The Box Zone is a family-owned moving company with over 20 years of experience based in California. They have two convenient locations in Orange and Santa Ana, servicing both areas. The company offers a wide range of services including packaging, custom crating, fulfillment, gift wrapping, and shipping to anywhere in the world. They also specialize in wine shipping and have over 2000 different products to meet all your packaging needs. Looking for movers in Garden Grove, CA? Their professional packing services aim to provide the highest standards of care for your belongings, and they take pride in offering excellent customer service.
The Box Zone
Fabulous
based on 607+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
Moving Services
- Custom Packaging
- Wood Crating
- Gift Wrapping
- Fulfillment
- Liquid Foam Packaging
- Wine Shipping
- Large, Fragile & High-Value Items Packing
- Self Packing
- Packing Boxes
- Packing Supplies
Awards
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Summarized Review of The Box Zone
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.33/10
Nationwide Average: 8.44/10
The Box Zone is highly regarded for its exceptional customer service, knowledgeable and friendly staff, and meticulous packaging, despite a singular report of unhelpful customer service.
Recent Reviews Mention...
“staff was excellent”
“Excellent service”
“great customer service”
2. Punctuality
5.93/10
Nationwide Average: 8.07/10
The Box Zone seems to struggle with timeliness, often not meeting their delivery and service times despite a few instances of prompt service.
Recent Reviews Mention...
“Dan got me the boxes in 1 business day”
“showed up late”
“did not show up at posted time”
3. Affordability
9.37/10
Nationwide Average: 7.69/10
The Box Zone is overwhelmingly viewed as offering competitive, reasonable, and often significantly lower prices than competitors for its services and products, making it a highly affordable choice, despite a few mentions of select items being perceived as pricey.
Recent Reviews Mention...
“very reasonable cost for services provided”
“very affordable”
“competitive pricing”
4. Communication
9.52/10
Nationwide Average: 7.53/10
The Box Zone consistently impresses with their helpful, friendly, and knowledgeable staff, demonstrating an exceptional level of customer service across numerous interactions, despite a few isolated instances of dissatisfaction.
Recent Reviews Mention...
“so friendly and helpful”
“The staff are very helpful”
“staff are very helpful”
5. Stick to Prices
7.33/10
Nationwide Average: 5.99/10
The Box Zone consistently meets or exceeds customer expectations by often charging less than quoted or adjusting prices to benefit the customer, although there was an isolated issue related to returns and selling boxes.
Recent Reviews Mention...
“confirmed Dan's quote and charged around $70”
“adjusted original high quote to a lower cost successfully”
“charged much less than expected, great deal”
6. Speed
9.09/10
Nationwide Average: 8.58/10
The Box Zone consistently delivers impressively fast and efficient service, leaving customers satisfied by the quick pace at which they operate.
Recent Reviews Mention...
“speed of the work was impressive”
“left the store in less than 5 minutes”
“fast”
7. Friendliness
9.72/10
Nationwide Average: 8.91/10
The Box Zone is overwhelmingly praised for its exceptionally helpful and friendly staff, with singular negative remarks about the owner not significantly impacting the otherwise positive perceptions of customer service and team demeanor.
Recent Reviews Mention...
“so so friendly and helpful”
“The staff are very helpful”
“they are friendly”
8. Will Hire Again
8.91/10
Nationwide Average: 8.18/10
The Box Zone exhibits a predominantly positive sentiment, with numerous customers indicating they would highly recommend the service and express intentions to use it again, despite a few expressing dissatisfaction.
Recent Reviews Mention...
“very happy with the service”
“Highly recommended if you ship”
“would hire again”
9. Professionalism
9.16/10
Nationwide Average: 8.31/10
The Box Zone consistently demonstrates high professionalism, with the team praised for their knowledge, integrity, and customer service orientation, despite a few isolated criticisms regarding the owner's professionalism and some unprofessional behavior.
Recent Reviews Mention...
“staff conducted themselves well”
“knowledgeable about the products”
“Jacob exhibited professionalism and integrity”
10. Conflict Handling
7.08/10
Nationwide Average: 4.07/10
The Box Zone demonstrates exceptional dedication and efforts, as showcased by their personalized attention to packing details and proactive problem resolution, despite a singular instance of dissatisfaction.
Recent Reviews Mention...
“took great care with packing, ensuring pristine condition”
“took ownership in handling coordination and resolved issues”
“impressed with the packaging and care taken”
11. Precision & Care
8.83/10
Nationwide Average: 8.01/10
The Box Zone consistently delivers exceptional service and meticulous attention, ensuring items are secured and arrive in pristine condition, despite a singular complaint about tape integrity.
Recent Reviews Mention...
“packed with great care, keeping items pristine”
“delicate and expensive glasses arrived in perfect condition”
“vintage Harley parts and audio equipment packed well”
Great Crew Members
| Miguel,Brandon | always a helping hand when I need supplies |
| Aaron | helped with measurements, carried boxes out to van |
| Jacob | Jacob helped effectively and showed integrity |
| Jacob | Provided positive solutions and was very helpful |
| Aaron (sp?), Brandon | great job for me with packing |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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