Part of the larger U-Haul company, U-Box at U-Haul offers moving and storage services across the US and Canada. The business, which has been operating since 1945, is based in Phoenix, Arizona and provides a diverse range of services including moving truck and trailer rentals, self-storage units, moving boxes, packing supplies, and propane refill. The U-Box containers provide customers with the convenience of filling up moving containers which U-Haul then securely stores or delivers anywhere around the world. Catering to movers in Fresno, CA, U-Haul upholds a do-it-yourself ethos, catering to those wanting to personally oversee their moving process, yet knowing they have all the support and resources of a reputable company right at their fingertips.
U-Box at U-Haul
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About U-Box at U-Haul
Additional Cities Served: Sanger
Moving Services
- Self Storage
- UBox Containers
- Military Moving
- International Moving
- College Moving
- Moving Labor
- Trailer Hitches
- Propane & Accessories
- Moving Supplies
- Collegeboxes Summer Storage Program
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Summarized Review of U-Box at U-Haul
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Box at U-Haul is predominantly criticized for poor customer service and unsatisfactory experiences, with occasional positive feedback on specific services overshadowed by a majority of negative reviews.
Recent Reviews Mention...
“My experience was average”
“great work by movers”
“rented a truck and received excellent service”
2. Punctuality
Nationwide Average: 8.07/10
U-Box at U-Haul generally struggles with timely service, as most customers report significant delays and long wait times.
Recent Reviews Mention...
“Showed up later than the pickup time”
“they were over 6 hours late”
“waited 2 1/2 hours and was not serviced”
3. Affordability
Nationwide Average: 7.69/10
U-Box at U-Haul receives mixed reviews, with significant complaints about high prices and unexpected charges, despite some users finding it to provide great deals and value.
Recent Reviews Mention...
“prices were so high”
“charged for mileage not used”
“this company seems very inexpensive”
4. Communication
Nationwide Average: 7.53/10
U-Box at U-Haul overwhelmingly faces criticism for poor customer service, unhelpful staff, and a lack of responsiveness, with a few isolated instances of positive feedback.
Recent Reviews Mention...
“everything takes 10 times longer”
“only one person working, rudeness”
“no one knew anything”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Box at U-Haul frequently disappoints customers with unexpected charges and often fails to deliver on initial promises regarding rental costs and equipment availability.
Recent Reviews Mention...
“was charged incorrectly for mileage”
“unexpected additional charge”
“unexpected cleaning fees, gas and service charges”
6. Speed
Nationwide Average: 8.58/10
U-Box at U-Haul generally receives criticism for their services being significantly slower than expected, despite a couple of positive remarks about staff speed and efficiency.
Recent Reviews Mention...
“everything takes 10 times longer”
“staff were fast”
“move took significantly longer than promised”
7. Friendliness
Nationwide Average: 8.91/10
U-Box at U-Haul seems to suffer from predominantly negative customer interactions with staff, marked by reports of rudeness and poor service, despite a few commendations for courteous behavior.
Recent Reviews Mention...
“staff were courteous”
“rude service encountered”
“not helpful at all”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Box at U-Haul overwhelmingly faces criticism for poor experiences, leading many to express they would not use their services again or recommend them, despite a very few exceptions of positive feedback.
Recent Reviews Mention...
“I don't recommend leaving your vehicle there”
“strongly recommend this store”
“absolutely horrible experience”
9. Professionalism
Nationwide Average: 8.31/10
U-Box at U-Haul overwhelmingly receives criticism for poor customer service and unprofessional behavior, with a few isolated commendations for knowledgeable or professional employees.
Recent Reviews Mention...
“not enough trained staff”
“employees were very knowledgeable”
“horrible customer service”
10. Conflict Handling
Nationwide Average: 4.07/10
U-Box at U-Haul overwhelmingly exhibits a lack of effort and interest in addressing and rectifying customer complaints and concerns, with very few instances of attempted restitution.
Recent Reviews Mention...
“brought the broken wire to the employee's attention”
“they should have warned us about burglars”
“called and got nowhere”
Great Crew Members
| Chris | Chris gave excellent service and was generous |
| Chris | despite issues, manager Chris attempted to negotiate a solution |
| Christine | only given name of a supervisor after poor service |
| Robert | Robert was super efficient and super nice |
| Thomas | Thomas was super nice and informative |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Fresno Moving Services
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