PODS Moving & Storage, initially known as Portable on Demand Storage, is a pioneering company in the moving and storage industry since 1998. The company revolutionized the industry with their portable storage containers, allowing customers the convenience of storing their belongings in their driveway. Based in the US and Canada, they offer international services in Canada, Australia, and the UK, with over 245+ Storage Center locations servicing 46 states and 6 provinces. Their broad service offerings include Oakland, CA moving services, storage on-site or at their facilities, packing assistance, moving supplies, and car shipping. They distinguish themselves by offering built-in storage, adjustable scheduling, multiple container sizes, and connection to trusted local labor providers. They emphasize flexibility, personalized support, and attention to detail. Their commitment to providing an excellent moving experience has landed them as Move.org's No.1 moving and storage company of 2023. They have completed over six million moves, including 1.5+ million long-distance moves.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Alameda, Pleasant Hill, San Pablo, El Cerrito, Orinda, AlbanyShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage receives overwhelmingly negative feedback due to severe declines in customer service, unreliable deliveries, and general dissatisfaction, despite a few isolated reports of satisfaction.
Recent Reviews Mention...
“Absolutely the worst experience I've ever had.”
“Terrible experience overall.”
“customer service has declined severely”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage overwhelmingly disappointed customers with frequent delays, rescheduling, and failures to deliver or pick up as promised.
Recent Reviews Mention...
“pod was delayed for over 2 weeks”
“Delays after Delays.”
“delivered timely but pick up was rescheduled”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage generally has a reputation for being expensive, though there are a few customers who find their prices reasonable and their services to be the cheapest and most reliable option.
Recent Reviews Mention...
“made my move $1300 more expensive”
“Extremely Expensive.”
“charged a HUGE fine and required to pay extra rent”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage often presents challenges in customer service experiences, including reports of unresponsive, rude, or ineffective interactions, though a few customers noted exceptional service.
Recent Reviews Mention...
“refused to communicate or work with me”
“both reps were unusually pleasant and clear”
“given different answers by customer service”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage consistently fails to adhere to their initial quotes, frequently charging customers extra fees or not granting refunds for unrendered services, despite a singular instance of charging as quoted.
Recent Reviews Mention...
“refusing to issue the promised refunds”
“quoted over $21,000 just for a container transport”
“refused a full refund for unaccessed containers”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage is overwhelmingly criticized for delayed services, including long wait times for pickups and deliveries, leading to heightened stress and additional costs for customers.
Recent Reviews Mention...
“delay in delivery of pod”
“Left without attempting to solve the delivery issue”
“fast and super efficient with their time”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage exhibits stark inconsistencies in staff behavior, with experiences ranging from exceptionally kind and helpful to condescending, rude, and neglectful.
Recent Reviews Mention...
“treat you like they're doing you a favor”
“super kind and helpful staff”
“Rude Pick-Up Site Employees.”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage has received overwhelmingly negative feedback, with a majority of customers expressing dissatisfaction and a reluctance to use their services again despite a few positive outliers.
Recent Reviews Mention...
“Avoid at all costs”
“would not hire again due to bad experience”
“only positive things to say about my experience”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage overwhelmingly faces criticism for their lack of professionalism, incompetence, and unhelpfulness, despite a few instances of polite and effective service.
Recent Reviews Mention...
“literally nothing to help coordinate”
“Unhelpful Operators and rude employees.”
“should have more professional personnel”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly demonstrates a failure to adequately address, communicate, and resolve customer complaints and issues.
Recent Reviews Mention...
“no solutions provided to delays”
“did not rectify unauthorized charges, sold fictitious debt”
“never spoke to the same person twice”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage consistently receives negative feedback for damaging furniture, allowing rodent damage to items, and general mishandling that results in customer dissatisfaction.
Recent Reviews Mention...
“damaged all of our furniture”
“facility roof collapsed damaging items”
“mold and water damage to my belongings ”
Customer Insights
Cost: $ 1197.00 from 15 reviews
Interstate Move Duration: 10 days from 7 reviews
Great Crew Members
| Jabrail | Jabrail made a positive difference during the move process |
| Yeni | was assured an appointment but it wasn't honored |
| Yeni, Jenny | failed to schedule appointment correctly |
| Manny | Manny was the only person who was helpful. |
| Manny | great driver and so helpful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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