Citadel Moving is a locally owned and operated moving company that provides residential and commercial moving services. Established in 2012, it began with just one truck and a crew of two; today, it serves the Greater Los Angeles area with a fleet of trucks and teams of professional moving crews. Citadel Moving has skill and experience in relocating homes, apartments, condos, offices, and retirement facilities. Every move is assigned to a foreman to ensure the quality of service, and all Citadel Moving trucks are equipped with GPS technology, so you’ll always know where your things are. This Baldwin Park mover is committed to giving you the best moving service at an affordable price.
Citadel Moving
Exceptional
based on 1020+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Citadel Moving
Additional Cities Served: Carson, Santa Monica, Buena Park, Baldwin Park, West Hollywood, Beverly HillsShow More >
Moving Services
- Local Moves
- LongDistance Moves
- CrossCountry Moves
- Cheap Moves
- Small Moves
- Furniture Moves
- Hourly Moves
- Packing Services
- Storage Services
- Commercial Moves
California Moving License
Active
Last Checked: 12/06/24Awards
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Summarized Review of Citadel Moving
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.64/10
Nationwide Average: 8.44/10
Citadel Moving is overwhelmingly praised for its exceptional service, professionalism, and efficiency, making it a highly recommended choice for moving services despite a few isolated incidents of dissatisfaction.
Recent Reviews Mention...
“Luis and Salvador were excellent”
“made the process very simple and painless”
“Luis and Juan were fantastic”
2. Punctuality
9.59/10
Nationwide Average: 8.07/10
Citadel Moving demonstrates exceptional reliability and consistent on-time performance, notwithstanding a few minor delays and one significant scheduling issue.
Recent Reviews Mention...
“on time if not early”
“show up on time”
“arrived on time”
3. Affordability
9.38/10
Nationwide Average: 7.69/10
Citadel Moving is highly praised for its competitive and fair pricing, offering the best rates and value for customers seeking professional yet affordable moving services.
Recent Reviews Mention...
“making the value excellent”
“affordable”
“price was very competitive”
4. Communication
9.39/10
Nationwide Average: 7.53/10
Citadel Moving consistently receives praise for their responsiveness, clarity, and professionalism throughout the moving process, with almost all reviews highlighting their exceptional communication skills despite a few isolated concerns.
Recent Reviews Mention...
“quick to respond, booking was easy”
“easy to communicate with”
“was communicative during the process”
5. Stick to Prices
7.46/10
Nationwide Average: 5.99/10
Citadel Moving generally adheres to the initial prices quoted, though there have been significant discrepancies and confusion in a few cases.
Recent Reviews Mention...
“Prices were exactly what were quoted”
“Clear quote and pricing scheme implies price was as expected”
“charged an additional amount without service”
6. Speed
9.64/10
Nationwide Average: 8.58/10
Citadel Moving has overwhelmingly positive feedback, consistently described as fast, efficient, and capable of completing moves quickly and within impressive time frames.
Recent Reviews Mention...
“quick to respond”
“Fast, efficient”
“Luis is fast”
7. Friendliness
9.82/10
Nationwide Average: 8.91/10
Citadel Moving consistently demonstrates exceptional courtesy, professionalism, and a warm, helpful demeanor across all interactions, making them highly praised by their clients.
Recent Reviews Mention...
“friendly”
“movers are courteous”
“just all-around cool guys”
8. Will Hire Again
9.58/10
Nationwide Average: 8.18/10
Citadel Moving overwhelmingly receives glowing reviews suggesting that a vast majority of past clients would not hesitate to use their services again, indicating extremely high customer satisfaction and loyalty.
Recent Reviews Mention...
“definitely be utilizing their services again”
“saved their number for future moves”
“Highly recommend”
9. Professionalism
9.62/10
Nationwide Average: 8.31/10
Citadel Moving consistently receives praise for its exceptional professionalism, attentiveness, and efficiency in handling moves, underscored by specific commendations for their adherence to safety protocols, such as consistently wearing masks, and going above expectations in their service delivery.
Recent Reviews Mention...
“super professional”
“very good at what they do”
“professional”
10. Conflict Handling
6.86/10
Nationwide Average: 4.07/10
Citadel Moving generally shows a strong commitment to addressing and remedying customer issues, as evidenced by multiple instances of direct owner involvement and prompt, considerate responses to various problems.
Recent Reviews Mention...
“have not resolved the refund issue”
“owner addressed my concern personally”
“Foreman provided an acceptable solution to the issue”
11. Precision & Care
9.51/10
Nationwide Average: 8.01/10
Citadel Moving consistently demonstrates exceptional care and professionalism in packing and transporting belongings, with most customers reporting items arrived in perfect condition, despite a few minor incidents.
Recent Reviews Mention...
“all items arrived safe and sound, not a single branch broken”
“they didn’t break anything”
“great job packing / safeguarding my furniture”
Customer Insights
Local Move Duration: 4 hours from 14 reviews
Great Crew Members
| Luis, Salvador | quickly disassemble, pack, move, and reassemble |
| Luis, Juan | fantastic, fast, efficient, friendly |
| Luis, Felipe | Luis and Felipe made it an amazing move |
| Luis | Luis is fast, strong and nice |
| Alex | Alex and the crew did a pack-and-move for us |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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