Since 2010, Ontrack Moving has been helping people in the San Francisco area move with its range of convenient and reliable relocation services. Ontrack performs both residential and commercial moves on a local and long-distance basis, proving to be both versatile and efficient as a service provider in the moving sector. Depending on your budget, circumstances, and preferences, Ontrack's services are customizable, from a full-service experience to a few hours of labor. Ontrack not only caters to extensive move types but also provides added services such as packing, junk removal, storage, and installer services. With their comprehensive list of options, they've come to be known in the Californian moving scene for managing tasks of varying complexity with ease. To learn more about options for your relocation needs, check out movers in San Jose, CA.
Ontrack Moving
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Ontrack Moving
Additional Cities Served: San Francisco, Oakland, Fremont, Hayward, Sunnyvale, Santa ClaraShow More >
Moving Services
- Residential relocation services
- Full service packing
- Basic move
- Commercial relocation services
- Moving proposal plan
- COI (Certificate of Insurance)
- Parking arrangements
California Moving License
Active
Last Checked: 12/06/24If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of Ontrack Moving
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Ontrack Moving is generally perceived as providing exceptional moving services with professionalism, efficiency, and care, although a few customers have expressed less favorable experiences.
Recent Reviews Mention...
“had a fantastic experience”
“they were phenomenal in 2020”
“Helpful and accommodating, managed chaotic situation well”
2. Punctuality
Nationwide Average: 8.07/10
Ontrack Moving consistently demonstrates reliability with most customers reporting that the movers arrived on time or even early, though a few instances of minor delays were noted.
Recent Reviews Mention...
“they called and came a few minutes early”
“On time”
“Movers arrived on-time”
3. Affordability
Nationwide Average: 7.69/10
Ontrack Moving generally receives praise for offering competitive pricing, reasonable rates with no hidden costs, and many customers find their services to be an excellent value for money, despite a few instances of dissatisfaction regarding final charges exceeding estimates and additional costs for supplies.
Recent Reviews Mention...
“final payment was over 4x what the estimate said”
“offering the best value pricing in the market”
“found the service to be affordable”
4. Communication
Nationwide Average: 7.53/10
Ontrack Moving generally receives praise for being very communicative, responsive, and good at following up as reflected in numerous positive comments about clear and consistent interactions, though there are a few isolated reports of misunderstandings and a lack of proactivity.
Recent Reviews Mention...
“there were some misunderstandings about the move”
“Dylan was a good communicator with reliable follow-up”
“staff on the phone were great at answering questions”
5. Stick to Prices
Nationwide Average: 5.99/10
Ontrack Moving appears to generally maintain transparency and honor their initial quotes, despite some instances of customers experiencing higher than expected final costs.
Recent Reviews Mention...
“final payment was over 4x what the estimate said”
“Very up front about pricing and costs”
“simple and straightforward with their offering and pricing”
6. Speed
Nationwide Average: 8.58/10
Ontrack Moving receives overwhelmingly positive feedback for their efficiency and speed, although a few reports suggest instances of perceived time-wasting or inefficiency.
Recent Reviews Mention...
“worked efficiently”
“super fast”
“loaded everything in no time”
7. Friendliness
Nationwide Average: 8.91/10
Ontrack Moving consistently demonstrates a high level of respect, courtesy, and a pleasant demeanor, with numerous accounts of the team being described as polite, helpful, and having great attitudes, though there was an isolated instance of perceived pushiness.
Recent Reviews Mention...
“were respectful of our new home”
“highly recommend OnTrack Moving”
“were absolutely AWESOME”
8. Will Hire Again
Nationwide Average: 8.18/10
Ontrack Moving enjoys overwhelmingly positive sentiment, with numerous customers enthusiastically expressing their high likelihood of rehiring and recommending the company, despite a few outliers who expressed dissatisfaction.
Recent Reviews Mention...
“highly recommend their services”
“would actively advise against using them”
“would definitely hire again”
9. Professionalism
Nationwide Average: 8.31/10
Ontrack Moving receives widespread praise for their meticulous attention to detail, careful handling of items, and an overall diligent and professional attitude, though there have been a couple of dissatisfactions regarding sloppiness and unprofessional conduct by a foreman.
Recent Reviews Mention...
“their attention to detail was impressive”
“more damage based on sloppiness”
“repaired the leg of our bed which had broken”
10. Conflict Handling
Nationwide Average: 4.07/10
Ontrack Moving has shown varied responses, with numerous accounts of proactive problem-solving and exceptional service to rectify issues, though there have been some instances of dissatisfaction due to unaddressed concerns or delays.
Recent Reviews Mention...
“"these things happen" with no further coverage offered”
“Avoided insurance claim with deceptive practices.”
“eventually resolved the disappeared item issue”
11. Precision & Care
Nationwide Average: 8.01/10
Ontrack Moving has received overwhelmingly positive feedback for their meticulous and respectful handling of customers' belongings, though there are a few instances of dissatisfaction due to damage.
Recent Reviews Mention...
“demonstrated exceptional care for my belongings”
“articles of clothing damaged, fragile items shattered”
“super respectful of our home, floors, walls - all of it”
Customer Insights
Cost: $ 2136.00 from 3 reviews
Hourly Minimum: 3 hours from 5 reviews
Local Move Duration: 4 hours from 50 reviews
Interstate Move Duration: 2 days from 6 reviews
Great Crew Members
| Jonathan, Martin | went the extra mile, protecting floors and disassembling items |
| Dylan, Leo, Carlos X, Celso, Victor | Dylan good at quotes, team worked efficiently and repaired bed |
| Hugo, Humberto, Frederico | Hugo, Humberto, and Frederico were absolutely AWESOME |
| Eduardo, Edgar | Eduardo and Edgar packed carefully and ensured safety |
| Jose Alvarado | Highly recommend for a great move |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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