U-Pack was started in 1997 when its founder discovered the perfect combination of professional moving services, customer control, and low pricing. All you do is pack up your belongings and load them into your U-Pack container, and the experts will safely transport it to your new home. U-Pack Fontana is a wise choice for your upcoming relocation. Choose them for cross country, local or military moving, or student and commercial moving needs. Select the equipment option that’s right for you, add on delivery and storage services if you need them. Compare U-Pack’s pricing to all of the other truck rental and California moving companies near you and see how affordably you can move!
U-Pack
Very Good
based on 643+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About U-Pack
Additional Cities Served: San Bernardino, Fontana, Ontario, Rancho Cucamonga, Jurupa Valley, RialtoShow More >
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Compare Moving Services
- U-Pack vs Full Service
- U-Pack vs Portable Storage
USDOT Interstate LicenseIf you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 12/05/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.68/10
Nationwide Average: 8.44/10
U-Pack generally exceeds customer expectations with many finding the moving service exceptional, convenient, and cost-efficient, though a few customers have expressed significant dissatisfaction with their experiences.
Recent Reviews Mention...
“reliable and fast service”
“UPack provided a good overall experience”
“I definitely will not recommend this service”
2. Punctuality
8.16/10
Nationwide Average: 8.07/10
U-Pack generally maintains a reputation for timely deliveries and pickups, though there are some reports of delays and scheduling issues.
Recent Reviews Mention...
“were right on time”
“waited longer than the expected 5-10 minutes”
“they were very late in dropping off the container”
3. Affordability
9.15/10
Nationwide Average: 7.69/10
U-Pack is frequently praised for its competitive prices, reasonable costs, and the perception of being more affordable compared to various competitors, despite a few dissenting opinions regarding price concerns and service issues.
Recent Reviews Mention...
“the price was good for me”
“It's better to pay more and have fewer headaches”
“best price for the service”
4. Communication
8.2/10
Nationwide Average: 7.53/10
U-Pack generally excels with friendly, professional, and attentive staff, quick and clear information, along with excellent and consistent responsiveness, though it has faced some criticisms regarding occasional poor follow-ups, unprofessional conduct, and confusion in its app communication.
Recent Reviews Mention...
“I had to call after they missed their window”
“easy to talk to and gave quick information”
“app communication was confusing and misleading”
5. Stick to Prices
8.43/10
Nationwide Average: 5.99/10
U-Pack generally maintains its quoted prices with no hidden fees and adheres to the terms of service as promised, though there have been a few isolated incidents of customer dissatisfaction regarding misinformation about additional services and shipping prices.
Recent Reviews Mention...
“no mention of price change, so benefit of the doubt”
“There were no hidden fees”
“made it easy to get a quote and plan”
6. Speed
8.65/10
Nationwide Average: 8.58/10
U-Pack generally receives praise for efficient and quick service, although there are a few instances of delayed pickups and transit times.
Recent Reviews Mention...
“move took longer but due to cheaper service”
“worked quickly to get everything set up”
“Move was so smooth with drop off and pick up”
7. Friendliness
8.97/10
Nationwide Average: 8.91/10
U-Pack generally receives high praise for its staff's approachability and helpfulness, with customers often noting that the team goes above and beyond in their service, despite a few reports of negative interactions.
Recent Reviews Mention...
“no complaints about friendliness, so benefit of the doubt”
“UPack staff were friendly”
“Extremely nice people”
8. Will Hire Again
8.5/10
Nationwide Average: 8.18/10
U-Pack generally receives high praise for customer satisfaction, with many customers expressing a strong likelihood to use their services again and recommend them to others, despite a few isolated expressions of discontent.
Recent Reviews Mention...
“would definitely use them again”
“would recommend again”
“definitely will not recommend or hire again”
9. Professionalism
8.31/10
Nationwide Average: 8.31/10
U-Pack generally receives high praise for their staff's professional conduct, although there have been a few reports of unprofessional behavior.
Recent Reviews Mention...
“no mention of unprofessional behavior, so benefit of the doubt”
“staff were professional”
“Everybody from the client reps to the drivers were professional”
10. Conflict Handling
5.85/10
Nationwide Average: 4.07/10
U-Pack generally demonstrates responsiveness and a readiness to remedy issues, although there are instances where they fail to adequately address customer problems.
Recent Reviews Mention...
“some willingness to resolve pickup issues but not immediate”
“Willing to bring out a new trailer promptly”
“accommodated our concern about loading time”
11. Precision & Care
8.45/10
Nationwide Average: 8.01/10
U-Pack generally ensures items arrive safely and undamaged, though there are occasional reported issues of damage due to packing challenges or trailer conditions.
Recent Reviews Mention...
“All stuff made it securely, one thing fell off ropes”
“careful and efficient as they loaded my belongings”
“Pods remained locked and undamaged”
Customer Insights
Cost: $ 1475.00 from 8 historical data points
Interstate Move Duration: 7 days from 13 reviews
Great Crew Members
| Javier Felix | Javier was friendly and helped with loading |
| Aaron,Marissa | Aaron was very helpful and Marissa was fun and helpful |
| Trainer | delivered and picked up on time |
| Shelton | Shelton was way helpful!!! |
| Brittany H | answered all our questions and ensured discounts applied |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact U-Pack
10744 Almond Ave, Fontana, CA, 92337
(844) 611-4582
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