Universal Self Storage Highland is a part of StorAmerica Management, a company that has been providing self-storage solutions since 1999. Based in Irvine, California, they own and operate over 75 properties across California, Arizona, and Nevada, covering more than 4.9 million square feet of space. The company offers month-to-month leases, vehicle, boat, and RV storage, with online rentals available 24/7. StorAmerica is proud of its strong customer service relationship with tenants and has an 'A+' Better Business Bureau accreditation. They constantly work to improve their services by providing free moving trucks, helpful storage guides, and secure storage facilities. Looking for other movers in Highland, CA? We've got you covered.
Universal Self Storage Highland
based on 247+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Universal Self Storage Highland
Moving Services
- Monthly Rentals
- RV/Boat Storage
- Business Storage
- Protection Plan
- Packing Supplies
USDOT Interstate LicenseIf you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Universal Self Storage Highland
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.6/10
Nationwide Average: 8.44/10
Universal Self Storage Highland generally receives high praise for their outstanding experiences, professionalism, helpful and friendly staff, and clean facilities, although there are rare instances of extremely negative experiences.
Recent Reviews Mention...
“Outstanding experience”
“Dulce was very nice, professional, and helpful”
“terrible experience with the company”
2. Affordability
8.12/10
Nationwide Average: 7.69/10
Universal Self Storage Highland is generally perceived to offer competitive and reasonable rates, with many customers expressing satisfaction over deals and pricing, despite a few concerns about rate increases.
Recent Reviews Mention...
“not worth the price being charged”
“half the price of ESpace”
“got a good deal”
3. Communication
8.71/10
Nationwide Average: 7.53/10
Universal Self Storage Highland generally provides excellent customer service and is responsive and helpful, although there have been isolated reports of rudeness and miscommunication.
Recent Reviews Mention...
“great customer service”
“received notice for every price increase”
“return calls promptly when need assistance”
4. Stick to Prices
2.04/10
Nationwide Average: 5.99/10
Universal Self Storage Highland appears to have a consistent issue with honoring their initial price quotes, resulting in doubled rates and unexpected full-month charges that do not align with customers' expectations or verbal agreements.
Recent Reviews Mention...
“price of unit has doubled”
“hard time to prorate my account”
“charged for the whole month undeservedly.”
5. Friendliness
9.11/10
Nationwide Average: 8.91/10
Universal Self Storage Highland generally receives high praise for their staff's politeness and helpfulness, despite a few negative remarks about rudeness.
Recent Reviews Mention...
“Dulce is so nice”
“Staff was friendly”
“they are rude and don’t care”
6. Will Hire Again
7.94/10
Nationwide Average: 8.18/10
Universal Self Storage Highland receives high praise from most customers for their service, garnering numerous expressions of repeat business and recommendations, despite a few instances of dissatisfaction from certain customers.
Recent Reviews Mention...
“I will be changing locations”
“would hire again”
“I don’t recommend this place”
7. Professionalism
8.84/10
Nationwide Average: 8.31/10
Universal Self Storage Highland consistently exhibits high standards of professional conduct and attentiveness to customer needs, with recurring praise for their knowledgeable and helpful staff, despite a singular suggestion for management improvement.
Recent Reviews Mention...
“Dulce is very professional”
“professional conduct”
“care about their customers”
8. Conflict Handling
2.7/10
Nationwide Average: 4.07/10
Universal Self Storage Highland generally appears uncooperative and reluctant to address customer grievances, but they are considered trustworthy by some customers.
Recent Reviews Mention...
“never received my refund despite multiple calls”
“no willingness to pro-rate despite the situation.”
“did not show willingness to correct misleading information”
Great Crew Members
| Dulce | Dulce is nice and professional |
| Dulce | Dulce was very nice, professional, and helpful |
| Dolce | Dolce helped get a storage unit |
| Dulce | super helpful in my situation |
| Katrina | was always very knowledgeable and helpful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact Universal Self Storage Highland
28099 Greenspot Rd, Highland, CA, 92346
(909) 863-0001
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