprofessional and rude movers”
“friendly at first but turned out to be charlatans”
“very rude interactions encountered”
8. Will Hire Again
Nationwide Average: 8.18/10
MAP Moving overwhelmingly receives negative feedback, with the majority of customers stating they would not use or recommend their services again, although a very small minority did express satisfaction and willingness to rehire.
Recent Reviews Mention...
“do not move with this company”
“would not recommend or hire again”
“worst decision I ever made for selecting this company”
9. Professionalism
Nationwide Average: 8.31/10
MAP Moving is overwhelmingly perceived as providing subpar and unprofessional moving services, despite a few accounts of satisfactory experiences.
Recent Reviews Mention...
“movers were very unprofessional”
“subcontractors were unprofessional on the ground”
“lack of professional conduct”
10. Conflict Handling
Nationwide Average: 4.07/10
MAP Moving overwhelmingly demonstrates a lack of effort to adequately address or rectify customer complaints and damage claims, despite a few instances where apologies and compensations were offered.
Recent Reviews Mention...
“only offered $200 for everything lost and damaged”
“no attempt to rectify a few thousand dollars worth of damage”
“They lost the parts box to reassemble my things”
11. Precision & Care
Nationwide Average: 8.01/10
MAP Moving overwhelmingly disappoints most of its customers with reports of lost, damaged, or destroyed belongings, despite a few accounts of careful and skillful service.
Recent Reviews Mention...
“lost and damaged multiple items”
“damaged my desktop computer, broke glass objects, destroyed my television”
“Half of furniture is damaged or broke”
Customer Insights
Cost: $ 3598.00 from 3 reviews
Interstate Move Duration: 30 days from 20 reviews
Great Crew Members
Gerardo | seemed like a nice guy |
Jane | was rude and hateful on the phone |
Troy | Troy and his brother stayed and helped |
Lia | had good interactions with customer service rep |
Aaron | Aaron helped us out of a tight spot |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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