STS Movers is a moving company that values their customers' privacy and offers a personalized service to ensure a smooth moving experience. They have a wide range of services designed to cater to the needs of any mover, whether it's a small local move or a nationwide relocation. This is how they have been able to be a part of the Santa Ana, CA movers since 2005. With a focus on customer satisfaction, they provide a 30-day money-back guarantee on their services, and their excellent customer support is available to assist with any questions or concerns during the moving process. The team at STS Movers has helped thousands of people find the perfect moving solution and has built a solid reputation for delivering quality service at competitive prices.
STS Movers
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
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Summarized Review of STS Movers
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
STS Movers generally receives high praise for their moving services, demonstrating professionalism, efficiency, and satisfaction among customers, despite a few reports of negative experiences.
Recent Reviews Mention...
“move was great and professionals did a fantastic job”
“everything was placed in the house perfectly upon move in”
“Don and his crew provided excellent service”
2. Punctuality
Nationwide Average: 8.07/10
STS Movers consistently demonstrates time management excellence, with nearly all reviews highlighting their on-time arrivals, clear communication regarding timing, and ability to accommodate last-minute requests with punctuality.
Recent Reviews Mention...
“showed up on time”
“drivers communicate throughout the whole trip to make sure you’re both on time”
“The drivers communicate throughout the trip to be on time”
3. Affordability
Nationwide Average: 7.69/10
STS Movers is highly praised for their reasonable and competitive pricing, offering great value without hidden charges, and consistently being less expensive compared to other companies, making them a preferred choice for customers looking for quality service at a fair price.
Recent Reviews Mention...
“very professional, accurate, and fairly priced”
“they are cheap”
“STS’s prices are SO REASONABLE!!!!”
4. Communication
Nationwide Average: 7.53/10
STS Movers generally excels, with many customers praising their responsiveness, professionalism, and the ease of communication through calls, emails, and texts, notwithstanding a few concerns about follow-up and response delays.
Recent Reviews Mention...
“excellent communication ahead of time regarding timing”
“Direct and effective communication regarding moving special items.”
“stopped communicating after initial responsiveness”
5. Stick to Prices
Nationwide Average: 5.99/10
STS Movers overwhelmingly maintained their commitments to providing accurate estimates without hidden charges, earning them a strong reputation for reliability and honesty in pricing.
Recent Reviews Mention...
“No mention of price changes, gave benefit of the doubt.”
“initially responsive then stopped communicating”
“no mention of price changes”
6. Speed
Nationwide Average: 8.58/10
STS Movers consistently impress with their rapid, efficient service, often completing moves quickly and expertly, with praise for their hardworking and hustling crew.
Recent Reviews Mention...
“moved everything in about one hour”
“everything was placed in the house perfectly upon move in”
“Described as wonderful team and seamless process, likely fast move”
7. Friendliness
Nationwide Average: 8.91/10
STS Movers overwhelmingly receives positive feedback for their polite, professional, and genuinely kind interactions, with numerous references to their staff's pleasant demeanor and the enjoyable moving experience they provide.
Recent Reviews Mention...
“Described the team as professional, courteous, respectful.”
“local mover made everyone feel uncomfortable”
“all the men in the crew were respectful and clean”
8. Will Hire Again
Nationwide Average: 8.18/10
STS Movers overwhelmingly receives positive feedback, with a majority of customers expressing high satisfaction and intent to use their services again, despite a few dissenting opinions.
Recent Reviews Mention...
“would apologize for a delayed review”
“recommend this company and would hire again”
“I don’t have a single complaint about this moving process”
9. Professionalism
Nationwide Average: 8.31/10
STS Movers is overwhelmingly praised for their highly professional, diligent, and accommodating team, with only a few instances of unprofessional behavior reported.
Recent Reviews Mention...
“very professional and worked hard for the full day”
“very, very professional”
“crew was professional, clean, and respectful”
10. Conflict Handling
Nationwide Average: 4.07/10
STS Movers shows a mixed but generally positive response to errors through actions like replacing damaged goods and repairing items, despite some complaints about unresolved issues.
Recent Reviews Mention...
“promised to pay for damages but failed to deliver”
“made an offer then stopped communicating”
“Don has not addressed the incident appropriately.”
11. Precision & Care
Nationwide Average: 8.01/10
STS Movers overwhelmingly demonstrates a high degree of attentiveness and professionalism, resulting in numerous positive outcomes and virtually no damage, except for an isolated incident of theft.
Recent Reviews Mention...
“Not a single piece was damaged.”
“they broke several pieces of furniture”
“furniture improperly wrapped leading to scratches”
Customer Insights
Local Move Duration: 3.5 hours from 19 reviews
Interstate Move Duration: 8 days from 4 reviews
Great Crew Members
| Don,Elizabeth | worked to resolve issue but failed to follow through |
| Elizabeth | Elizabeth was professional and compassionate |
| Joseph, Jack, Paul, Derick | worked together like a well oiled machine |
| Don | Took extra steps for safe moving, like contacting the harp manufacturer. |
| Don | Don is down-to-earth, friendly and honest |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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