Since 2007, Jay's Small Moves has provided residents of the San Francisco Bay Area with its full-service moving solutions. From local moving to long-distance moving within Northern California, the company offers all-size and hassle-free relocations. Whether you need apartment or house residential moving or office and commercial relocation, the company can safely and securely transfer, pack, and store your belongings. Its range of services includes furniture delivery, furniture assembly and disassembly, furniture disposal services, rental trucks for loading, unloading, packing services, and more! Jay's Small Moves understands the challenges of relocating around the Bay. The company has been selected as Angie's List Super Service Award Winners for the past four years and continues garner 5-star reviews from satisfied customers. If you're planning a move, consider checking out the trusted San Jose, CA relocation experts to find a reliable moving service.
Jay's Small Moves
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Jay's Small Moves
Additional Cities Served: San Francisco, Oakland, Stockton, Fremont, Hayward, Santa ClaraShow More >
Moving Services
- Residential Moving
- Commercial Moving
- Local Moving Services
- Packing & Unpacking
- Furniture Assembly & Disassembly
- Loading & Unloading
California Moving License
Active
Last Checked: 12/06/24If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of Jay's Small Moves
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Jay's Small Moves is consistently praised for its professionalism, efficiency, and excellent customer service, with overwhelmingly positive experiences suggesting a high-quality moving service despite a few dissatisfied reviews.
Recent Reviews Mention...
“Santos and the team were amazing and efficient”
“Things moved quickly”
“they were friendly and thorough”
2. Punctuality
Nationwide Average: 8.07/10
Jay's Small Moves consistently receives high praise for their on-time arrivals and promptness in handling moves, with only a few instances of minor delays that were communicated in advance.
Recent Reviews Mention...
“came on time”
“arrived exactly on time”
“completed move in less than 2 hours”
3. Affordability
Nationwide Average: 7.69/10
Jay's Small Moves predominantly receives high praise for fair pricing and good value, despite a few customers experiencing costs exceeding their expectations.
Recent Reviews Mention...
“Spent less than expected”
“final price came out a little less than the estimate”
“great value for the amount of items moved”
4. Communication
Nationwide Average: 7.53/10
Jay's Small Moves is highly praised for its responsiveness, transparency, and efficiency, with customers expressing satisfaction with the communication before, during, and after the moving process, despite a few isolated reports of poor communication and clarity issues.
Recent Reviews Mention...
“Very responsive and accommodative”
“transparent pricing and availability”
“great communication from Christopher”
5. Stick to Prices
Nationwide Average: 5.99/10
Jay's Small Moves generally maintains its quoted prices, often billing accurately or even less than estimated, with only a few instances of customers reporting hidden costs or discrepancies.
Recent Reviews Mention...
“final price came out a little less than the estimate”
“mentions reasonable extra costs, implying sticking to quoted prices”
“there were hidden costs”
6. Speed
Nationwide Average: 8.58/10
Jay's Small Moves consistently receives high praise for their quick and efficient service, with numerous reviews highlighting their ability to complete moves in exceptionally short times, though there are rare instances of dissatisfaction concerning slower service.
Recent Reviews Mention...
“Move was done under 3 hours”
“Got everything done in two hours”
“quick at both ends of the move”
7. Friendliness
Nationwide Average: 8.91/10
Jay's Small Moves is overwhelmingly praised for its courteous, professional, and pleasant team, consistently delivering a personable experience, despite a single negative remark about competence.
Recent Reviews Mention...
“Incredibly courteous team”
“friendly and a pleasure to work with”
“the guys were friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Jay's Small Moves has an overwhelmingly positive reputation with numerous clients expressing a strong intention to rehire and recommend the company, despite a few isolated instances of dissatisfaction.
Recent Reviews Mention...
“would hire Santos and the team again”
“would work with them again”
“would definitely use their services if needed in the future”
9. Professionalism
Nationwide Average: 8.31/10
Jay's Small Moves is consistently praised for its exceptional crew, with numerous reviews lauding the team's courtesy, efficiency, and professional conduct, although there are a couple of isolated complaints about perceived incompetence and disrespect.
Recent Reviews Mention...
“Team was amazing and efficient”
“the guys were professional”
“professional team: Christopher, Eli, Gabriel”
10. Conflict Handling
Nationwide Average: 4.07/10
Jay's Small Moves generally shows a strong dedication to customer satisfaction, often going above and beyond to rectify issues, with a few instances where they fell short in addressing problems or damage adequately.
Recent Reviews Mention...
“Willing to go above and beyond”
“went out of their way to sort out a last-minute SNAFU”
“didn't apologize or offer payment for damages”
11. Precision & Care
Nationwide Average: 8.01/10
Jay's Small Moves consistently receives high praise for meticulously wrapping, protecting, and moving customers' possessions, with only a few instances of damage or breakage reported.
Recent Reviews Mention...
“Took extra care to wrap and protect everything”
“they were careful with items”
“careful with home and belongings”
Customer Insights
Cost: $ 658.00 from 6 historical data points
Hourly Minimum: 2 hours from 13 reviews
Local Move Duration: 2 hours from 89 reviews
Great Crew Members
| Santos | Santos was amazing and efficient |
| Christopher, Eli, Gabriel | great communication and care, fast and professional |
| Omar, Jose F, Jose M | Great teamwork that enhanced my moving experience |
| Brian | Brian led the team well, even on a hot day |
| Jay | accommodated a small moving job efficiently |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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