Website Information: RoadRunner Moving is a professional moving company based in Houston, Texas. They offer a wide range of services, including residential, commercial, and specialty item moving. With over 40 years of industry experience, they are dedicated to providing the best moving experience for their clients. As a locally owned and operated company, they take pride in their personalized service, attention to detail, and commitment to customer satisfaction. Whether a client is moving locally, statewide, or nationwide, RoadRunner Moving ensures a seamless and hassle-free relocation process. With their team of professional movers serving Hayward, CA, they are committed to making every move a success.
RoadRunner Moving
based on 860+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About RoadRunner Moving
Additional Cities Served: Union City, Menlo Park, Foster City, San Carlos, Los Altos, Orinda
USDOT Interstate LicenseIf you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 09/17/21*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of RoadRunner Moving
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
5.89/10
Nationwide Average: 8.44/10
RoadRunner Moving receives starkly contrasting reviews, with many customers praising their professionalism and service, while a significant number express extreme dissatisfaction, citing issues like poor service, added fees, and severely negative experiences.
Recent Reviews Mention...
“great decision to choose this company”
“Incredible group and organization”
“worst experience ever”
2. Punctuality
4.51/10
Nationwide Average: 8.07/10
RoadRunner Moving displays a notable divide in customer experiences, with many reports of significant delays and dissatisfaction contrasted by numerous instances of commendable on-time service.
Recent Reviews Mention...
“Arrived promptly”
“they took whole day to empty”
“were punctual on providing the service”
3. Affordability
3.66/10
Nationwide Average: 7.69/10
RoadRunner Moving has a divisive reputation, with a mix of reviews praising their competitive and reasonable pricing initially, countered by numerous accounts of significant price increases, hidden fees, and practices described as "bait and switch," leading to dissatisfaction among many customers.
Recent Reviews Mention...
“it may seem cheap but that is the bait”
“spent a significant amount of money for poor service”
“offered a very competitive price”
4. Communication
4.44/10
Nationwide Average: 7.53/10
RoadRunner Moving appears to have starkly contrasting reviews, with several customers praising their responsiveness and attentiveness, while a significant number report experiences of poor communication, including unreturned calls and emails, misinformation, and rude interactions.
Recent Reviews Mention...
“won't answer my phone calls”
“customer oriented people”
“Excellent communication throughout the process”
5. Stick to Prices
2.55/10
Nationwide Average: 5.99/10
RoadRunner Moving overwhelmingly receives criticism for increasing prices substantially from the initial quotes and adding unexpected charges, despite a few positive reviews praising honesty and adherence to quotes.
Recent Reviews Mention...
“contract was not legal, hence no adherence to quoted prices”
“does not add extra charges”
“charges added without explanation”
6. Speed
5.79/10
Nationwide Average: 8.58/10
RoadRunner Moving receives mixed reviews, with some customers praising their fast and efficient service, while a significant number of others report excessive delays and slow processes.
Recent Reviews Mention...
“move has been excessively delayed”
“waited almost a month to get this going”
“they took whole day to empty”
7. Friendliness
7.49/10
Nationwide Average: 8.91/10
RoadRunner Moving generally receives high praise for their crew's courteous, professional, and genuinely warm interactions, despite a few reports of rudeness and negative experiences.
Recent Reviews Mention...
“exceptionally polite and professional”
“very hard working”
“Staff was courteous”
8. Will Hire Again
5.6/10
Nationwide Average: 8.18/10
RoadRunner Moving receives a deeply mixed response, with a significant portion of customers expressing strong dissatisfaction and a reluctance to re-engage, while another distinct group praises the company and shows enthusiasm for future hires.
Recent Reviews Mention...
“would definitely hire again”
“DO NOT use this company”
“not in hurry then is fine to come here”
9. Professionalism
6.17/10
Nationwide Average: 8.31/10
RoadRunner Moving receives mixed reviews, with many customers praising the crew for being professional, efficient, and courteous, while a significant number of complaints cite unprofessional behavior, poor customer service, and unethical conduct.
Recent Reviews Mention...
“team is reliable”
“The WORST customer service I have experienced”
“professional and courteous”
10. Conflict Handling
1.62/10
Nationwide Average: 4.07/10
RoadRunner Moving overwhelmingly demonstrates a lack of effort and responsiveness, underscoring a pervasive unwillingness to address and amend customer grievances, despite a few exceptions of attempted resolution.
Recent Reviews Mention...
“no attempt made to rectify the situation”
“threaten you with legal action”
“Will not address my issues”
11. Precision & Care
5.88/10
Nationwide Average: 8.01/10
RoadRunner Moving has received mixed feedback with numerous customers praising their careful and precise service, while a significant number of others reported damage to, or loss of, their belongings.
Recent Reviews Mention...
“items likely damaged due to poor care”
“Shipment delivered in perfect condition”
“damage my trailer really bad when they were loading”
Customer Insights
Cost: $ 11243.00 from 11 reviews
Interstate Move Duration: 10 days from 17 reviews
Great Crew Members
| Luis | offers great suggestions and treats you like family |
| José | José was fantastic and maintained safety measures |
| Jack | Jack and his team are the best |
| Forman | took notes of the damages and missing parts |
| Chris, Willy | Both Chris and Willy provided helpful and friendly support |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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