Originally known as Portable on Demand Storage, PODS Moving & Storage has been pioneering the moving and storage industry since 1998. Based in the U.S. with an extensive presence across 46 states and 6 provinces in Canada, the company also has international services in Australia and the U.K. PODS provide flexible San Jose, CA moving services with built-in storage, adjustable scheduling, and the ability to load and unload belongings at one's own pace. They offer multiple container sizes and connect customers with local packing and loading services as well as car shipping. With a mission to support and offer flexibility for all life's movements, this company is recognized for its unique approach to moving and storage, customizing services to fit customer's needs.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Milpitas, Menlo Park, Saratoga, Los Altos, East Palo Alto
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and storage supplies
- Packing and loading support
- MoveIn Services
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage appears to have a significantly negative sentiment from customers, with numerous complaints about poor customer service, mishandling of items, and overall dissatisfaction, despite a few positive reviews praising the service.
Recent Reviews Mention...
“Very satisfied with their service”
“hated every minute of this company”
“Easy dependable service”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage overwhelmingly struggles to deliver and pick up containers on schedule, evidenced by numerous complaints of delays, missed windows, and lack of timely communication.
Recent Reviews Mention...
“Timely delivery of my belongings”
“showed up on time”
“POD was delivered and picked up on time”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage has a largely negative perception due to complaints about high prices, hidden fees, and instances of overcharging, despite a few positive remarks on cost savings and fair quotes.
Recent Reviews Mention...
“prices for cross-country moves were extremely reasonable”
“saved $2k compared to other companies”
“it's expensive”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage faces overwhelming criticism for its poor service, characterized by numerous reports of unresponsiveness, conflicting information, and challenges in reaching customer support, despite a few instances of praise for individual representatives.
Recent Reviews Mention...
“staff was very helpful and friendly”
“never told me when things were wrong”
“Easy to manage the order online”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage consistently fails to meet expectations, frequently involving overcharges, hidden fees, and mismatches between initial quotes and final charges.
Recent Reviews Mention...
“no mention of price changes, so assuming price was as quoted”
“was lied to several times”
“refused to drop the pod as previously agreed”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage has consistently disappointed customers with prolonged delays, frequently rescheduled deliveries, and a general lack of timely service.
Recent Reviews Mention...
“it's taking too long for my stuff to arrive”
“weeks it takes to ship a container”
“quick to unload”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage exhibits a mix of experiences with several reports of excellent customer service and amiable staff, contrasted by a significant number of complaints about unprofessional and rude behavior.
Recent Reviews Mention...
“staff here was great, very helpful and friendly”
“horrible and disrespectful shipper.”
“no reports of unkind behavior”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage experiences predominantly negative sentiment from customers, highlighting widespread dissatisfaction and a prevailing reluctance to reuse or recommend their services.
Recent Reviews Mention...
“PODS was my only stop, implying would use again”
“Most stressful experience”
“Would hire again”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage overwhelmingly received critical feedback for unprofessional behavior and communication issues, though a few instances of professionalism were noted.
Recent Reviews Mention...
“staff conducted themselves well during power outage”
“terrible experience”
“unclear communication and hung up during a call”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly receives criticism for their lack of effort and responsiveness in addressing and rectifying customer service failures, despite a few instances where individuals or actions were positively noted.
Recent Reviews Mention...
“worked with me during power outage, showing willingness”
“never righted any wrongs”
“no way of helping with issues”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage generally receives negative feedback, with numerous reports of damaged, destroyed, or poorly maintained items and containers.
Recent Reviews Mention...
“contents got flooded, items damaged”
“Safe delivery implies careful handling”
“antique wooden items busted”
Customer Insights
Cost: $ 2082.00 from 7 reviews
Interstate Move Duration: 9 days from 12 reviews
Great Crew Members
| Driver | driver was excellent |
| Benny | Benny was prompt, courteous and professional |
| Mike | Mike helped set the pod in the best spot possible |
| Ti, Manuel, Sam | gave courtesy calls and helped with placement |
| Melissa | Melissa was so nice to work with |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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