Having been in the moving and storage industry for nearly 25 years, PODS Moving & Storage offers personalized solutions tailored to customers' unique needs. Serving not just the United States but also extending their services internationally to places such as Canada, Australia, and the United Kingdom. They service 46 states and 6 provinces, proving their vast coverage and reliability. They provide moving services in Sacramento, CA, as well as other locations, servicing both residential and businesses. Customers using their services have the convenience of storing and accessing their belongings as needed. The company offers variable container sizes (8-foot, 12-foot, and 16-foot) with PODZILLA, a unique hydraulic system used to maneuver the containers seamlessly. Alongside this, PODS also offers additional services such as car shipping, moving supplies, and packing and loading assistance. With their primary focus on customer support and flexibility, PODS diligently works to make moving and storage easier for its clients.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Roseville, Citrus Heights, Folsom, Rancho Cordova, Galt, DixonShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage OnSite
- Store at Our Facilities
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Commercial Storage Units
- Commercial Moving
- Portable storage containers
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage receives overwhelmingly negative feedback highlighting numerous instances of poor service, customer dissatisfaction, and problematic experiences, despite a small number of positive reviews.
Recent Reviews Mention...
“Easy to use implies satisfaction with the service”
“Terrible experience with the service.”
“good service by the company”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage frequently fails to meet scheduled delivery and pickup times, often resulting in significant delays and customer dissatisfaction, despite a few reports of on-time service.
Recent Reviews Mention...
“Timely”
“missed my move-in window”
“I've been delayed 5 days now”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage generally appears to be considered expensive and fraught with hidden fees, despite a few isolated reports of cost savings.
Recent Reviews Mention...
“Good value”
“saved $2k compared to other companies”
“cost was great”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage faces significant challenges, with customers frequently reporting ineffective communication, long wait times to reach customer service, and overall dissatisfaction with the support received.
Recent Reviews Mention...
“No departments communicate effectively.”
“they have not been very accommodating”
“Extraordinary customer service”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage overwhelmingly disappoints customers with repeated instances of overcharging, misquoting, and applying unexpected charges, breaking trust and failing to honor initial agreements.
Recent Reviews Mention...
“overcharged despite providing a promo code”
“They threatened to charge me extra for their error”
“denied any type of liability for costs incurred”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage consistently disappoints customers with significant delays in shipping, pick-up, and delivery times, leading to widespread dissatisfaction.
Recent Reviews Mention...
“weeks it takes to ship a container”
“Delayed 5 days now”
“Quick to unload”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage receives mixed reviews, with many customers praising their staff's kindness and professionalism, while a notable number of experiences highlight rude and disrespectful interactions.
Recent Reviews Mention...
“The people are great”
“drivers were very respectful and had great attitudes”
“driver was rude, hostile, and unprofessional”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage overwhelmingly receives negative feedback, with the vast majority of customers expressing they would not utilize their services in the future due to various issues ranging from poor customer service to billing and scheduling problems.
Recent Reviews Mention...
“Would definitely not hire again.”
“I am feeling frustrated with the delay”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage overwhelmingly receives negative feedback for unprofessional conduct, incompetence, and poor customer service, despite a few commendations for professionalism and courtesy.
Recent Reviews Mention...
“professional”
“lack of competence by customer service reps”
“handled the situation very unprofessionally”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly shows a lack of effort and responsiveness in addressing customer complaints, with only a handful of exceptions where individual employees took significant steps to resolve issues.
Recent Reviews Mention...
“No help from customer service to resolve issues.”
“issue not addressed or fixed over a year”
“company has not shown willingness to rectify issues”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage frequently receives criticism for damaging belongings, with numerous reports of leaks, breakages, and overall mishandling despite a few positive experiences.
Recent Reviews Mention...
“items undamaged implies careful handling”
“belongings showed up in good shape”
“items didn't fit in one pod as advised”
Customer Insights
Cost: $ 561.00 from 8 reviews
Interstate Move Duration: 7 days from 9 reviews
Great Crew Members
| Tom D | Tom D was the only capable and helpful employee |
| Benny G | Benny did a fantastic job, showed impressive maneuvering skills |
| Benny | Benny accommodated our requests and needs |
| Benny Basquez | Benny was very professional and informational |
| Nicholas Torres | Nicholas did a great job during pick up |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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