Established in 1882, Matson has become a vital player in Pacific shipping, ensuring critical transportation services are provided across various locations including Hawaii, Alaska, Guam, Micronesia, South Pacific and China. While their headquarters sit nestled in Honolulu, Hawaii, they operate a multitude of vessels which encompass containerships, bespoke barges, and specific purpose amalgamated container and roll-on/roll-off ships. Furthermore, they have a subsidiary, Matson Logistics, that presents clients with an array of multimodal services all over North America. These services incorporate rail intermodal service, highway brokerage, supply chain services and less-than-truck-load (LTL) transportation services. Apart from online shipment tracking and broad understanding in container shipping, shipping cars, shipping household goods, transporting oversized cargo and intermodal services, Matson differentiates themselves via their devotion to top-quality customer service and consistent on-time arrivals. To find other options just like Matson in the same city, check out the list of movers in Long Beach, CA.
Matson
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Matson
Additional Cities Served: Seal Beach
Moving Services
- Shipping to Hawaii, Alaska, Guam, Micronesia, the South Pacific, Japan, and China
- Shipping cars
- Shipping household goods
- Moving oversized cargo
- Domestic and international rail intermodal service
- Long haul and regional highway brokerage
- Supply chain services
- Lessthantruckload (LTL) transportation services
- Warehousing and distribution
- International freight forwarding
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 10/18/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Have feedback for Matson?
Error. Please try again later.
Summarized Review of Matson
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Matson generally receives high praise for its services, efficiency, and professional operation, though there are notable instances of customer dissatisfaction, particularly concerning organization and customer service.
Recent Reviews Mention...
“great work by movers”
“great service”
“Very happy with the service”
2. Punctuality
Nationwide Average: 8.07/10
Matson generally struggles with timely service and customer satisfaction, as evidenced by numerous reports of significant delays and unreliable scheduling.
Recent Reviews Mention...
“I only waited 10 minutes with 2 people ahead of me”
“they were closed on the scheduled drop off day”
“came at 10am and got a car at 4pm”
3. Affordability
Nationwide Average: 7.69/10
Matson generally receives praise for its competitive pricing and cost-effectiveness, despite a few criticisms regarding high costs for certain services.
Recent Reviews Mention...
“forced to use unnecessary forklift service”
“reasonable rates”
“They were cheaper than a competitor”
4. Communication
Nationwide Average: 7.53/10
Matson receives a mix of high praise for its customer service and efficiency, alongside significant criticism for poor service, unprofessional attitudes, and communication breakdowns within departments.
Recent Reviews Mention...
“Customer service was top notch”
“easy process and procedure”
“poor service due to bad attitude”
5. Stick to Prices
Nationwide Average: 5.99/10
Matson overwhelmingly disappoints, with reports of not adhering to original quotes, neglecting responsibilities for damages and lost items, and imposing unexpected fees.
Recent Reviews Mention...
“did not stick to the need for ramps”
“took no responsibility for damaged and missing items”
“did not stick to the quoted price”
6. Speed
Nationwide Average: 8.58/10
Matson receives a mix of strong positive feedback highlighting quick, efficient service alongside notable criticisms regarding slow service and long wait times.
Recent Reviews Mention...
“It was quick to pick up car”
“workers are slow as hell”
“everything is super slow”
7. Friendliness
Nationwide Average: 8.91/10
Matson is generally viewed as having helpful and kind employees, though there are notable instances of rudeness and unprofessional behavior mentioned.
Recent Reviews Mention...
“Helpful employees”
“Terry was the kindest man”
“so friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Matson receives a mixed response, with several customers expressing high satisfaction and readiness to rehire, while a significant portion also report disappointment and a refusal to use their services again.
Recent Reviews Mention...
“gonna take you forever to drop or pick up the car”
“would hire again”
“Disappointment!”
9. Professionalism
Nationwide Average: 8.31/10
Matson receives mixed feedback, with significant mentions of rudeness and unprofessional behavior, yet also notable praises for their well-conducted, professional, and friendly staff.
Recent Reviews Mention...
“employees are rude and screaming”
“bad attitude reflects poor professionalism”
“workers are super rude and very slow”
10. Conflict Handling
Nationwide Average: 4.07/10
Matson generally shows a lack of responsiveness and responsibility for customer issues, though there are isolated instances of helpful interventions.
Recent Reviews Mention...
“did not rectify the forklift service issue”
“they never resolve any of the issues”
“took no responsibility for damaged and missing items”
11. Precision & Care
Nationwide Average: 8.01/10
Matson has received mixed reviews, with some customers praising their thorough and secure service, while others report significant damages and carelessness.
Recent Reviews Mention...
“car came back how I shipped it”
“wires coming out of the hood, speakers and stereo missing”
“damaged my fuel system”
Customer Insights
Cost: $ 899.00 from 3 reviews
Local Move Duration: 0.5 hours from 4 reviews
Interstate Move Duration: 10 days from 7 reviews
Great Crew Members
| Terry | Answered a bunch of random questions for me |
| Cat | very helpful and so friendly |
| Matson | easy process and procedure for shipping |
| Jay Ferguson | Many compliments to Jay Ferguson for his help |
| Ashley | excellent with customer service |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact Matson
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Long Beach Moving Services
Nearby Cities
