U-Pack has been in the business of making relocation simple since 1997. It offers durable, weather-resistant containers that provide goods with maximum protection from the elements. This makes them the perfect choice for those looking for a portable storage solution to keep their belongings safe and dry while in transit. U-Pack containers are designed for convenience and ease of use. Just load your belongings inside, and U-Pack will drive them to your new place. Whether you’re planning to move your household, relocate for a new job, or ship your belongings to campus, this company has got you covered. U-Pack is also ideal for senior moves, military moves, and cross-country relocations, with its 24/7 shipment tracking system and fast, guaranteed deliveries. The company has a service center in Oakland, CA, conveniently located for residents in the surrounding areas.
U-Pack
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About U-Pack
Additional Cities Served: Berkeley, Richmond, Livermore, San Leandro, Alameda, Walnut CreekShow More >
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- UPack vs Full Service
- UPack vs Portable Storage
- UPack vs Truck Rental
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 12/17/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Pack is highly regarded for its exceptional service, with numerous customers praising the smooth and reliable moving experiences, despite a few reports of dissatisfaction and damaged items.
Recent Reviews Mention...
“Move went exactly as planned”
“highly recommend U-Pack”
“received damaged items and severe dissatisfaction”
2. Punctuality
Nationwide Average: 8.07/10
U-Pack generally demonstrates a reliable commitment to meeting scheduled delivery and pick-up times, despite some reports of delays and scheduling issues.
Recent Reviews Mention...
“always adhere to timeline”
“reliable, on time”
“Lots of delay on the Maryland service center side”
3. Affordability
Nationwide Average: 7.69/10
U-Pack is largely viewed as a cost-effective and budget-friendly moving solution, often considered more affordable and offering better value than competitors, despite a few reports of unexpected costs and charges.
Recent Reviews Mention...
“super transparent about costs and all-inclusive quotes”
“cost over $1800 including storage”
“most cost-effective”
4. Communication
Nationwide Average: 7.53/10
U-Pack generally receives high praise for its customer support, seamless communication, and responsiveness, although there are notable instances of dissatisfaction regarding specific communication issues like delivery notifications and professional conduct.
Recent Reviews Mention...
“customer support never disappoints”
“excellent customer service”
“Everyone was helpful and pleasant”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Pack generally maintains a strong reputation for adhering to their initial quotes, minimizing unexpected charges, and demonstrating transparency, though there are notable instances of dissatisfaction due to sudden price increases and undisclosed fees.
Recent Reviews Mention...
“quotes are all-inclusive with no hidden fees”
“no issues with price changes mentioned”
“charged additional fees unexpectedly”
6. Speed
Nationwide Average: 8.58/10
U-Pack shows a mixed sentiment, with several customers experiencing significant delays and slow service, while many others praise their efficiency, quick deliveries, and faster-than-expected service.
Recent Reviews Mention...
“delivery was significantly delayed”
“Destroyed my moving plans, implying slow service.”
“picked up items earlier than scheduled”
7. Friendliness
Nationwide Average: 8.91/10
U-Pack consistently demonstrates outstanding courtesy and professionalism across interactions with employees, drivers, and customer service representatives, with only a few isolated reports of negative behavior.
Recent Reviews Mention...
“very courteous employees”
“Pleasant and kind interaction with drivers”
“professional crew implied friendliness”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Pack has received overwhelmingly positive feedback, with numerous customers expressing a strong inclination to reuse their services and recommend them to others, despite a small fraction of reviewers reporting significant dissatisfaction.
Recent Reviews Mention...
“would hire again”
“recommend this company and would hire again”
“severe dissatisfaction and intent to sue”
9. Professionalism
Nationwide Average: 8.31/10
U-Pack generally receives praise for their courteous, reliable, and professional service, despite a few notable instances of unprofessional behavior and poor customer service.
Recent Reviews Mention...
“courteous and reliable”
“crew was professional”
“ABF is one of the best freight moving companies”
10. Conflict Handling
Nationwide Average: 4.07/10
U-Pack generally appears to struggle with adequately addressing and rectifying customer issues, showing a significant variance in customer satisfaction.
Recent Reviews Mention...
“advised to fill out a claim form with no resolution offered”
“grateful that there was no cancellation fee”
“no real compensation offered for missing items”
11. Precision & Care
Nationwide Average: 8.01/10
U-Pack has a mixed reputation, with numerous customers praising their careful and effective packing resulting in no damage, while a significant portion reports severe damage and mishandling of their belongings.
Recent Reviews Mention...
“chaise couch was broken and items were damaged”
“my furniture is trashed”
“items were destroyed and container dropped”
Customer Insights
Cost: $ 4708.00 from 22 reviews
Interstate Move Duration: 7 days from 58 reviews
Great Crew Members
| U-Pack team | you are awesome! |
| Carol | Carol in the Chester, PA office was super helpful |
| ABF | ABF in Oakland and Houston were great. |
| Dan McCready | everyone I dealt with was friendly, helpful and kind |
| Joe C | responsive, kind and patient with me |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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