Founded in 1998, PODS Moving & Storage has been assisting customers with storage and moving solutions for nearly 25 years. This company is based in the United States and has multiple locations across the nation, including Los Angeles. PODS also has a wide service area, providing a range of moving and storage services in Huntington Park, CA and beyond, covering the US, Canada, Australia, and the United Kingdom. As an industry leader, PODS offers personalized solutions, including built-in storage, adjustable scheduling and multiple container sizes. Additionally, PODS also offers car shipping, moving supplies, and packing and loading assistance, ensuring a comprehensive moving experience for their customers.
PODS Moving & Storage
based on 294+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Bell Gardens, San Gabriel, Monrovia, Maywood, Cudahy, Hermosa BeachShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Commercial Moving
- Residential Moving
- Moving and Storage Supplies
- Packing and Loading Support
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
5.91/10
Nationwide Average: 8.44/10
PODS Moving & Storage elicits deeply divided opinions, with customers experiencing a spectrum from excellent, professional service to extremely disappointing encounters characterized by poor communication and delivery failures.
Recent Reviews Mention...
“Easy and affordable service”
“This POD location is awful.”
“great work by movers”
2. Punctuality
3.96/10
Nationwide Average: 8.07/10
PODS Moving & Storage frequently fails to meet scheduled times for pickups and deliveries, often resulting in cancellations and delays.
Recent Reviews Mention...
“timing was on schedule”
“shipment was cancelled on the supposed day of departure”
“driver was half an hour late”
3. Affordability
4.58/10
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed reviews, with some customers finding it very affordable and others criticizing it for high and unexpected costs.
Recent Reviews Mention...
“very affordable”
“It's not worth the cost.”
“The cost was a fraction of what others quoted”
4. Communication
4.29/10
Nationwide Average: 7.53/10
PODS Moving & Storage has shown significantly more instances of poor and ineffective interactions with customers, highlighted by numerous complaints about unresponsiveness, miscommunication, and difficulty in resolving issues, despite a few reports of excellent communication and helpful customer service.
Recent Reviews Mention...
“fabulous communication”
“failed to communicate.”
“had to beg customer service for a response”
5. Stick to Prices
2.3/10
Nationwide Average: 5.99/10
PODS Moving & Storage overwhelmingly receives negative feedback for frequently failing to adhere to their initial quotes, adding unexpected costs, and not resolving billing issues effectively.
Recent Reviews Mention...
“UP sell more expensive products.”
“quote was clear”
“Price increased due to unforeseen requirements.”
6. Speed
6.29/10
Nationwide Average: 8.58/10
PODS Moving & Storage experiences vary significantly, with some praising their quick and efficient operations, while others criticize the company for delays and worsening the moving process.
Recent Reviews Mention...
“made the moving process worse”
“moved quickly and efficiently”
“Super efficient in operations”
7. Friendliness
7.99/10
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives praise for the amiable and professional demeanor of their staff and drivers, despite a few reports of rudeness.
Recent Reviews Mention...
“they are friendly”
“Everyone was very professional and friendly”
“Customer service was rude.”
8. Will Hire Again
5.35/10
Nationwide Average: 8.18/10
PODS Moving & Storage has received mixed reviews, with a notable division between customers who express high satisfaction and loyalty and those who are decidedly disappointed and unwilling to use their services again.
Recent Reviews Mention...
“would definitely use PODS again”
“No use this company!”
“would not hire again”
9. Professionalism
5.67/10
Nationwide Average: 8.31/10
PODS Moving & Storage has received mixed reviews, with some customers highlighting exemplary conduct and others pointing out significant lapses in professionalism.
Recent Reviews Mention...
“everyone dealt with was professional”
“store manager doesn't know what they are doing.”
“manager was polite but shirking responsibility”
10. Conflict Handling
1.86/10
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly shows a lack of effort and responsiveness in addressing and rectifying customer issues, with exceptions being rare instances of refunds for mistakes.
Recent Reviews Mention...
“refused to accept responsibility initially”
“did not rectify the issue effectively”
“did not rectify the disrupted delivery issue”
11. Precision & Care
6.41/10
Nationwide Average: 8.01/10
PODS Moving & Storage receives mixed reviews, with many customers praising them for delivering undamaged items and a few experiencing significant damage or issues.
Recent Reviews Mention...
“items arrived undamaged”
“We did not have any damage to anything”
“my TV broke in the move”
Customer Insights
Cost: $ 3123.00 from 7 reviews
Interstate Move Duration: 10 days from 3 reviews
Great Crew Members
| Raheem | called ahead, super efficient and professional |
| Raheem | Raheem was superb and made sure we were happy |
| Darrel | was very precise, careful, professional, and polite |
| Hernesto | Very helpful |
| Joe | Joe was very skilled with the pod delivery |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
5370 S Boyle Ave, Los Angeles, CA, 90058
(877) 770-7637
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Additional Resources
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