Big Family Movers, an independent moving company based in Oakland, CA, has been in operation since 2001. With a team led by owner and operator Noah Smith, the company serves Oakland and the entire Bay Area. These local experts are part of a larger group of Oakland, CA moving services. In terms of services, Big Family Movers provides professional packing, moving, assembly, unloading, and disposal. They are known for their efficiency and integrity, striving to provide consistently excellent work rather than being the fastest or the cheapest. They also offer discounts to seniors, single-parent families, and non-profit organizations. Unique features of the company include their commitment to strengthening the communities they serve and their promotion of camaraderie, as reflected in their company name and elephant logo.
Big Family Movers - Moving Company
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Big Family Movers - Moving Company
Additional Cities Served: Berkeley, Alameda, Walnut Creek, Danville, El Cerrito, OrindaShow More >
Moving Services
- Residential Moves
- Small Business Moves
- Professional Packing
- Apartment Moving
- Local Moving
- Furniture Moving
- Senior Moving
- Assembly and Unloading
- Disposal Service
- Insurance for Moving
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Summarized Review of Big Family Movers - Moving Company
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Big Family Movers - Moving Company is consistently praised for their professionalism, efficiency, and the smooth, stress-free moving experiences they provide, with only a single complaint of being left stranded among a multitude of highly positive reviews.
Recent Reviews Mention...
“same guys were great both times”
“great moving service and highly recommend them”
“A great local business”
2. Punctuality
Nationwide Average: 8.07/10
Big Family Movers - Moving Company overwhelmingly demonstrates a strong track record of arriving on time, with the majority of reviews highlighting their promptness and reliability in meeting scheduled times.
Recent Reviews Mention...
“started early”
“crew showed up on time”
“looked up the location ahead of time so extra prepared”
3. Affordability
Nationwide Average: 7.69/10
Big Family Movers - Moving Company is highly praised for its reasonable prices, fairness, and value, offering discounts and consistently coming in under budget for a wide range of customers.
Recent Reviews Mention...
“price was much lower than expected”
“reasonable prices”
“Price was very reasonable”
4. Communication
Nationwide Average: 7.53/10
Big Family Movers - Moving Company is highly praised for their exceptional communication skills, with numerous mentions of the team, especially Noah, being responsive, communicative, and accommodating, despite a few isolated instances of communication challenges.
Recent Reviews Mention...
“they communicate so well”
“Noah is fair and communicative”
“answered all our questions”
5. Stick to Prices
Nationwide Average: 5.99/10
Big Family Movers - Moving Company has a strong track record of providing accurate estimates with the majority of customers reporting final prices that matched or were even less than initially quoted, showcasing their integrity and transparency in pricing.
Recent Reviews Mention...
“quote is in line with the final price”
“stuck to the budget”
“ending price was less than quoted”
6. Speed
Nationwide Average: 8.58/10
Big Family Movers - Moving Company consistently receives praise for quickly and efficiently completing moves, often finishing ahead of schedule and working diligently to ensure a swift, careful moving process for their clients.
Recent Reviews Mention...
“really quick to finish the job”
“The guys were efficient”
“got the job done in record time”
7. Friendliness
Nationwide Average: 8.91/10
Big Family Movers - Moving Company consistently delivers exceptional and personable service, highlighted by their team's humor, courtesy, and positivity, even if a singular feedback mentioned rudeness on the phone.
Recent Reviews Mention...
“Noah is a kind and honest human being”
“Victor was great onsite”
“they really are his family and you can see that”
8. Will Hire Again
Nationwide Average: 8.18/10
Big Family Movers - Moving Company overwhelmingly receives positive feedback for its services, with the majority of clients indicating a strong desire to rehire or recommend the company, despite a few instances of dissatisfaction.
Recent Reviews Mention...
“would hire Noah again for his integrity and kindness”
“would give them a higher rating if possible”
“would highly recommend this company”
9. Professionalism
Nationwide Average: 8.31/10
Big Family Movers - Moving Company overwhelmingly receives positive feedback for their professionalism, efficiency, and considerate conduct, with only isolated instances of perceived unprofessional behavior.
Recent Reviews Mention...
“Noah has high integrity and an impeccable moral compass”
“extremely professional”
“staff is simply the best”
10. Conflict Handling
Nationwide Average: 4.07/10
Big Family Movers - Moving Company has consistently demonstrated a strong commitment to resolving any issues, whether by refunding, repairing damages at no cost, or being accommodating to changes and unforeseen circumstances, despite a few setbacks.
Recent Reviews Mention...
“Noah worked to find a resolution to my problem”
“my item was forgotten but easily retrieved”
“was very accommodating changing my date”
11. Precision & Care
Nationwide Average: 8.01/10
Big Family Movers - Moving Company consistently receives high praise for their attentiveness, respect for personal belongings, and ability to deliver items without damage, showcasing their exceptional care and professionalism in moving services.
Recent Reviews Mention...
“careful with my belongings”
“The guys were careful”
“handled everything with utmost care”
Customer Insights
Hourly Minimum: 3 hours from 3 reviews
Local Move Duration: 4.25 hours from 21 reviews
Great Crew Members
| Noah | Noah has shown high integrity and a kind heart |
| Noah, Victor | Noah is fair and communicative, Victor was great |
| Noah | extremely reliable and enjoyable to work with |
| Noah | impresses me about his business |
| Anthony, Antoniio | Anthony and Antoniio were incredible and efficient |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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