Established as a premier company in New York City for 30 years, FlatRate Moving now offers its variety of services at multiple locations domestically and internationally, including cities like Los Angeles, San Francisco, CA, Miami, Washington DC, and London. Aside from local moves, the company also handles long distance moving and international relocations. They are not limited to residential moves but also cater to office moving, elite white glove service, box delivery, packing services, custom crating, and storage solutions. What sets FlatRate Moving apart is its flat rate pricing model, offering customers a single fee for the whole move without any hidden charges. This approach ensures a seamless, quick, and efficient moving experience. Adding to their credibility, FlatRate Moving is certified by the United Nations and trusted by the US Military to aid military families and government personnel in their relocations.
FlatRate Moving
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About FlatRate Moving
Additional Cities Served: Oakland, Fremont, Hayward, Berkeley, San Mateo, San LeandroShow More >
Moving Services
- Local Moving
- Long Distance Moving
- International Moving
- Office Moving
- Elite White Glove Moving
- Box Delivery
- Packing Services
- Custom Crating
- Storage
- Piano Movers
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Summarized Review of FlatRate Moving
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
FlatRate Moving has a predominantly negative reputation due to numerous allegations of lost belongings, damaged goods, and unprofessional service, though a few customers report highly positive experiences citing professionalism and satisfaction with the moving process.
Recent Reviews Mention...
“great work by movers”
“smooth moves both times”
“provided the very best pricing for my move”
2. Punctuality
Nationwide Average: 8.07/10
FlatRate Moving generally struggles with arriving on time, often missing scheduled windows or being significantly late, despite a few instances of punctuality.
Recent Reviews Mention...
“the man was late to our video appointment”
“they were prompt”
“they were on time”
3. Affordability
Nationwide Average: 7.69/10
FlatRate Moving receives mixed feedback, with many customers expressing dissatisfaction over higher than expected charges and a few praising its competitive pricing and value.
Recent Reviews Mention...
“Too expensive”
“they were asking almost $4k for a couple hundred miles”
“provided the very best pricing for my move”
4. Communication
Nationwide Average: 7.53/10
FlatRate Moving has generally received negative feedback for its lack of responsiveness and poor customer service, although a few customers reported positive experiences with specific employees and commendable service.
Recent Reviews Mention...
“insisted something was wrong with my audio incorrectly”
“respond via email or texting which is super useful”
“constant communication leading up to move”
5. Stick to Prices
Nationwide Average: 5.99/10
FlatRate Moving has numerous reports of not honoring their initial quotes, contrasting with a smaller number of positive experiences where customers praised their consistent pricing.
Recent Reviews Mention...
“did not stick to their pricing promises”
“charge me for a move I never confirmed.”
“unexpected charge on card and issue with pricing communication”
6. Speed
Nationwide Average: 8.58/10
FlatRate Moving has received mixed reviews, with some customers praising their quick and efficient service, while others experienced significant delays and longer than expected move times.
Recent Reviews Mention...
“pack up, and move all of my stuff within an hour”
“efficient and fast”
“completed my move in no time”
7. Friendliness
Nationwide Average: 8.91/10
FlatRate Moving has received mixed reviews, with many customers appreciating the movers' nice and courteous behavior, while others experienced unprofessional and rude interactions.
Recent Reviews Mention...
“the man was smug when confronted”
“gentleman on the phone was unbelievably rude.”
“crew seemed annoyed, not friendly behavior”
8. Will Hire Again
Nationwide Average: 8.18/10
FlatRate Moving receives overwhelmingly negative feedback, with a majority expressing a strong reluctance or outright refusal to use their services again, despite a small group of highly satisfied customers willing to recommend and rehire them.
Recent Reviews Mention...
“had no interest in "earning" business”
“recommend this company and would hire again”
“would not hesitate to recommend them”
9. Professionalism
Nationwide Average: 8.31/10
FlatRate Moving has received polarized feedback, indicating a mix of highly professional and commendably efficient crews alongside numerous accounts of unprofessionalism, lack of professionalism, and damaging behavior.
Recent Reviews Mention...
“smug attitude and unhelpful behavior”
“hired a very skilled group of people”
“crew was professional”
10. Conflict Handling
Nationwide Average: 4.07/10
FlatRate Moving consistently shows a lackluster effort in addressing and resolving customer complaints regarding damages, overcharges, and other service failures, with only a few instances of satisfactory resolution noted.
Recent Reviews Mention...
“owner's response was not satisfactory”
“did not attempt to rectify the damage or loss”
“no attempt to resolve the furniture issue”
11. Precision & Care
Nationwide Average: 8.01/10
FlatRate Moving has received numerous complaints about mishandling, damage, and theft, despite a few glowing reports of meticulous and careful service.
Recent Reviews Mention...
“all items arrived in great condition”
“belongings were rotten due to flood”
“severely damaged items moved”
Customer Insights
Local Move Duration: 4 hours from 4 reviews
Interstate Move Duration: 4 days from 10 reviews
Great Crew Members
| Hayward | Hayward crew was helpful and efficient |
| Mr. Castillo | Mr. Castillo made my move indicates outstanding service |
| Paula,Sean | helped set up move, provided great customer service |
| Adam Robb | was initially good in helping to book my move |
| Alex, Hermes, Joy | avoid working with these individuals due to unresponsiveness and miscommunication |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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