For close to 25 years, PODS Moving & Storage has maintained its operation as an industry leader in moving and storage. Although headquartered in the United States, the company also extends its services internationally to countries such as Canada, Australia, and the United Kingdom. What sets PODS apart is their unique approach to offering both moving and storage solutions in the form of portable storage containers. Their container sizes - ranging from 8-foot, to 12-foot, and up to 16-foot variants - are tailored to meet diverse customer requirements. Moreover, PODS provides personalized services including car shipping, moving supplies, and the packing and loading assistance extended by a network of trusted local labor providers in cities like Fremont, CA. This excellence in service delivery saw them recognized in 2023 by Move.org as the best moving and storage container company.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Hayward, San Leandro, Redwood City, Pleasanton, Union City, DanvilleShow More >
Moving Services
- Local Moving
- LongDistance Moving
- OnSite Storage
- Storage at PODS Facilities
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Residential Moving
- Business Moving
- Temporary Storage Services
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage receives mixed reviews with many praising their scheduling, communication, staff, and professionalism, yet some customers find them completely unsatisfactory.
Recent Reviews Mention...
“everything worked as scheduled”
“worst company ever”
“Excellent communication and reliability”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage receives mixed feedback, with experiences ranging from no delays or issues and proactive communication from staff, to significant delays and missed pick-up dates.
Recent Reviews Mention...
“no delays or issues”
“they were days late and had poor logistics”
“San Francisco services were timely”
3. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage exhibits a polarized performance with customers praising the professionalism and clarity in some interactions, while others suffer from severe miscommunications and customer service failures.
Recent Reviews Mention...
“very professional employees”
“website hardly ever has the right status”
“they used incorrect paperwork and lied about POD's location”
4. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage has mixed feedback, with some customers highly satisfied and willing to use their service again, while others express discontent and reluctance for future engagements.
Recent Reviews Mention...
“PODS is our top choice”
“would not hire them again due to significant delays”
“would not hire again”
5. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage is consistently praised for its very professional employees, including the professional service provided by Sidney Roberts-Martin.
Recent Reviews Mention...
“very professional employees”
“Sidney Roberts-Martin was professional”
“very professional service”
6. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage displays a significantly low effort, marked by their reluctance to address and rectify issues, including refusal to offer fair credit and inability to prevent damage to customer property.
Recent Reviews Mention...
“did not go above and beyond to rectify the issues”
“unwilling to give fair credit”
“Pod leaked and ruined some of my furniture”
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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