PODS Moving & Storage, known initially as Portable on Demand Storage, is a pioneer in the moving and storage industry. Founded in 1998, the company revolutionized the industry with its storage container concept and a revolutionary hydraulic system, PODZILLA. With nearly 25 years of experience and over six million moves, including long-distance ones in Santa Ana, CA, PODS offers flexible, tailored, comprehensive moving and storage solutions. Services include on-site storage, moving supplies, access to trusted local labor providers, and car shipping. Based in the U.S., the company also has operations in Canada, Australia, and the U.K. with 245+ Storage Center locations serving 46 states and six provinces.
PODS Moving & Storage
based on 541+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Irvine, Costa Mesa, Lake Forest, Newport Beach, Tustin, Laguna HillsShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and storage supplies
- Packing and loading support
- Move In Services
- Order packing supplies online
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
7.24/10
Nationwide Average: 8.44/10
PODS Moving & Storage receives polarized feedback, with some customers praising their reliable and professional service, while others describe extremely negative experiences, citing dissatisfaction, poor customer service, and exorbitant charges.
Recent Reviews Mention...
“professional delivery of storage container”
“professional manner throughout”
“PODS made a stressful situation much easier”
2. Punctuality
6.02/10
Nationwide Average: 8.07/10
PODS Moving & Storage demonstrates significant inconsistency, with experiences ranging from prompt and timely service to multiple instances of delays and communication issues.
Recent Reviews Mention...
“container was delayed beyond the arrival window”
“delivered and picked up as set”
“PODs delivered late”
3. Affordability
4.93/10
Nationwide Average: 7.69/10
PODS Moving & Storage is criticized for being overpriced, with complaints about gross overcharging and unauthorized, doubled billing, despite being considered slightly pricier compared to standard storage options.
Recent Reviews Mention...
“overcharged me by 10%”
“very good value”
“Pods were slightly more expensive but valuable for convenience”
4. Communication
5.28/10
Nationwide Average: 7.53/10
PODS Moving & Storage has shown to have significant challenges in responding to customer needs and maintaining effective communication, despite a few positive reviews highlighting good customer interactions and service updates.
Recent Reviews Mention...
“poor explanation for overcharging”
“customer service cannot respond to emergencies”
“Polite and responsive personnel”
5. Stick to Prices
2.36/10
Nationwide Average: 5.99/10
PODS Moving & Storage seems to frequently struggle, with numerous complaints about unexpected charges and pricing inconsistencies.
Recent Reviews Mention...
“did not stick to quoted prices”
“overcharge your credit card”
“did not stick to quoted prices and charged extra unfairly”
6. Speed
7.82/10
Nationwide Average: 8.58/10
PODS Moving & Storage has received mixed feedback, with many praising their fast and efficient service, while others experienced significant delays and longer delivery times.
Recent Reviews Mention...
“speed of delivery is good”
“quickly navigated putting our POD”
“moving was extremely fast”
7. Friendliness
9.11/10
Nationwide Average: 8.91/10
PODS Moving & Storage generally exhibits a positive attitude through most of its staff, although there have been significant instances of unhelpful customer service.
Recent Reviews Mention...
“assistants delivering and removing the PODS have good humor”
“kind and extremely flexible”
“drivers were professional”
8. Will Hire Again
6.25/10
Nationwide Average: 8.18/10
PODS Moving & Storage has received a mixed reception, with a notable split between customers expressing strong dissatisfaction and those highly recommending their services for future moves.
Recent Reviews Mention...
“would not hire again due to overcharging”
“will NOT be using their service again”
“would hire again”
9. Professionalism
7.43/10
Nationwide Average: 8.31/10
PODS Moving & Storage displays a mixed performance with some customers praising the knowledge and care of specific workers, while others criticize the company for unprofessional conduct and mishandling situations.
Recent Reviews Mention...
“Conducted themselves professionally”
“drivers were professional”
“lack of accountability and excuses made”
10. Conflict Handling
1.12/10
Nationwide Average: 4.07/10
PODS Moving & Storage repeatedly demonstrates a lack of effective response in resolving issues, showing an unwillingness to assist or correct problems to the dissatisfaction of their customers.
Recent Reviews Mention...
“did not attempt to rectify overcharging issue”
“couldn't handle a simple parking situation”
“could not respond effectively to resolve issue”
11. Precision & Care
6.81/10
Nationwide Average: 8.01/10
PODS Moving & Storage reportedly has significant issues, including instances where personal items developed mold.
Recent Reviews Mention...
“my belongings were tossed and broken when delivered”
“tv was broken”
“carefully placed the pod without damage”
Customer Insights
Cost: $ 2698.00 from 9 reviews
Great Crew Members
| Raul | Raul was WONDERFUL!!! |
| Raul S. | awesome, friendly, professional, and thoughtful. |
| Fernando Baltazar | Fernando was great, friendly, helpful, and professional |
| Bradley Vincent | impressed with efforts and initiative |
| Alec | Guy deserves a raise |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
25392 Commercentre Dr, Lake Forest, CA, 92630
(877) 770-7637
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