U-Box at U-Haul has been serving customers since 1945, starting as a venture to provide do-it-yourself moving equipment on a nationwide basis. Based in Phoenix, Arizona, U-Haul now operates throughout the US and Canada, including providing Oakland, CA moving services. Offering a diverse set of services, the company provides self-storage, trailer hitches, propane supplies, moving labor, and moving containers that can be delivered to customers' locations. U-Box containers also offer the flexibility of storing them or delivering them worldwide. U-Haul also introduced U-Haul Truck Share 24/7, which makes its full inventory accessible to customers any time of the day. The company distinguishes itself by being the largest installer of permanent trailer hitches and the largest retailer of propane in the US.
U-Box at U-Haul
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About U-Box at U-Haul
Moving Services
- Self-Storage services
- Trailer Hitches services
- International Moving services
- Moving Labor services
- College Moving services
- Military Moving services
- Truck and Trailer Rental services
- Packing Supplies services
- U-Box Containers services
- Propane & Accessories services
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 12/22/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of U-Box at U-Haul
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Box at U-Haul receives a polarized response with some customers praising the service as outstanding, fast, and stress-free, while a significant number of others report extremely negative experiences ranging from horrible service to severe overcharges and unprofessionalism.
Recent Reviews Mention...
“Service outstanding fast and efficient”
“great service”
“horrible service”
2. Punctuality
Nationwide Average: 8.07/10
U-Box at U-Haul has mixed feedback, with some customers praising timely services while others experienced significant delays and last-minute changes.
Recent Reviews Mention...
“No punctuality since the trailer was canceled”
“was late at my jobsite”
“arrived at 8:55 and was locked out”
3. Affordability
Nationwide Average: 7.69/10
U-Box at U-Haul garners mixed reviews with some praising its reasonable prices and discounts on supplies, while others criticize it for overcharging and not providing the best value compared to competitors.
Recent Reviews Mention...
“charged my card for an insane amount”
“their pricing on packing materials is about 20% cheaper ”
“Overcharged by a significant amount”
4. Communication
Nationwide Average: 7.53/10
U-Box at U-Haul has deeply polarized customer experiences, with several praising their friendly and effective service, yet a significant majority report a troubling range of issues from poor customer service, lack of responsiveness, to outright disrespect.
Recent Reviews Mention...
“Great customer service”
“informed of incorrect storage access hours”
“extremely friendly, courteous and professional”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Box at U-Haul has numerous complaints about extra charges and not honoring original quotes, despite a few customers reporting satisfactory billing according to agreed prices.
Recent Reviews Mention...
“Price is always what we discussed”
“charged my card for an insane amount later”
“Charged extra 475 to correct their error”
6. Speed
Nationwide Average: 8.58/10
U-Box at U-Haul receives mixed reviews, with some customers praising the quick and efficient service, while others report significant delays and slow performance.
Recent Reviews Mention...
“Service outstanding fast and efficient”
“heat definitely slows you down”
“move took over 8 hours instead of 3”
7. Friendliness
Nationwide Average: 8.91/10
U-Box at U-Haul experiences a mix of extremely positive feedback praising the courteous and professional nature of its staff, alongside significant negative reports of rudeness and unhelpful attitudes, indicating inconsistency in customer service experiences.
Recent Reviews Mention...
“Calvin F. and his staff are going to get you right”
“extremely friendly and courteous”
“young man scrolling on his phone, not helping”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Box at U-Haul receives a predominantly negative perception from many of their customers, with a higher inclination towards not wanting to hire or recommend their services again, despite a few positive exceptions.
Recent Reviews Mention...
“See U on the next one”
“would definitely not hire again”
“such an inconvenience due to incorrect hours”
9. Professionalism
Nationwide Average: 8.31/10
U-Box at U-Haul receives mixed feedback, with several customers praising remarkable service, while a notable majority report experiences of unprofessionalism and rudeness.
Recent Reviews Mention...
“professional service and attitude”
“young man was unprofessional”
“Unprofessional to hang up on customers”
10. Conflict Handling
Nationwide Average: 4.07/10
U-Box at U-Haul overwhelmingly demonstrates a lack of effort to address and resolve customer complaints satisfactorily, with numerous instances of unaddressed issues and a general disregard for customer satisfaction reported.
Recent Reviews Mention...
“didn't address AC issue satisfactorily”
“had to drive back for refund, no apology”
“did not provide a truck as reserved”
Great Crew Members
| Calvin F. | Outstanding service and efficient work |
| Luna | Luna was nice and helpful |
| Angel,Kimberly,Sean | Angel answered all questions, Kimberly confirmed timing, Sean was very helpful |
| Kim,Jesus | Kim and Jesus were professional and courteous |
| Jesus, | made sure I got everything needed |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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